15/01/2018 crazybluegirl2001, Cincinnati, Ohio
I really wanted to like this hotel. I arrived on a snowy afternoon with a bunch of stuff to carry in. No big deal I would just make two trips. The room I was assigned was all the way at the end of the... more
I really wanted to like this hotel. I arrived on a snowy afternoon with a bunch of stuff to carry in. No big deal I would just make two trips. The room I was assigned was all the way at the end of the building. Great, I’ll just go out the side door. You can’t go out the side door. You are literally locked in. I had to walk down the 1st floor hallway and out the front door to my car that was parked on the side of the building. Then walk back to the front door to take the slow old elevator to the 3rd floor. No way to take steps. As far as I could tell this place did not have a fire exit, or at least it was not obvious. This was my biggest concern. Not the extra walking, but do these doors unlock if we need to evacuate?
The ice machine on the 3rd floor was not working. I needed to take an elevator for ice. No big deal but I’m annoyed at this point.
The bedding. The bedding was basically a fleece blanket sandwiched between two sheets. It was 6 degrees outside. I’ve stayed at cheaper places with better bedding than this. It did not help that the heater made an awful noise while on. My options were a screeching noise or be chili.
The next time I’m in the area I will spend a bit more money for a different hotel. They just did not try. less
Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 513-336-7911 .
Best Western Mason Inn