Dissapointed
Booked a room over the internet 1 king bed. Was not told any different up on arrival. Went to room, no king bed, 2 queens instead. Manager said there wasn't any available. Told her it was wrong to put... more
Booked a room over the internet 1 king bed. Was not told any different up on arrival. Went to room, no king bed, 2 queens instead. Manager said there wasn't any available. Told her it was wrong to put me in a room without telling me it was changed. Bed was very lumpy and uncomfortable, pillows were the size of a throw pillow. Other then that clean! less
bwmayport, Manager at Best Western Mayport Inn & Suites, responded to this review
Care1017:
I sincerely apologize for any mistake on our part with your room assignment. When booking a hotel room using one of the various internet travel sites, while they do offer a lower rate it is done without a guarantee of the room type assigned. I do apologize for this and hope that we would have another opportunity to make this up to you in a future stay. Please contact the hotel directly should your future travels permit. Thank you, Thomas Huss