No frills, basic, quiet room with basic breakfast
13/06/2018 KZoo1218, Michigan
Stayed here for 2 nights while in Cincinnati to visit Newport Aquarium, the Cincinnati Zoo, and go Outlet shopping. The hotel is very centrally located to lots of dining options as well as shopping a... more
Stayed here for 2 nights while in Cincinnati to visit Newport Aquarium, the Cincinnati Zoo, and go Outlet shopping. The hotel is very centrally located to lots of dining options as well as shopping and highway options. The hotel is across the street from Chik-Fil-A and down the street from Graeters for dessert.
The room was clean and quiet. The beds were fine, we had enough pillows, the tv worked, and we didn't hear our neighbors. The room is dated. The toilet handle needed to be held down to fully flush. The bathroom is tiny. There is no drying rack for wet bathing suits. The paint is chipping, especially from the ceiling. However, my biggest complaint was the mold growing on the inside of the shower curtain. I can deal with everything else but that's such an easy fix that should be fixed.
Breakfast was good. They had cereal, waffles, yogurt, hot sausage and eggs, breads, pastries, juices, coffee, and oatmeal. The woman staffing the breakfast area was working her butt off! She did not let anything go empty. She was also friendly and said hello and waved at my kids. Kudos to her for working so hard.
We used the pool twice. It's your normal small hotel indoor pool that was heated. There is a handicap lift next to the pool that is rusty and sticks out over the pool. We tried to move it over so my kids did not jump into it or walk into it when getting into the pool but it swung right back over the pool. We just had to make sure we didn't go near it. I think that's something small that should be fixed as well.
Overall, this was a nice place to stay and we'd consider staying here again. We've stayed here once before in 2015 and enjoyed our stay so much that we came back. I think we'd come back again if the price was good. less
Best Western M, General Manager at Best Western Mason Inn, responded to this review
Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit.
Warm Regards,
Rush Shah
General Manager