Best Western McCarran Inn

This was a great place to stay while attending CES. Rooms were cheaper than strip hotels, no resort fee and you get breakfast every morning. The hotel is across the street from a bus stop and the bus has a stop at the monorail. By using unlimited pass to both, I could get to both the Sands Expo and the Las Vegas Convention Center with no problem. They also have free shuttle to and from the airport! less

We needed to stay in a hotel close to the airport in order to catch a 5 am flight from McCarran the next morning. When we first got to our room we noticed the noise from the street was pretty loud so we asked to be moved to a room that didn't face the street. We were moved to another room which was better, except that you could hear the planes taking off and landing very loudly, which was not mentioned when we were moving rooms. Finally, we were able to fall asleep, only to be woken up not that long after am by another guest trying to get into our room. They had been given our room key by the front desk!!! Luckily we had closed the bold latch on the room door, but we were very startled and could not sleep well after and had to leave the hotel at 3:30 am in order to catch our flight anyway. At check out, I raised this very serious problem with the desk agent who informed me that it had been his mistake. When I asked about at least a partial refund, I was told I had to go through Priceline since my reservation was through them. After a lot of back and forth phone calls with priceline and the hotel, I was finally informed that the hotel (which initially had no notes about the incident) declined to give any refund back to us after this terrible experience. I know mistakes happen, but the least you can do is apologize and refund customers who are not able to sleep for fear of their safety and security while in your hotel and as a result of your mistake. less

We stayed in Vegas for Christmas and New Years! we didnt want to spend our time on the Strip we had alot of travelling sightseeing to do! this property is close to the Airport with free shuttle to and from the Airport! Ricky was fantastic and very helpful! gave us eating choices, places to go see! Ricardo was also very helpful when i picked up and dropped off our Rental car! Keep up the great work guys very bright spots on our trip! Our Room was clean and tidy and close to the elevator! but far from the Ice! but our room tucked far enough away from the elevator to not be too noisy! after a day we barely even noticed the airplanes coming and going! Hotel was perfectly situated to stand out front and watch the New Years Fireworks over the Las Vegas Strip Hotels! Keep up the Great Work BW McCarren Inn we will stay here again im sure! less

The room was clean, and have standard amenities. I was upgraded to a suit as I am a diamond member. I was very disappointed that their airport shuttle works until 11 pm. I reviewed their website before booking and it was not stated the working hours, so I assumed that they do it 24/7. I arrived from my international trip at 10:30 pm and I didn't clear immigration until 11:05 pm. I called the hotel and I was informed that their shuttle was not transporting guests anymore because it was after 11 pm. Their website didn't have any information regarding this and I selected this hotel because of this. less

This was our second time staying at this hotel for the NFR, and we will definitely stay again in the future. The location is ideal to the Thomas & Mack Center, a very easy walk even with our 4 year old. Breakfast was wonderful, parking is easy to find, and the staff went above and beyond every day. less