UNFRIENDLY STAFF, BROKEN STUFF
Hotel desk staff were just awful. No customer service focus, no emotional intelligence, no kindness, no recognition of another human across the counter. I'm a long time BW rewards member & this was th... more
Hotel desk staff were just awful. No customer service focus, no emotional intelligence, no kindness, no recognition of another human across the counter. I'm a long time BW rewards member & this was the worst Best Western experience ever. Aside from that, the pool was out of service, the plantation shutters in the room wouldn't close (and the hotel sign was just outside the window), and the elevator was broken during our 3rd FL stay. less
General Manager, General Manager at Best Western McCarran Inn, responded to this review
The issues you raise are important to us. Please accept our apologies for any disappointment with the service you received, as well as for any disappointment with the pool and other amenities. It is through feedback like yours that we're able to improve, and we'll pass your comments along to the appropriate staff members. Best wishes on your next trip.