Odd property, good for a single night's stay
02/07/2019 joopca, burbank, CA
The reception was understaffed - just one man on deck for all things when we arrived. Clean property with inviting lobby. Bizarre single elevator and I'm not certain that their stair situation is up... more
The reception was understaffed - just one man on deck for all things when we arrived. Clean property with inviting lobby. Bizarre single elevator and I'm not certain that their stair situation is up to fire code. We stayed on the third floor and since the elevator up was so lousy we decided to walk down to go to dinner. The staircases just end on the second floor. Where they would have turned around originally, they've been completely removed - probably to make more room downstairs. No accessible stairs at the front half of the hotel from the second to first floors but one industrious son found a stairwell at the back end of the property. Note to owners - if your elevator stinks, make sure your stairwells are accessible. The room was large enough for our family of two adults and 3 teen sons but the a/c was subpar. Walking in the room smelled bad and was very muggy. It took hours to become cool enough. The pull out bed had no pillows and when I went to the desk to ask for pillows for my kiddo, the clerk said that the blankets that were packaged in the dresser were actually blanket/pillows - you can use them as a pillow. Well, technically, you can also use a dead porcupine as a pillow, it doesn't make it a pillow. We had to leave at 4 am so there was no breakfast available. In all, an adequate place to stay with good access to the airport. It's nothing to write home about. less
GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We appreciate your constructive feedback! It is good to know that your stay with us overall was pleasant and we are happy to see our convenient location was one highlight of your visit. We apologize for the inconveniences you faced during your time with us, and thanks to your review, we will work to improve on the areas of need. Our team wishes you all the best along your way, and we would love to host you again the next time you are in town. Safe travels!