Don't let the nice looks fool you
21/11/2018 texasbella2016, San Antonio, Texas
My husband has been staying in this Inn for almost three weeks because he was attending a driving school close to the hotel. Yesterday one of the workers either stole his phone or left the door open ... more
My husband has been staying in this Inn for almost three weeks because he was attending a driving school close to the hotel. Yesterday one of the workers either stole his phone or left the door open for someone to snoop around long enough to steal his iPhone. Either way, the manager Cody, was extremely rude to me, would not talk to me about it and refused to speak to me because it was my husband in the room, not me. The management refused to help me in any way,including assist in lodging a police report. I called back to ask if they would talk to the four people who cleaned yesterday to please look and see if they could find the phone in the room, under the furniture or somewhere, in hopes someone would have a change of heart. I have yet to get a response. We let our guard down, and now we're missing an iPhone. This is not a good neighborhood so keep that in mind for this long Thanksgiving weekend. It's probably best to go somewhere else where the employees and management are a little more accommodating if you have a problem. less
Sightseer816229, Manager at Best Western Milton Inn, responded to this review
I do apologize that we could not be of more assistance however one can only be called a thief so many times before they cannot help any further. Your husband had said he wasn't sure where he had put the phone and myself and the Executive housekeeper looked through the room for the phone but were unable to find anything. We have seized all contact with you as you have called our property telling the staff we are thieves and that you will be shutting us down. We take pride in our property and have a goal of leading the industry in superior customer care. We hope that your husband is able to find his phone and that your family has a wonderful Thanksgiving holiday. .