Best Western McCarran Inn

I reserved a non-smoking room for my son and I during Spring Break. .He was flying out early the next morning.I live close by. When we checked in we were told that here was a full house that night. He did the credit card business and pay $50 deposit to guarantee we would not smoke in the room. Fine, neither one of us smoke. Somehow we ended up in a smoking room even tho it had non-smoking sign on the door.The hotel said we smoked in the room and would not refund his deposit. I contacted Best Western Hotels about the issue. They said Western McCarren would be the one to do a refund. Also someone would be in contact with me. That never happened. I am a "Preferred Customer" with the hotel chain. Needless to say they have lost my business. less

We were in Vegas for 2 nights and i'm so pleased we chose this hotel .Awesome staff .I have a 2 year old terror and when i asked to be moved to the ground floor they didn't hesitate to help me .We got food delivered to the room late at night and they were very nice to let us stay in the lobby to eat .The hotel is very clean ,the only trouble we had was that the floors were dirty all our white socks were black at the end of the stay . less

The reception was understaffed - just one man on deck for all things when we arrived. Clean property with inviting lobby. Bizarre single elevator and I'm not certain that their stair situation is up to fire code. We stayed on the third floor and since the elevator up was so lousy we decided to walk down to go to dinner. The staircases just end on the second floor. Where they would have turned around originally, they've been completely removed - probably to make more room downstairs. No accessible stairs at the front half of the hotel from the second to first floors but one industrious son found a stairwell at the back end of the property. Note to owners - if your elevator stinks, make sure your stairwells are accessible. The room was large enough for our family of two adults and 3 teen sons but the a/c was subpar. Walking in the room smelled bad and was very muggy. It took hours to become cool enough. The pull out bed had no pillows and when I went to the desk to ask for pillows for my kiddo, the clerk said that the blankets that were packaged in the dresser were actually blanket/pillows - you can use them as a pillow. Well, technically, you can also use a dead porcupine as a pillow, it doesn't make it a pillow. We had to leave at 4 am so there was no breakfast available. In all, an adequate place to stay with good access to the airport. It's nothing to write home about. less

Very clean room and bathroom. Lobby and dining area very clean. Great selection for breakfast food. Very helpful and friendly staff. Our room was very quiet. Tv was in perfect working order. Wifi was very fast. Great for streaming shows. less

After checking in and getting settled into our room we were surprised as the room next to us held an impromptu party. The staff at the front desk quickly and without argument moved us to a new floor! Also, my nine-year-old loved watching the planes take off. less