We had our wedding here, we booked it in June 2014 for an August 2015 wedding. Were I basing this review solely on the day of our wedding, it would have been 5 stars. I will come back to why it should have been five stars shortly.
We first met with the events coordinator, who was very polite and professional. She knew just what she was doing and arranged everything as per our request. She even accommodated some of our more unusual requests (such as non alcoholic wine for my father, provided by us but served by the hotel staff during the wedding breakfast and at the bar). However, we felt her interest in our event ended the day we paid the balance in full. She works Monday - Friday and this meant she would not be there on the wedding day, even briefly just to check all was in order. I stayed in the hotel the night before the wedding and when I passed her in the car park I said "hello" but as it was 17:00 on a Friday she was leaving for the day and did not have time to stop, even to ask if everything was ok for the following day. This is by no means a complaint, I do appreciate that job descriptions may vary between different venues. Unknown to me at the time, my husband had also been in that Friday morning to see her in person. He paid for 2 bottles of champagne and provided an additional bottle of non-alcoholic wine to be presented to me and my family during dinner that evening. Sadly this thoughtful gift did not arrive and the staff had not been made aware of it. That being said, the issue was resolved amicably a couple of days after the wedding, and to our satisfaction.
Otherwise, this would have been a 5 star review. My family and I arrived Friday 14th August and were greeted by friendly and polite staff. We checked in to very clean and beautiful rooms. We enjoyed a lovely meal in the evening, made all the more enjoyable by the excellent bar and restaurant staff. Breakfast the following morning was also enjoyable. And so the wedding day begins!
Sadly I can't remember many of the staff's names, but from Friday through to Sunday morning everyone we met was polite, friendly and helpful. Miguel; I can not say enough nice things. Miguel was the duty manager who would be coordinating the day on our behalf. We had met him a couple of times before. When he arrived for work he came straight up to my room to make sure I had everything I needed, and gave a quick overview on how the day would run. When it was time to go he escorted me, my dad and bridesmaids downstairs to meet the registrars before the ceremony. Everything ran like clockwork, all the staff worked really hard. All our guests have told us how they enjoyed themselves, and that is all down to the hotel. Great staff, great food, and great service. Another really nice touch; my Dad was drinking the non alcoholic wine we had been allowed to provide. The staff still served him in the same way they served the rest of our guests, referring to it as "the special harvest".
I'd like to thank all the staff that weekend who made our stay and our wedding very memorable, for all the right reasons. less