Best Western Moore Place Hotel

Arrived one hour AFTER check in time - room hadn't been touched since the last guest moved out - dirty towels on the bathroom floor and bed untouched with dirty sheets still on. I had the wedding dress that I wanted to "plump" up but was told by the room attendants to "hang it up and we will work round it". I don't think so! The following day our guests were arriving around 1 o'clock for a 2 o'clock wedding. 61 guests queuing at the bar for a drink with only one bar attendant. Mother of the bride wanted a glass of water - didn't get one! Evening buffet - first lot of food bought out but never replenished. Guests walked away hungry and groom wondered what exactly he had paid for. Left to the father of the bride to go into the kitchen and ask if there was more food. He was told there was loads in the kitchen! Short of herding guests through the kitchen, maybe it would have been a good idea to keep an eye on the food requirements. More food was bought out eventually but no plates. Again, we had to go back to the kitchen and ask. Breakfast not much better. Ran out of eggs, bread and butter. Had to repeated ask for these to be bought out. less

My wife and I decided to have a short break before our new baby arrives. I wanted to surprise her and booked the manor room with a four poster bed. Amy, whom arranged the final details was fantastic. Nothing was too much trouble and even had some flowers waiting for my wife, in our bedroom, on arrival. We arrived, and was given our keys by Elle. She was smiling, and genuine. Explained where our room was and what to do if we need anything. We went straight to the room and it was beautiful. Huge space, nice sized bathroom, with bath and stand up shower, separate. Some people mentioned in their reviews that it's dated. I don't feel that. I think because it is a Georgian mansion, and it is a manor room, that the decor reflects that. We certainly loved it. We had drinks in the bar and decided to eat at the Blue Orchid upon recommendation of Amy. I have left a review for this separately. The following morning, I went to the front desk, and it was so lovely to meet Amy and another lady (glasses and was wearing a black jacket/blazer). It was great speaking with these ladies, who showed a genuine interest and nothing was too much for them. The only reason I've awarded 4 stars and not 5 stars was service at breakfast. The food quality was lovely, good cooked food, thick slices of bacon, nice sausages, choice of how eggs were cooked, choices of drinks too, all inclusive of having breakfast with your room. However, I'm sorry to say the service given by a lady called Sally was poor. She didn't smile, she didn't acknowledge the tables as my wife had to get up to ask for a pot of tea when she should have came over and asked us. When she did bring it, she spilt it on the table, so whilst eating, we had to watch her clean up. On the whole I would recommend to stay here and all the staff except one were fantastic and nothing too much for them. Certainly be staying here again. And thank you Amy again for your help in organising this for us! less

Stayed here for 1 night for work. My room was in the cottages, lovely room, Excellent shower, very clean. The staff were really friendly and helpful especially at breakfast. Breakfast was good and plenty of choice. Didn't explore surroundings but all looked pretty. Wasted on business customers, ideal for a wedding or romantic weekend. Big car park. less

The hotel is what you would expect from a 4* chain. It's clean, comfortable bed, the shower is good and the staff are friendly and can't do enough for you. I'd sum this hotel up as comfortable at a reasonable price. less

My wife and I checked in on Monday Evening to stay for one night and attend a wedding nearby in Milton Keynes. I have not visited before but i have heard many positive comments about the City. We were greeted by a very polite young lady on reception by the name of 'Ellie', she was very sweet and understanding about our needs and ever so helpful with providing information about the hotel and was kind enough to print us off some directions to the shopping centre. She made us feel very welcome and is a real credit to the company. it was lovely to see staff so attentive and caring, despite the hot weather. Our hotel room was comfortable and clean, and the breakfast was cooked well and proper. There are some negative reviews about the hotel however I believe that it is a overall very good stay, with traditional ways of doing things, which you can identify from the start. We shall most certainly be visiting again. Thanks again Mooreplace less