Pillows so hard we could not use them; breakfast pitiful
21/06/2017 Patty R, Moneta, VA
We opted for this BW vs BW Plus, which we are accustomed to, because it was close to the airport and cheaper. Boy were we sorry we had made that choice. We've stayed at other BWs before and they wer... more
We opted for this BW vs BW Plus, which we are accustomed to, because it was close to the airport and cheaper. Boy were we sorry we had made that choice. We've stayed at other BWs before and they were okay. This one was hard to get to for someone who doesn't know Vegas street layouts. The pillows were so hard that my husband, who can sleep almost anywhere, could not use them at all. We both slept with our heads on the mattress which caused us neck pain through the night and the next day. We had hoped to grab a bite for breakfast in the "included" breakfast bar before our long flight home, but were again disappointed. It was a small, short "hallway" with barely anything to choose from, and I'm not exaggerating. We ended up paying airport restaurant prices for breakfast, which when added on to the cheaper rate of this hotel exceeded what we would have paid for a night at a BW Plus. We would not stay here again. less
FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Patty,
We appreciate you taking the time to write us a review of your recent stay at Best Western McCarran Inn. We're sorry that our accommodations did not meet your expectations and that you experienced difficulty locating our property. We encourage our guests to notify our team of any problems so we can find rectify the situation. We value your feedback and thank you for sharing as we are always looking for ways to improve. If given the opportunity, we would like another chance to deliver the stay that you deserve.