Service puts the Best in Best Western
08/04/2017 Paul S, Marion
I don't usually sleep well in motels and I have had some bad experiences with the Best Western brand elsewhere, so I wasn't quite sure what to expect in Banner Elk. My wife helped to pick it, and you... more
I don't usually sleep well in motels and I have had some bad experiences with the Best Western brand elsewhere, so I wasn't quite sure what to expect in Banner Elk. My wife helped to pick it, and you know the saying happy wife, happy life. Anyway, we pulled up to the lobby to see dumpsters on one side and yellow barrier tape blocking half the spaces on the other side. Turns out they are remodeling the banquet/ meeting rooms but that didn't affect our stay at all. Found fantastic rate online and desk clerk was friendly and helpful. Due to some unforeseen events we had to extend our stay in the highlands by a day and we were able to just add one more night to the same room with no problem. Took advantage of the free papers, coffee, popcorn, and computer. Rooms and bathrooms were clean, quiet, and comfortable and we slept well. There is nothing I hate more than waking up in a motel bed more tired than when I got in it. That was not a problem here. The hot breakfast buffet alone saved us money and got each day off to a good start. Even if you only go just for yogurt and coffee, it is worth it to be greeted and fussed over by Mary. She enjoys her job and her guests and has a great sense of humor. We were out until after dark because there is so much to do in the area. Beds were made up each day and waiting for us when we got back. The only issue I had was that the weather channel and two or thee others kept going out on the tv for some reason which was annoying when we were trying to monitor the forecasts to plan daily activities. Will definitely stay here again. less
bwbannerelk, General Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Paul S,
Thank you for staying with us and for taking the time to write a review. We are so glad that you enjoyed your stay and had a restful night's sleep on our feather topped mattresses. You will be happy to hear that the renovations in our lobby are complete and our television provider has corrected the TV issues you experienced. We appreciate you bringing this to our attention. Thanks again and we look forward to seeing you during your next visit to Banner Elk.
Shannon Maness, GM