Excellent 1 night stay
27/01/2016 Phillip E, Kibworth, United Kingdom
First view of the hotel is not great as the adjoining property is in a state of disrepair. Ignore this though as the hotel itself in excellent condition. I checked in at 3pm and was told I had an up... more
First view of the hotel is not great as the adjoining property is in a state of disrepair. Ignore this though as the hotel itself in excellent condition. I checked in at 3pm and was told I had an upgrade to a suite as I am a rewards member, also I could have a late checkout at 2pm. Went to room 101 which turned out to be a strange split level room with dressing area and bathroom downstairs and desk and bed up a flight of stairs. The aircon was off and the loft area had no window so was a bit stuffy. A couple of minutes after getting into the room the phone rang and reception asked if I was happy with the room. I said it was a bit stuffy and they quickly found me another large double with a street frontage - 211. This was great, really clean and very big by London standards. Very fresh decor and an excellent shower. I had an excellent nights sleep in the double which in actual fact was two singles joined together, but was very comfortable. No street noise disturbed me. Breakfast is in the basement room and was top quality. Like everywhere else it was clean, neat and well presented. Good choice from the buffet too. Checkout was OK, wish I could have stayed until 2pm! Special mention needs to be made of Erika who sorted everything out and made sure my stay was great. less
Jurate R, Front Office Manager at BEST WESTERN Mornington Hotel, responded to this review
Dear Phillip E,
I am delighted to hear about your excellent stay at The Best Western Mornington Hotel Hyde Park!
I am truly pleased to hear you had such a great stay and enjoyed everything from the location to the level of service and the quality of the accommodation. Thank you so much for sharing your experience and hope to have the pleasure of welcoming you back on a future visit.
Front Office Manager
12 LANCASTER GATE
LONDON W2 3LG