Don’t stay here unless you don’t mind that all staff and most guests don’t wear masks
We stayed here for two nights via a Hotwire secret deal; the room was reasonably priced at $50/night. Location is 11/10–just a short drive from downtown Cinci and ample food and shopping within walkin... more
We stayed here for two nights via a Hotwire secret deal; the room was reasonably priced at $50/night. Location is 11/10–just a short drive from downtown Cinci and ample food and shopping within walking distance from the hotel. The pool was in good shape, but busy most every time we walked past it. The hot tub was out of order according to the front desk, but it didn’t have any signage and was still filled. The room was decent, bed was very comfortable (super firm), the water pressure in the shower was so-so, and water got and stayed hot. The real issue was that at no point during our 2 night stay did ANY staff have a mask on—this is multiple people working, disregarding the safety and comfortability of guests, not to mention state law, by not wearing masks. Most guests that I saw in passing in various areas of the hotel did not have masks on either, and staff was obviously not enforcing the issue dispute a myriad of flyers posted throughout the hotel indicating that masks MUST be worn while inside. less
Best Western Mason, General Manager at Best Western Mason Inn, responded to this review
We appreciate your feedback and apologize you did not see staff wearing mask. All staff is required to wear mask if other people are in the vicinity. I do check on the staff throughout the day and do see them wearing the mask each time, we will continue to check that the mask are being worn by our great staff. We do have signs posted for all guest, noting the a mask is required, however we are not to police them or make it mandatory - some people are not able to wear them for own health reasons.
Glad you found the bed to be comfy and got a good nights sleep. Thank you for sharing on Trip Advisor!