Enjoyable stay in a lovely location.
We stayed here whilst in the area for a family wedding. We changed our booking at the last minute from one to two nights and therefore had to change our twin room for a double. I only mention this now as it will become a minor point later.
The hotel has a bar and restaurant and all the public areas were very clean, beautifully furnished and decorated and well lit. It offers free parking and the wifi signal was very good in all the areas we used it.
We received a very warm welcome from Lewis on reception when we arrived at 1.00 pm. Our room wasn't ready but the hotel kept our luggage for us whilst we went for a walk in the surrounding area. The hotel has two 'areas'. The main hotel building and a separate building, which are known as 'cottages'. This confused us originally when booking online, but it became clearer when we got there. Our room was situated in the main building and was on the ground floor, though there were steps up to it in the corridor. It was very clean and comfortable and nicely furnished. The room was of a good standard with a desk and seat and separate armchair. It had a flat screen TV, plenty of plug sockets and a great hair-dryer! It was nice to be able to charge our phones etc. without having to unplug the items already in the room. There was plenty of space to hang and store clothes and a couple of good sized mirrors. It was well lit with two sash windows that opened and curtains that blocked out the light should you so wish. The bathroom was very clean, well lit and had a bath and shower over the bath. The shower was powerful and there was plenty of hot water. There were only two minor niggles for us. One was that the bed was small for a 'double'. I didn't have a tape measure, but I'm sure it wasn't a standard 4ft 6 bed and because of that we felt cramped and didn't sleep as well as we might. However, as I mentioned at the beginning we made a last minute change to our booking so this was the result of that change. The other minor item was that, although there seemed to be an extraction fan in the corner of the bathroom ceiling. it didn't appear to work so the room got quite steamy when showering and didn't clear any odours as quick as it could have. Usually the extraction fan comes on with the light, but maybe it worked differently?
We ate in the restaurant the first evening and the food was very good. I had the Braised Lamb and my husband the Chicken in Mushroom and Tarragon followed by Pavlova and the homemade Tiramisu. All the food was well cooked, nicely presented and good value for money. We thought the drinks were a little overpriced, but that's what you expect in a hotel. There are pubs and other establishment in the village, should you not want to eat at the hotel. Breakfast for our stay was a buffet. We went down to breakfast at 9.00 am. (they stop serving at 9.30 am) as we wanted a late breakfast because we knew we would not be eating again until the early afternoon. The breakfast, including drinks and toast is completely self-service. We thought the buffet was a bit limited. 3 cereal choices, a few pastries and some fresh fruit and yoghurt. Most of the hot serving dishes were empty or nearly empty. I had the last rasher of bacon, some tomatoes and a very hard sausage. A passing member of staff said I could order eggs from the kitchen as they had reduced bringing food out as it was nearing the closing time. So I ordered two poached eggs. Tea and coffee came from flasks on the side, which was dire. It wasn't the best breakfast we'd had ever had and at all the other Best Western hotels we have stayed in they 'cook to order' the hot breakfast, but it was adequate. However at £25.00 for two additional cost, we didn't bother the next day.
Check out was a bit erratic as 'their system was down' and apparently there was no paperwork to check our rate or what we had consumed whilst we had been there. Joanne? dealt with it very well though and should be congratulated on what must have been a nightmare situation for her. Eventually we paid for the food from the receipts to hand with the agreement that she would invoice us by email for the room etc. when she could confirm the rate. Hopefully that will all go as planned.
The hotel is nicely situated in a lovely village, which has a train station. For us it was perfectly located. We would stay here again but next time try to get a deal with breakfast included! We found all the staff we encountered friendly and efficient. We would recommend Moore Place and would certainly stay here again. less