19/08/2015 Paul H, Northamptonshire, United Kingdom
Be sure to ask if there is a wedding or a function on when you book your stay. There was a wedding reception on when we stayed and while I would fully want the wedding party to have a great time, when... more
Be sure to ask if there is a wedding or a function on when you book your stay. There was a wedding reception on when we stayed and while I would fully want the wedding party to have a great time, when we were still awake at 3.00am because of the noise it became past a joke. I rang down to reception 3 times but no action was taken. I have since asked The Moore hotel management what their policy about noise late at night was but they were unable to answer the question! less
Daniel N, General Manager at BEST WESTERN Moore Place Hotel, responded to this review
Dear Paul H
Thank you for taking the time to write your review.
As discussed within our correspondence, I am obviously disappointed that Moore Place Hotel fell short of your expectations however for the benefit of balance and those using Tripadvsor, I would like to address the points raised due to the accuracy of your review.
You were offered the opportunity to resolve this matter on checkout with the duty manager so that we may have made a goodwill gesture, but declined and then wrote to Best Western, who forwarded the letter to myself. On two occasions I clearly stated what the hotel policy was and that Best Western had no direct input in to the management of the hotel and it's policies and apologised on both occasions for the way this issue was handled. Also, you gratefully accepted a part refund on your stay that you neglected to mention.