Exceptionally friendly and helpful staff
We recently stayed at BW McCarran Inn in Las Vegas. Front desk managers from each of the shifts during our stay were very friendly and helpful. This was at the beginning of the Las Vegas hotel casino... more
We recently stayed at BW McCarran Inn in Las Vegas. Front desk managers from each of the shifts during our stay were very friendly and helpful. This was at the beginning of the Las Vegas hotel casino shutdowns due to covid19 when there were a lot of cancellations and new bookings and confusion -- a rather stressful time for all. Front desk personnel were welcoming and provided us ideas for reasonably priced food that would deliver and while they couldn't serve a breakfast, they quickly adjusted and provided a simple bagged breakfast. We had a 3rd floor suite that was comfortable and quiet. Laundry facilities were small but did the job. The location of the hotel is okay and what one would expect so near the airport but we would have preferred this anyway (we're not casino people). They provided shuttles to and from the airport with friendly drivers that took all passengers where we needed to go. Having the shuttle service was very valuable to us having to return a car rental and get to a very early morning flight. Thank you to the staff and hotel for a good experience during a stressful time for them and for our family. less
GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Comfortable accommodations are what we always aim to provide our guests here at Best Western McCarran Inn, and we are delighted to have hosted your recent stay. It is pleasing to know that you enjoyed our serene atmosphere, friendly staff, and beautiful suite. We would love nothing more than to have you back whenever your adventures bring you our way for another relaxing stay.