Noisy room and terrible breakfast.
18/05/2018 Mike_Kwasniak, Ipswich, United Kingdom
Pleasant staff, though on arrival we were disappointed that, having asked for a quiet room on the upper floor, we were allocated a room on the ground floor, right next to the hotel swimming pool which... more
Pleasant staff, though on arrival we were disappointed that, having asked for a quiet room on the upper floor, we were allocated a room on the ground floor, right next to the hotel swimming pool which was full of kids having a good time (and making a lot of noise). We were told that the hotel was full. We were hoping to sleep during the afternoon having spent more than 24 hours travelling.
The room was basic, and in real need of renovation, but all essentials were present. Although equipped with a refrigerator, it wasn’t plugged in, so it took a while before we could cool anything. The two queen size beds were comfortable, with good pillows, so once the pool outside finally emptied, sleep was OK.
Our breakfast experience wasn’t great. I have a gluten allergy so am always pleased to see a sign saying that gluten-free alternatives are available. I asked a member of staff for some bread and was told ‘We don’t have bread’. When I drew her attention to the sign she replied ‘We don’t have bread, but we do have the sign’. Shortly after that my partner had to draw the attention of a member of staff to the bread cabinet where a bread roll with blue mould growing on it was clearly visible, and was swiftly removed, along with all the other contents of the cabinet.
We won’t be returning. less
FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for taking the time to share your comments with us. First, we'd like to apologize sincerely for any aspects of your stay that failed to meet your expectations. Our team will discuss your input with the intention of improving our guest experience. We hope the earplugs we provide were helpful to you as well. It saddens us that you'd refrain from returning, despite our courteous assistance. Your feedback is important to us and we hope you'll consider allowing us to make this up to you.