Why wouldn't they tell a family booking their pool is out of service?
09/07/2018 erikarobers, Albuquerque, New Mexico
I was really disappointed with this Best Western considering that my little boy looks forward to the pool more than anything when we travel. There wasn't mention on the website that their pool was cl... more
I was really disappointed with this Best Western considering that my little boy looks forward to the pool more than anything when we travel. There wasn't mention on the website that their pool was closed for maintenance and when we checked in the clerk didn't bother to mention it either. When we realized it we complained to the 1-800 number and were able to get a refund and go find another hotel. I just think it's important for hotels to be up front about things like this. less
missioninnlc, General Manager at Best Western Mission Inn, responded to this review
You may have this experience at another hotel. Our pool has been open continuously since it opened in May. Additionally, we have not been contacted by Best Western Corp. Any call to Best Western Corp would be forwarded to me for response. As a third check, I searched our reservation records for your name and did not find any names close to yours. As I mentioned above, you may have had this experience at another Best Western but it certainly wasn't at the Best Western Mission Inn in Las Cruces, NM. I do hope if you're ever in town, you'll give us a chance to impress you and certainly deliver a better experience than what you had at the other hotel.