rip off prices, moaning miserable complaingin receptionist
14/09/2017 madiestan, Miami, Florida
we arrived after being exhausted from fleeing hurricane Irma... and arrived to be met by a very rude lady on reception, who kept saying I have been here since 10 am (it was six) and moaning on n on ho... more
we arrived after being exhausted from fleeing hurricane Irma... and arrived to be met by a very rude lady on reception, who kept saying I have been here since 10 am (it was six) and moaning on n on how tired she was, and did not know about what facilities were up and running, knew nothing about what restaurants or food places were open, (even though an influx of people were copmign and going and saying what was open and shut) a viligant caring staff would make a note, write on a piece of paper so they could share with customers coming through!! just kept repeating I am all alone I don't know I have been here since ten, I have not stepped foot out of the door, blah blah.. no regard for tired distraught visitors to their hotel...when we got our room it was wet from rain, beds were not made, no air con was switched on.. when I went to asked she repeated I have sixty rooms I do not know if they are made up or the air con is on, you will have to switch it all on yourself, or look.. we ended up helping ourselves from their laundry room and made our own beds.. would not mind if apologetic etc under the circumstances... but for 208 a night just for a bed? ripping people off under horrid circumstances, imo NOT on..and with miserable staff.... everywhere else we visited and stayed during our evacuation could not do ENOUGH....but this place..... BAD, normally would have complained, but too tired to do so! if I owned this establishment I would fire the lady.... less
Thomas H, Manager at Best Western Mayport Inn & Suites, responded to this review
Dear madiestan:
I apologize for the inconvenience you experienced. The hotel was under a mandatory evacuation due to Hurricane Irma. However, once the storm passed FEMA had an urgent need for shelter for first responders so the hotel resumed operations. Unfortunately, Irma had a much more devastating impact on our area than was anticipated and all of the local businesses, restaurants and approximately 300,000 residences were without power for several days with many experiencing storm surge flood damage. While it is our goal to provide platinum service and quality accommodations, we were doing the very best under such tragic circumstances. We certainly hope you and your family did not suffer any storm related damages after returning home safely.
Sincerely,
Thomas Huss