Best Western Mill Park Motel

Not recommended due to management not being helpful. Booked and paid via online third party for 4 night stay. Gave the card details to the reception for incidentals - as we do in Australia. The property has also charged my card for 4 nights. Refusing to refund saying that they have not got the money from the third party. Wanted me to call the third party (overseas) and trying to make a case that I gave them the card to be charged. Why would I do such a stupid thing when I have already paid. Cleaning staff are excellent and property is very clean. management is not very customer focused. The clients staying at the hotel were also not the best (a huge change from when I used to stay at the property previously). Overseas third party was very helpful. less

Great rate, upgraded to wtin (from Queen) upon request two days prior to arrival - no problem at all for the friendly helpful staff. Clean room with complimentary tea and coffee making facilities. Reverse cycle air conditioning for heating or cooling. Rooms set back from road so that traffic noise was not even noticed. Great bedding resulting in good night sleep. Don't waste your time looking further book here if you need to be north of Melbourne. No hotel is home, but this was the next best thing. less

Spider in the room people in room next door had music blaring obviously walls must be very thin. No Foxtel only free to air tv. Toilet roll holder too close to toilet kept knocking it with my arm. Close to McDonald’s. less

This Motel is very clean and comfortable. The rooms have comfortable beds and are always spotless. The kitchen is very convenient with a microwave and kettle. We have stayed here a few times now over the course of a year and it has always been consistent. less

Accommodation is thin on the ground in this part of Melbourne so we were pleased to find this Best Western just five minutes away from a wedding we were attending in Mernda. As we arrived and the "Under New Management" signs were proudly displayed, it was clear that there were some early stage issues to be ironed out. The new managers were friendly and trying to be helpful but their language skills are challenging both over the phone and in person. Our room (number 2) was large, modern and very clean. It was very heavily drenched in disinfectant though and the smell was awful, we opened up every window and door to let some fresh air through and that helped a lot. A little patio with seating was pleasant and the fixtures and fittings were basic but modern and functional. The small kitchenette was a handy inclusion for us, especially the fridge. The motel is easy to find off Plenty Road (just turn at Maccas) and was quiet through the night. There is ample parking which is right outside the rooms in typical motel style so expect to be woken early as people get up and go. Overall, we had a comfortable overnight stay at this motel and no doubt the new management will work hard to keep guests happy as they learn the ropes here. less