Best Western Moores Central Hotel

Really enjoyed our stay. Very central location, near harbour and shops. Staff, especially Emanuela in the bar and Suzanne on reception made our trip. Always had a smile, Emanuela sense of fun was terrific. Certainly go back. Bedrooms comfortable and the restaurant food superb. The restaurant manager was helpful and very welcoming every morning. less

I am just coming to the end of 3.5 years at this hotel. And I am really sad to be saying goodbye. This hotel is in a great location, hotel has been regularly updated in the time I have been coming but the special part is not the decor or the location, it’s the people that work here. They have treated me so incredibly well.. they sort out any problem, help with any issues and I honestly feel that they could not have done more to make me welcome. The restaurant staff are fantastic, reception staff welcoming and so accomodating and the housekeeping and bar staff are just so lovely. I take back what I previously said about children as mine have stayed here 3 times and could not have been more welcomed. I amp their number 1 fan and I really believe if you want to feel something special, then this is the place to visit, less

Stayed 6 nights on a business trip. Room was nice, temperature seemed to vary quite a lot without reason though. Shower and taps took forever, and I mean forever, to produce hot water. Seen that in other reviews so must be a problem for them. Only ate breakfast at the hotel, not flash, not a huge selection but ok. Coffee not great if you like a caffeinated start to the day. Gym is tiny, two stationary bikes, two treadmills, one concept. Some free weights. Functional. Didn't try the pool/steam room. less

I am writing two reviews for Moores, one for bed and breakfast at the hotel and one for dinner at the Conservatory restaurant. This is for the hotel. I am giving the hotel five stars, although really it only rates four and a half. (My review of the restaurant is much less favorable.) The location is excellent. The front desk staff are excellent. The breakfast staff are fine. My room was a good size, with a sliver of a water view, complete with temperature control, hair dryer, iron and ironing board, safe, tea/instant coffee equipment and (ominously) a standing fan. In October I didn't need the fan, although I did need the AC. I slept well. However, there were some minor issues. The small table in the corner of the bedroom needed to be replaced or refinished, needed area lighting and was the wrong height for writing/typing. (The tables in the Lounge were also the wrong height and the "writing room" was non-functional.) The bath/shower had a half length glass door, with a metal bar on the outside. The bar was not properly attached at one end and easily pulled out of the door. This was fixed on request. The two single beds making up the double/king (?) were supposed to be joined at the foot, but the metal bar was broken. This was not fixed as I asked for the fix to wait. These are the kind of issues that should be caught as part of routine inspection. The water was too hot to be safe in the morning, but in the evening I had to run the sink tap for a long time to get anything more than tepid water. The cold water was never really cold. Although cooked breakfast was ordered from a menu (other items were on a buffet), it appeared that most items were not cooked to order, the only item which arrived hot was the sausage. The bacon was uniformly tough, and the one time I ordered fried bread it was too tough to cut. The mushrooms were tiny pieces and the scrambled eggs gooey. less

It's like being in an Agatha Christie novel. Narrow, winding corridors, creaky floorboards, poorly soundproofed doors. More power outlets and French-compatible power outlets in rooms would make a very useful addition for those on short breaks from continental Europe. Not quite sure what the fourth star is for. less