Best Western Moore Place Hotel

This was a surprise to me when we arrived. We thought it would be in a more populated area only to find a lovely little village off the bustle of large road network. The room was very pleasant, albeit it was a hot night and stifling. Not the hotel's fault and I cannot moan about nice weather in England. One staff member on the desk was pleasant and efficient, new to her job, although I found the member rather impolite and discourteous. She seemed to be lording it over the new member. When customers notice this it makes you wonder what goes on when customers are not there. She was also quite rude about my problem with the TV. She came to sort it out but implied I was not pressing the right buttons. Poor customer service if you ask me. Please note this was only one staff member the rest were perfectly nice getting on with their job. less

The best western is tucked away so if you link you may miss the turn in. Once in there is plenty of parking and the hotel is lovely. Reception staff are friendly and helpful, just what you want as first faces. The room we had was lovely with a little balcony and everything you could need. Spent two wonderful relaxing days here. The only negative comments are the staff in the restaurant were a bit frosty!! A smile costs nothing and makes the experience so much nicer less

Stayed here for a business trip, first impression was encouraging, nice hotel, well situated. All was well until I ventured to the bar, whereupon the lady behind the bar made it quite clear I was an inconvenience for asking for a G&T, and for it to be charged to my room. I made my way to the restaurant for my booked table for one,which was more or less in the doorway,allowing the patrons of the bar in the next room ample opportunity to watch me eat, which they availed themselves of. The starter was tolerable if rather on the small side (even for a starter it was small), to be followed by what was described as a 10z rib eye steak. In reality it was a 3 inch round, quarter inch thick piece of cheap fatty meat, served with frozen chips, half a tomato and a mushroom. The "peppercorn" sauce appeared to be a spoonful of gravy with a bit of pepper in it. The service was uninspiring, verging on disinterest. Shall not be returning. TLDR; service poor, food worse. less

Lovely looking hotel when arrived. Felt very idyllic with tables outside and a large pond where you could sit and relax. No issues with check in and given room key. The room itself was fine however the balcony had not been checked by the cleaning staff and there were close to 20 cigarette butts lying around. Bit off putting for 2 reasons. Firstly not cleaned and they have a standard £150 charge which could have been levied on me if i had not go out to have a coffee. Had a drink in the bar and then went for a nice relaxing walk around the village. Upon return another drink was ordered and took the same seat as previously and the table had not been cleared!! The bar staff were not always there and had to be chased up by reception. Stayed here for a meal which was nice but not always steaming hot. It was embarrassing however at check out when the 2 members of staff decided to have an argument while doing the final bill. Not a good parting memory. All in all i would stay here again Sorting the issues would would make this a near perfect place to stay. less

Can't say enough about the place all good Nancy on the reception was so helpful.food was very nice and the bar staff was great.room clean and everything working .in the Buckingham they had the world cup showing which was a nice touch as well as the brandy in the room I am very impressed and would love to stay here again less