We upgraded our room before we left and was given room 8. On entering the room there was a funny smell. We found the smell, it was in the bathroom and it was disgusting like raw sewerage. Obviously w... more
We upgraded our room before we left and was given room 8. On entering the room there was a funny smell. We found the smell, it was in the bathroom and it was disgusting like raw sewerage. Obviously we contacted reception and Angela was very nice she came up with some drain stuff and air freshener which worked for about 10 minutes then it was back again. I asked to be moved but no more rooms were available until the next day. Once we put all the plugs in and covered the holes up with towels it was marginally better. The room was nice and big but they had, had a leak over the window which didn’t look nice and the hook on the back of the door was falling off. It’s such a shame that little care is taken of the property. We were booked to have dinner, but whether it was due to Covid, the room was just plain tables in a very dull room, not even pictures on the wall, no atmosphere at all so we went to the little pub over the road The Anchor which was amazing. The next day Angela had sorted out a new room for us which was a four poster bed, this was much better at least if didn’t smell. The only issue in this room was it was extremely dusty especially the fan behind the mirror and clock radio. There didn’t seem to be enough staff at breakfast time, but the ladies that where there were nice and did their best. Breakfast was lovely.
The staff were lovely and friendly hence the 2 stars rather then the 1 star. Didn’t feel it was clean enough especially during these Covid times when rooms and areas should be spotless.
Would I stay again? Definitely NO. less
Daniel Nixon, General Manager at Best Western Moore Place Hotel, responded to this review
Thank you for your review and would like to sincerely apologise for the issues you experienced during your stay and I know my Operations Manager has already contacted you personally regarding this.