Best Western McCarran Inn

Picture of pool, so not that, it actually is full of palm tree leaves, sand, dirt, bird droppings, and freezing cold,Pool area has not been cleaned in forever. I am a former house keeper, so when I saw its dirty its dirty. Toilet paper holder crooked and disgusting, mirror smudged, rug dirty, shower curtain too short for tub, and mouldy, coffee maker full of dust, coffee packages were coated in I dont know what, the purple thing on end of bed had white stains all over it. they put us next to gym, which we never noticed till 6 am and someone starts running on treadmill, sounded like they were coming through the wall. Too small of a room, and painted a dark color, so drepressing,and painted poorly, I hated the thought of a shower but put my flip flops on and went for it, surprise two conditioners, no shampoo,, petty I know, but this is my point, the attention to detail is not there, the house keeping staff need a refresher course..The Breakfast in the morning was spoilt by watching the girl dump a fresh batch of sausages into a old tray, after wiping it with a napkin, she should be taking tray out and bring in all fresh. They try to make the hotel look fresh and new with the fancy lobby, but what it is, is a old dated hotel that is looking very sad.Had taken our rental car back or we would have gone elsewhere!Had issue with billing and the front desk staff.. I am a diamond member with BW, will be letting head office know... less

I booked this hotel to for easy access to LAS. I noticed it had very good reviews which was one of the main reasons booked it. BIG MISTAKE. I arrived by 7:00pm and was given a room close to the center of the hotel (room 214). The hotel has an atrium over the breakfast area. They supply earplugs for a reason. Shortly after midnight, I was awakened by the noise of the guests checking into the room next door. I had my earplugs in my ears and I could hear them walking around and talking. I removed my earplugs just in time to hear the guy lift the toilet seat and pee! It was so loud that for a moment, I thought he might actually be in my room. Fortunately, they went to bed quickly. Then, I was awakened at 6:20am by a group of people singing happy birthday. It turns out the group had gathered for breakfast and took the opportunity to wish one of their companions happy birthday. Unfortunately, I hadn’t noticed that the door to the room had a poor seal and was a poor barrier to noise. The earplugs provided little noise reductions. less

The room was clean and had lots of amenities but I would never go back to this hotel again! It was the noisiest night I have ever spent in a hotel. The walls were thin enough to hear people just moving around and using the toilet in the room next door. The door was not sealed properly so there was noise coming from the hallway. The worst problem was, though, that the dining/lobby area on the main floor has no ceiling but is open to the floors above. That means that all the noise from below goes right upstairs and down the hallway. (The door to my room was about 10 feet from this opening.) I was awakened at 6:30 a.m. by a group having breakfast and singing Happy Birthday to someone. The front desk response to my complaint about the noise when I checked out was non-existent. This hotel also did not provide for a computer with a printer to print off boarding passes but instead had a tablet on a table. less

The staff was friendly and helpful. But unfortunately our car got broken into, our belongings stolen and our car was damaged. I will NEVER stay in that Best Western again. If you do stay there, make sure you take all your belongings, if not, they’ll get stolen. less

We needed to stay near the Las Vegas airport for an early departure. We chose the best western inn. Great overnight stay. They even have a shuttle to the strip. Comfortable rooms and nice employees. What more could you ask for less