10/08/2017 DodgeChargerlady, Indiana
Stayed here two nights for a trip to Kings Island. Hotel is in a fantastic location in the middle of all the hustle and bustle, which we like. There are six restaurants within walking distance and man... more
Stayed here two nights for a trip to Kings Island. Hotel is in a fantastic location in the middle of all the hustle and bustle, which we like. There are six restaurants within walking distance and many others as well as shopping very close to the hotel. We stayed on the second floor, booked a double queen room. I was disappointed with the following...the window in our room was dirty on the inside with what looked like dried condensation spots and should have been obvious to housekeeping as well as water in the ice bucket, a small shelf in the bathroom coming apart from the wall and the telephone looked liked it had not been wiped off in months. If ever. I did report these upon checkout. Everything else in the room was good though! Beds were very comfy and furniture and bathroom were clean. The staff we encountered were all friendly and attentive but were not wearing any type of uniform, just street clothes which we thought unprofessional. Lastly, we were most disappointed with the breakfast. This hotel had the least variety of any continental breakfast I've ever seen. The area was packed both mornings with families and they were very busy trying to keep everything filled. We ended up going across the street to Chick-Fil-A. less
Gianna S, Manager at Best Western Mason Inn, responded to this review
Thank you for your feedback! :) We appreciate you letting us know how we did. I'm sorry for this issues you experienced this visit and we will work hard to fix that before your next visit!