Best Western Motherwell Centre Moorings Hotel

Planned 2 stays in May ten days apart to rest during a trip to the North of Scotland and return to Bristol. We found the reception staff friendly upon arrival but then experienced confusion between reception and restaurant over whether a particular menu was available. The restaurant was busy and expensive for the quality when it arrived and the food at breakfast was not pleasant being very ‘fatty’ tasting. The worst part of our stay was the noise, not at all restful. Our first night was spent with the window shut due to the extractor from the kitchen being so noisy to then have to put up with a loud humming noise from pipes somewhere above our room, eventually changing rooms at around 2am Issue raised with reception who suggested a quieter room on our return 10 days later only for us to the find we had to put up with neighbouring room with adult males in them slamming doors and shouting after Midnight. The experience was not at all restful on either journey. This has been raised with management who have offered a return stay for one night free but are not able to facilitate this on the one night we are likely to return in the near future! (Even though you are able to book a 2 night stay with them on their site) All in all....pleasant staff (particularly reception) but we feel really poor value for money in our experience. I certainly would not go out of my way to return and therefore are very unlikely to use the complimentary offer made to us now. We have stayed in other Best Western and sadly this experience puts me off the brand as I have had better experience with hotel chains. less

The restaurant was not noisy, despite there being a fair few tables in, so it gave it a more intimate feel. Quite a significant choice of dishes to choose from and personally, I thought the dish of the day was the garlic mushroom starter - delicious. Service was great; they didn't leave you sitting waiting, but neither were they intrusive. All and all a really pleasant lunch for the family. Perfect. less

Lovely venue and atmosphere. Portion size was miniscule though. Smallest servings I have ever had which was disappointing. There was way too much salt. Mixed feelings therefore about this place. Dessert was the best part - a healthy portion. less

Staying here over next couple of weeks and so far all service has been great . Smiling staff early in the morning until late at night. Always willing to help. Staff are very friendly and very approachable . Beautiful food and rooms are very comfortable . Keep up the good work guys 😄 less

This hotel is well placed, just off the M74 and within walking distance of Motherwell train station. We have never had a bad experience, staff are polite and helpful, no matter how busy they are. Quick check in, lovely rooms with an very good restaurant offering a wide choice at reasonable rates, especially the lunch deal (2 or 3 courses) for under £15. We have already booked for our next visit home, which is a regular occurrence. We have tried other hotels in the area but Moorings is great value for money. less