Best Western Mill Park Motel

Our rooms were not served during our Easter stay. The manager seemed surprised when I said I expected out rooms to be serviced each day. The hotel seemed to have a lot of permanent residence who smoked outside under the verandah which travelled around the doorways of each room. We had occupied two rooms and both were inundated with people smoke. Plus only one side of the rooms had out sensor lights so when you arrive back to your room after 10pm there is no lighting for you to see. This is a low standard Best Western hotel. less

Stayed here as was attending an Xmas eve gathering with my partner. The room they gave us absolutely reeked of cigarette smoke. It was so bad it had permeated everything. We asked to change rooms and was told there was nothing they could do and had no other rooms available. They also charged us the full amount despite the accommodation supposedly being non-smoking and I can tell you the smell was horrendous. I will never book here again and strongly advise anyone else to not book here. less

Not recommended due to management not being helpful. Booked and paid via online third party for 4 night stay. Gave the card details to the reception for incidentals - as we do in Australia. The property has also charged my card for 4 nights. Refusing to refund saying that they have not got the money from the third party. Wanted me to call the third party (overseas) and trying to make a case that I gave them the card to be charged. Why would I do such a stupid thing when I have already paid. Cleaning staff are excellent and property is very clean. management is not very customer focused. The clients staying at the hotel were also not the best (a huge change from when I used to stay at the property previously). Overseas third party was very helpful. less

Great rate, upgraded to wtin (from Queen) upon request two days prior to arrival - no problem at all for the friendly helpful staff. Clean room with complimentary tea and coffee making facilities. Reverse cycle air conditioning for heating or cooling. Rooms set back from road so that traffic noise was not even noticed. Great bedding resulting in good night sleep. Don't waste your time looking further book here if you need to be north of Melbourne. No hotel is home, but this was the next best thing. less

Spider in the room people in room next door had music blaring obviously walls must be very thin. No Foxtel only free to air tv. Toilet roll holder too close to toilet kept knocking it with my arm. Close to McDonald’s. less