Rude Staff Reservation was incorrect and they charged me anyway!
17/10/2018 melissasS8668RJ, milwaukee
I called the 800 number for a reservation after being hit by an RV. I was in a lot of pain and told there would be a hot tub in my room. When i got there, there was no such tub, and they would not le... more
I called the 800 number for a reservation after being hit by an RV. I was in a lot of pain and told there would be a hot tub in my room. When i got there, there was no such tub, and they would not let me out of my reservation, even though the room was not as promised. I even had the call recorded. The manager said it was not her problem and was rude. She would do nothing to help. Also, my water broke while I was in the room.. If you like the sound of airplanes all night long stay here. If you like things in your room to break, stay here. I stay in a LOT of hotels every year, and this was the worste experience I have ever had. less
FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Your review is disappointing to read, and we offer our wholehearted apologies for everything that you experienced! We truly value our guests and want the chance to make this right. Please contact us at your earlier convenience so we can discuss your stay further and come to the best solution. Thank you, and we look forward to speaking with you.