I travel to the area about twice a year. I came across the Montis Inn a couple years ago and have stayed there every time since then. I'm generally very satisfied with the accommodations and the service. I know that this year, they have done some remodeling and that's nice. I also really like the management. The price is really affordable.
This past weekend, I called directly and reserved two rooms -- a non-smoking king for one and a non-smoking two queen for two. I arrived at noon for a 3:00pm check-in time. I asked for and was granted an early check-in. Ahh, just like normal. I was given direction to the rooms (which were non-adjacent, but very close to one another -- another point for the good guys). When I went into the king, the first thing I noticed was the smell of cigarette smoke (in a non-smoking room). I didn't think much about it.
As I had business an hour or so away and would not be back until late, I picked up the key at the office. We (myself, my wife, and my daughter) returned around 10:30pm and we went to our rooms. We checked out in the morning and went about our business. As some point in the morning, my daughter brought to my attention that she had bug bites all over her body. My wife mentioned that when they checked out, they had to wait for 10 minutes for someone to help them (When she mentioned that, I realized that I had had the same experience both when I checked in and when I checked out).
Today, two days later, my daughter is still bothered by the bites and my wife said that next time, she wants to stay elsewhere. Due to past experience and the acquaintance I have with the management, I have still rated the property very good. I do have to say, that I have previously rated the Montis Inn higher and if I had been here for the first time, I would not go back. But since my prior experiences have all been good, I'm going to guess that this is an uncommon occurrence.
If I were to make a suggestion to the manager, it would be to personally inspect rooms after they have been used, and again after they had been cleaned to make sure the rooms are up to his usually high standards. Otherwise, I would also suggest that someone be either at the front desk or within a few feet of the front desk at all times. less