Best Western Mountain Lodge at Banner Elk

Our group remarked how each room was extremely clean and well maintained. The staff has done all they can to ensure precautions are consistently applied. We missed the hot breakfast buffet from years past, but made do with the grab and go option. We will select this hotel again. Thanks for a great stay! less

We received a call the day before to inform us of their covid protocol. Only one person to check in and that they would charge our credit card the am of of arrival. Bagged breakfast, which we were fine with. I have never heard of being charged before arriving unless it was a prepaid rate, which this was not. We chose this because we wanted to stay in Banner Elk instead of Boone. Upon opening door we were hit with an awful smell. We tried airing out room, but then bugs came in. AC would go on and off, so we were either hot or cold all night. They only have two double beds, no king or queen offered. They did have a fridge and microwave. I would not recommend or stay here again. People working there were nice and helpful. Couple ahead of DH did not follow protocol. less

Stayed at the Lodge at Banner Elk Best Western for a day snowboarding trip. From the front desk attend to the General Manager all the staff were friendly and accommodating to our requests. We will return next season! less

Weekend family trip snow tubing for my youngest son's birthday. Hotel was good & had a one night stay which was the reason for the hotel. The one thing that bothered me is when we left that morning my child had forgotten he placed his wallet in the drawer of the nightstand. We were an hour or so into our travel home when he told me & I immediately called the hotel. I described the wallet & she said they had found it. My child was extremely happy & he also mentioned he had his $25 dollars of Birthday money in the wallet. I paid for the wallet to be mailed & mentioned he had $25 in it, hoping the wallet would arrive with it still there. It arrived but of course, his bday money was not there. I appreciate them sending the wallet back, they could have easily said they hadn't found it, I was saddened to know someone had taken a child's bday money. Unfortunately, this was a lesson learned by a child who knows now to never place his things in the drawers at hotels & people who take things that are not theirs must be in more need of it than we are. less

We enjoyed our stay at Best Western! We slept great in a very comfortable bed and were not disturbed by noises from other rooms. Each day we enjoyed a filling & hot breakfast before we hit the slopes - it was wonderful!!! We look forward to bringing our children with us next time. less