Best Western Mason Inn

We were first given a room, non-smoking as requested. As soon as we opened the door the stench about knocked us over. There were even smoke burns on the carpet. I had just signed a waiver saying I would not smoke in this room. There was no way I was going to stay in that room and have someone accuse us of smoking in it besides it smelled too bad. We were given another room. This room smelled much better. The room was small and tight for two beds. It had a split bathroom which I always prefer. The carpet was stained in a few areas but all the surfaces appeared cleaned. We did have a few ants crawling about and one in the bed. There were a few hairs on the bed and one on the sheet but the sheets looked clean otherwise. The bathroom had a wad of gum on the door stop and we found another wad of gum on the head board. I am sure some kid was laughing as he left these behind but you would have thought a maid could have seen white wads of gum on dark colored surfaces. The bathroom light switch had lipstick (blood) smeared all over it....yuck! A maid walked in on us not long after we entered the room, no knocking or anything, just used her key and walked right in. She apologized and left but it concerned me that maybe some additional cleaning was suppose to have occurred in there. Why would a maid enter an already clean room? We didn't have enough wash cloths for a party of four so I had to go to the front desk for additional. The front desk staff and dining staff we were in contact with were all very nice. Breakfast had only cereal, waffles and yogurt. The waffles were not very good. The staff were fixing them and they were not done in the middle. One waffle iron was not working at all. The price was very reasonable and we would stay again should the need arise. I do feel like the housekeeping needs to do a better job and might need some additional looking after. Maybe some daily spot checking to make sure the rooms are getting a good cleaning. We should have asked for another room but I hated to ask to be moved again. We removed the gum from the headboard, removed the hairs and wiped down the switch plate. less

When we arrived, no one was at the front desk, waited maybe close to 10mins. Once checked in, room keys didn’t work. The night was quiet, then again, not many people in hotel. Bed comfortable:) And I liked the pillows:) Room cleanliness lacked eye for detail😳 I even notice that they put up a new fire alarm but didn’t take the plastic off, just put the whole thing on the wall😂 Bathroom sink was clogging up. Loved the shower pressure and plenty of hot water😀 The plastic shower head is grungy😮 Breakfast was make a waffle or grab some bag pastries. Enjoyed the coffee😀Looks like an older hotel that was once updated. Just lacks the overall high standards we are used to when staying at a BW😳It was good for one night...Will I stay again when traveling through, probably not🤫 less

Not a good place to stay with kids. Rooms were not cleaned very well at all trash behind dresser and nightstand , people smoking in the pool area, you could smell pot throughout the whole hotel. My son went down to get sheets, blanket and two pillows for the sofa couch got one thin blanket and two towels for pillows. Wasn’t serving breakfast because of COVID (stayed at three other hotels while traveling they all served breakfast) no soap, shampoo or coffee pot in room. The outside doors don’t lock so anyone off the street can walk right in. (There were plenty of them too) people were really loud in their rooms less

My family and I have tried to keep to ourselves during COVID, and during our stay there were minimal guests and staff was helpful. We booked on Priceline at a great rate for a room with 2 Queens. With the low occupancy rate, pool was empty and so we enjoyed some private pool time as well. Traveling during a pandemic we are very aware cleaning that gets overlooked. During this particular stay, we did notice that there were snot rockets on the wall around the toilet and beer caps in the corner behind the coffee table. I know these rooms are used by multiple people and some of these individuals are gross, self absorbed individuals that don’t care about hotel property. However, boogers from previous guest are yucky none the less. Price was great, pool was empty and water clean, grab and go breakfast was nice. Past tenets disregard for hotel property paired with cleaning crew overlooking these items, Ehhhhhh..... less

Employees didn’t wear masks. Waiting for 15-20 min for someone to show up at front desk to check me in, tried calling the number provided but no one answered. Room was small, dingy and dark. Bed had no comforter and three pillows that looked way to small for a king bed or really any bed. The three pillows were incredibly uncomfortable. Coffee was in the lobby in the morning but tasted burnt less