Would be Great if Cleaner
17/08/2019 Mobile27114096422, Chicago, Illinois
All the staff were great. That actually goes a long way. The hotel location is SUPER convenient and reasonably priced, BUT I have a few suggestions. I understand hotels might have roaches, but I shoul... more
All the staff were great. That actually goes a long way. The hotel location is SUPER convenient and reasonably priced, BUT I have a few suggestions. I understand hotels might have roaches, but I should never see them at a Best Western. I saw one in the bathroom when I arrived at the room and took its picture. The room also had an odd odor. Visually it was clean and so were the beds. That's very important. The gym and pool opened too late-9 a.m. for busy, active folks, it should be 6 a.m. It's only accessible by key card, so why the lag time? By 9 a.m., I'm on my third activity for the day... that's afternoon! Finally, I know the eggs are made from liquid; however, the brand that was used did not taste as good as most liquids. I am a Best Western egg connoisseur... they weren't the same. I'll come back at least one more time to see if there's a difference. Thank your friendly staff and the location for that! less
GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We are grateful for you sharing your feedback after your recent stay with us. Our ideal location is one of the many benefits we are pleased to offer, and we're so glad it was convenient for your time in the area. While we're happy to hear that our team provided friendly, helpful service, it saddens us to hear that your experience did not quite meet your expectations or our standards. We apologize for the issues you encountered throughout your visit, and we will use your constructive comments as we work to continually improve our facilities and guest services. Please come see us again soon so we can make sure you enjoy the excellent experience you deserve.