Best Western Motherwell Centre Moorings Hotel

Booked a midweek dinner as we had eaten here several times before unfortunately we will not be back. We sat for 10 minutes before we were asked for our drinks, a further 10 mins before menus arrived and at least another 10 before they took our food order. Whilst I appreciate the need to clear tables I feel that serving the waiting customers should take priority over clearing vacated tables. We had been seated for 55 mins before any food arrived at our table and to top it all they had got the order wrong. Food was reasonable but not exceptional. The service was dreadful, no one apologised for our wait. At the end of our meal the plates were not cleared and we had to go to the bar to ask for the bill. When the waiter asked if everything was ok with the food when it finally arrived we said it was ok he then said 'excellent' as if an 'OK' was all they aimed for. less

Everything was excellent apart from the service at evening dinner. 50 mins from sitting down and the soup and pate starters appearing, then 20 minutes wait for the main after we had finished the starter. We we told the delays were because there was a function going on (!). When the staff realised we were not happy they gave us free drinks. I'd rather pay for my drinks and have good service. So look out if you are planning to dine if they have a function going on. less

Stayed for 1 night at this hotel, very clean and comfortable. Missed breakfast but staff sorted me out with a couple of breakfast rolls and a pot of coffee at no additional charge. Staff very helpful and friendly. Hotel is ideally located on a main road s easy to find and within walking distance of local amenities. The price I paid was overpriced for the standard of the hotel, and I would not expect to pay more than £60 for a hotel of this standard. less

I have stayed in too many hotels when the noise from the room next door has kept me awake. This was not the case at the Moorings. I have just had 2 great nights sleep and an excellent breakfast. All the staff were friendly, especially the ladies serving at breakfast. less

Only 5 minutes walk from the railway station and it only cost us £9.80 return to Glasgow for the two of us. Nice hotel, comfortable bed but as always a bit hot under the duvet. They did sort us out with a sheet and blanket for subsequent nights. The en-suite was a little tight but obviously fairly recently refurbished. Nice to get a proper served breakfast (except juices and cereals) and my particular favourite of smoked haddock. unfortunately on the last morning there was none which is why I cannot justify a 5. less