Best Western Mountain Lodge at Banner Elk

Supah nice stay. Conveniently located between Sugar & Beech Mountains. The breakfast is fabulous with plenty of options to suit everyone. Hickerman’s and Puerto Nuevo are awesome dining options that are close by for lunch or dinner. See y’all soon. -Cap less

The hotel location is perfectly nestled between all the major attractions, and features a wonderful view. The staff is so welcoming, and full of warm hospitality! The rooms are squeaky clean, and cozy less

My best advice is don’t ever stay at this property. The staff was very polite and hospitable. That’s the only good thing I can say. The hotel itself should be bulldozed, the rooms are small and the bathrooms are smaller. Our tub faucets dripped constantly and this had been happening for awhile because the tub was stained from it. We had two full size beds that seemed to be quite old, as well as the bedding. The dining room is filled with a mix of yard sale furniture and folding, plastic card tables. The free breakfast was not very good although the young man tending the dining room was very nice and attentive. We did however get to listen to the kitchen staff practice their profanity while we were eating, as did the young kids at the table next to us. I’ve stayed at dozens of BW properties across the U.S. and this is by far the worse. It’s an embarrassment to the Best Western brand. less

Conveniently located between Beech and Sugar mountains. Quiet and not in the middle of downtown. The front desk was very welcoming and helpful. The room was very clean and well appointed. We will be back. less

THIS PLACE HAS BEDBUGS. LET ME REPEAT MYSELF. B E D B U G S. My boyfriend and I stayed here on December 12, 2019 in room 108 and we checked out the same day because we found bedbugs crawling all over my bed. The staff reacted with NO shock and gave little apology to the fact that our bed was covered in bedbugs. I would not have even noticed them before my boyfriend squished one and blood oozed out. The hotel seemed clean so I did not feel any compelling reason to check the mattress or to believe that this was even possible. Housekeeping came to confirm that they were, in fact, bedbugs. I promise that this actually happened, and trust me, it was a nightmare. We checked out, drove the 3 hours back home, and I am still waiting for a refund from the third party I booked with. My boyfriend and I both have bites all over our bodies from taking a nap in the bed during the day we checked in. Our vacation was ruined and came to an abrupt end before it could even begin because of this hotel. Please, for the love of god, do not stay here. I hate to leave a negative review but I feel the need to warn others. less