Best Western Moores Central Hotel

The hotel is fairly old but the staff are amazing and can't do more to help. It is very central for work and town etc. Although it could do with some upgrades the bed was extremely comfortable, rooms always clean and the breakfast is amazing, as they will go out their way to give you what you want, even dairy alternatives. less

What a lovely stay in this hotel. I was in a twin room for two nights. Great service. Friendly and all as one would expect from a the star. It didn't surprise me to find out if was family owned as it had that warm feel. Few odd bits that could have been improved in room, wobbly plug socket, noisy cistern after toilet flush but generally all in great shape. Loved opening the big windows which gave me a lovely view to the port. Thank you Moores I will be back. less

I can’t fault anything about this hotel, would thoroughly recommend it and would stay again. Clean, warm with comfortable bed and a great breakfast. Welcoming and friendly staff. A delightful one night stay less

The rooms are very out dated and tired looking. Carpets, decor and furniture need refurbishing. I booked a Executive King room. It was no way near executive standard. The rooms all smell of damp. The carpets were so old it had waves in it. The furniture was old and damaged and the bathroom very dated. Was offered a second executive king room which was no better. Then we were shown a third executive king on the opposite end of the hotel which we found acceptable. Although on the hotel’s website the room we accepted was a standard king, according to the picture which was our room but were told it was an executive king so there is a conflict there. The pictures of the rooms we were shown are not on the website,I wonder why. I had real hopes about this hotel to treat my partner to a lovely weekend in a luxurious setting. What a let down, very dissatisfied and disappointed. Will not stay there again or recommend to anyone. As a local and stayed at many of the hotels on the island but this is the worst. Not very good for visitors from off the island to stay in such sub- standard hotel. No way a three star establishment. less

Paper thin walls, I can hear the conversation in the room next to me as clear as anything. The guy in the room opposite me keeps leaving and returning to his room and every time he does the walls and floor shake. I’m guessing I won’t get much sleep tonight. The wifi also does not work, it tells me ‘incorrect password’ on all of my devices, even though reception assures me that is the password. less