Not a Great place to be with when you are with Family
31/10/2019 chandan2015, Bengaluru, India
Stayed with my family for two nights. Not a property to stay long for. Food is good, but service can be delayed when they have multiple parties going on. We had to wait for 45 minute on first night as... more
Stayed with my family for two nights. Not a property to stay long for. Food is good, but service can be delayed when they have multiple parties going on. We had to wait for 45 minute on first night as other parties was on. However Serving staff was super quick and managed to keep us happy. Swimming pool is horrible, small as a Bath Tub. Very Dirty at times. Front end team needs to be trained on customer etiquette. Body language is not upto the mark and you don't feel welcomed at all. Breakfast is OK types but not the WOW ones. less
Best Western M, Front Office Manager at Best Western Merrion, responded to this review
Greetings from Best Western merrion!!!
Thank you for sharing such a detailed review on Trip Advisor. Your time and feedback is precious to us. Whilst apologizing sincerely for the inconvenience caused at the time of your stay with us, we sincerely appreciate your patience and understanding. We have noted your feedback on all the area mentions by you and sincerely appreciate your feedback.
Thank you once again and we look forward to the pleasure of your continued visits to our hotel.
Neha Kumar Nayyar