Best Western Moores Central Hotel

We are just two pensioners who back in January paid £585 (via Booking.com) for accommodation starting 17th March for 5 nights to celebrate our 50th wedding anniversary. Then in the early evening of 16th March the Prime Minister announces that it is Government advice for the over 70's not to travel unless absolutely necessary due to the Coronavirus outbreak. With the fact that our medical insurance states in so many words that travel against government advice will invalidate the policy, unhappily we started the process of cancelling our trip. Aurigny the local airline on the phone promised a full refund of our flights, Moores reception on the phone noted that we would not be arriving and advised us to get in touch with Booking.com as it was with them that we made the booking. Tried our best to ring Booking.com to explain our circumstances to no avail. Eventually we went online and cancelled and duly received a confirmation email plus a cancellation fee of £585, no quarter given there!. We want to go but cannot go, one would have thought there would be some leeway given with the cancellation fee in these Coronavirus times. Seems like it is a 'we have your money hard luck' scenario. less

The hotel is fairly old but the staff are amazing and can't do more to help. It is very central for work and town etc. Although it could do with some upgrades the bed was extremely comfortable, rooms always clean and the breakfast is amazing, as they will go out their way to give you what you want, even dairy alternatives. less

What a lovely stay in this hotel. I was in a twin room for two nights. Great service. Friendly and all as one would expect from a the star. It didn't surprise me to find out if was family owned as it had that warm feel. Few odd bits that could have been improved in room, wobbly plug socket, noisy cistern after toilet flush but generally all in great shape. Loved opening the big windows which gave me a lovely view to the port. Thank you Moores I will be back. less

I can’t fault anything about this hotel, would thoroughly recommend it and would stay again. Clean, warm with comfortable bed and a great breakfast. Welcoming and friendly staff. A delightful one night stay less

Great hotel right in town, a few steps and you are on the water front, many place to eat and drink. Walk through town and along the sea front. Everything is just a few steps away, the bus will take you around the island for £1 which is also a few steps away. Hotel clean and well looked after, very helpful staff, only one bad point.. no car park, there is one public car park, again only a very short walk.. less