Shockingly unclean a real shame
Myself and my husband stayed here overnight due to its location to nearby attractions. The hotel itself is a lovely attractive Georgian building and in a lovely location. Which is what was such a sham... more
Myself and my husband stayed here overnight due to its location to nearby attractions. The hotel itself is a lovely attractive Georgian building and in a lovely location. Which is what was such a shame about the state of cleanliness of the rooms. I was truly shocked upon first entering he rooms I noted the bed looked like it had been thrown together, the next thing was on entering the bathroom. The sink was dusty and there were hairs present then to make it worse the toilet was in a worse state than the sink dust and hair to the extent it honestly made me question if the room had been cleaned at all. If not for the fact the bins were emptied I would have doubted anyone entered the room to bother at all. Really they need not have because whatever'effort'was made was slim to none. I ended up cleaning the place myself, which having arrived late evening was far from ideal, as we just wanted to go to sleep. This on top of the fact that cleanliness should be high on everyone's agenda right now was what in particular made it really quite shocking. Wouldn't stay here ever again and glad we only spent one night. Such a shame considering such a gorgeous building in a lovely location, big changes needed here. less
Daniel Nixon, General Manager at Best Western Moore Place Hotel, responded to this review
I was extremely concerned to read your comments as this is not the standard that I would expect and would like to investigate this further, as nothing was reported at the time, but do not have enough details so please contact me directly at the hotel.