Really four and a half stars
13/10/2018 thursdaysd, Cary, NC
I am writing two reviews for Moores, one for bed and breakfast at the hotel and one for dinner at the Conservatory restaurant. This is for the hotel. I am giving the hotel five stars, although really ... more
I am writing two reviews for Moores, one for bed and breakfast at the hotel and one for dinner at the Conservatory restaurant. This is for the hotel. I am giving the hotel five stars, although really it only rates four and a half. (My review of the restaurant is much less favorable.)
The location is excellent. The front desk staff are excellent. The breakfast staff are fine. My room was a good size, with a sliver of a water view, complete with temperature control, hair dryer, iron and ironing board, safe, tea/instant coffee equipment and (ominously) a standing fan. In October I didn't need the fan, although I did need the AC. I slept well.
However, there were some minor issues. The small table in the corner of the bedroom needed to be replaced or refinished, needed area lighting and was the wrong height for writing/typing. (The tables in the Lounge were also the wrong height and the "writing room" was non-functional.) The bath/shower had a half length glass door, with a metal bar on the outside. The bar was not properly attached at one end and easily pulled out of the door. This was fixed on request. The two single beds making up the double/king (?) were supposed to be joined at the foot, but the metal bar was broken. This was not fixed as I asked for the fix to wait. These are the kind of issues that should be caught as part of routine inspection.
The water was too hot to be safe in the morning, but in the evening I had to run the sink tap for a long time to get anything more than tepid water. The cold water was never really cold.
Although cooked breakfast was ordered from a menu (other items were on a buffet), it appeared that most items were not cooked to order, the only item which arrived hot was the sausage. The bacon was uniformly tough, and the one time I ordered fried bread it was too tough to cut. The mushrooms were tiny pieces and the scrambled eggs gooey. less
Aufwiedersehen93, Owner at Best Western Moores Central Hotel, responded to this review
Thank you for taking the time to post such a comprehensive and helpful review. I am sorry to see that some maintenance issues in the room let things down, and also that you were disappointed with breakfast. However, I am very pleased to see that our Reception staff and breakfast staff looked after you well.
If you return to Guernsey I hope we will have the pleasure of welcoming you back to Moores.