Best Western Motherwell Centre Moorings Hotel

Last year we arranged a funeral tea here and requested a selection of normal sandwiches (with a small selection without butter) and some vegetarian sandwiches. When the vegetarian sandwiches arrived, the entire pile of them were just butter and lettuce leaves with one strip of red pepper! The sandwiches for the guest who wanted them made without butter (not vegetarian) also got only lettuce sandwiches. Vegetarianism is extremely common nowadays and I would have expected that a little more imagination could have been used for this. Also, the hotel was not ready for us arriving and the guests were milling about unsure of where to go and we had to go in search of someone to help as there was nobody on reception. It was a little embarrassing for us at a time which was already very upsetting but we did not complain on the day as it was a distressing time and this wasn't our priority. However, we asked our funeral director to complain afterwards and when a few months later we had heard nothing, we emailed the hotel directly. Again we were not given the courtesy of a response. Someone recently suggested I review the hotel here so despite the fact that it is some time ago now I want to let others know about our poor experience. less

Me and my husband have stayed here on quite a few occasions now. It’s handy for us visiting family and we have always enjoyed our stay. It’s very central and a beautiful old building. However, this was the first time this year for us during what is a very difficult time for businesses. Absolutely no reason to be concerned😍 we arrived very late in evening after a return flight from a holiday and were welcomed at reception by an elderly gent ( didn’t catch his name) who informed us that reception staff had finished their shift and therefore he would check us in..we filled out our check n trace forms and were given our key. As always our room was spacious, spotless, and with an extremely comfortable bed. We has breakfast the next morning.. no menu etc due to circumstances but were informed ( again I didn’t catch his name 🙈 I will make a point of asking on our next visit) we would be brought a tray with cereal, toast, jams etc, tea or coffee.... and this would be followed by a full cooked breakfast to your preference x absolutely delicious! One very happy husband as always when we stay here!!!! Hats off to all of the staff who are clearly doing a sterling job. SWe will be booking another overnight stay on October 15th ..might even stay 2 nights...and can’t wait less

My wife and I have stayed at the Moorings Hotel on numerous occasions and the staff never fail to make you feel welcome. Food is excellet with a good choice. More recently, with teh Covid restrictions in place, we simply couldn't faul the way the hotel and staff handled the situation with clear one-way systems, reduction of cross-over points and elimination of touch points where possible. We thoroughly enjoyed our stay again. less

Room next to restaurant, never heard much noise from it , room was lovely and clean ,everything you need was there , yea we had to ask for a hair dryer but with the current situation thats OK, only down side was they were using the fire exit door as the exit as there was a one way system in place , you heard the door getting banged closed less

We upgraded to a superior room which was well worth it. Every precaution in place during current pandemic and felt very safe. All the staff were friendly, welcoming and helpful - nothing was too much trouble. We had had a long journey so booked a table in the Restaurant - so glad we did! The lasagne was the best I had ever tasted, my husband's meal was also excellent and the desserts were beautiful. Well done BW Moorings, Motherwell - be proud of yourselves! less