We were a family of 15 and Amritsar was the last stopover in our travel timetable. We had a terrible experience in Dharamshala and hence we called up the Best Western Merrion where we already had a two day booking from the 23rd July to 25th July.
A lady by the name of Ms. Aarti picked up our call. We explained our predicament to her and told her that we would like to check-in a day earlier, that is on the 22nd of July.
She politely informed us that barring one Royal Executive suite everything else was packed. However, she asked us to call back in some time.
When we did call her after half an hour , she informed us that she has managed to get two Royal Executive suites for us, wherein they would accommodate three extra beds and the next day we would be moved in to our pre-booked rooms. That was one of the biggest possible help we could have bargained for and the most important thing is that monetarily, we were not fleeced by the hotel. Kudos to them for that.
Ms. Aarti was even more extraordinary . When we checked in, i informed her that it was my grandson'd tenth birthday. In a flash, an appropriate greeting card was sent alongwith a birthday cake. What more can one ask for in the name of hospitality.
During our stay, the varying needs of our family members were taken care of, without any fuss and this along with the overall Amritsar experience became the focal point of out ten day holiday. A memorable stay indeed. I thank all the staff members, the housekeeping, the restaurant staff , the Front Desk, but reserve my best compliment for Ms. Aarti. Without her compassion and humane understanding our vacation would have been in a mess.
She proved without doubt that one person can make a difference in making fifteen souls happy. less