Best Western Marina Del Rey

Hello, We are a couple wanted to go to Viña del mar. We made a nonrefundable reservation. When we are on the road because of COVID-19 restrictions, police turned us from the way to go back to home. We called to hotel and told our victimhood that we already made a nonrefundable reservation but because of the restrictions we can not come to there. And we already know that it is a nonrefundable reservation, but because of this unexpected affair, we kindly asked for changing the dates or take our money back. They did not help in any case even if changing the dates. At least they could change our dates, but they did not. In addition, They push us to cancel our reservation in website. we made a lot of phone call and canceling process on website for them, we have nothing in our side. At the end, They just took the money and thats all that they want. Customer satisfaction point is zero! We paid the reservation even if we told our affair because of Covid 19 restrictions. Many hotels are helping in that cases, they are helping if you have some issues caused by Covid 19 restrictions. Think before you make reservation! less

Our first visit to Vina del Mar and even Chili itself ! Due to strong civil unrest in Santiago, we decided Vina del Mar, with its coastal and historical appeal, and proximity to historical Valparaiso made sense.This hotel turned out to be a great choice in location. Being on a main avenue there are a great many public transit options with a large number of bus routes stopping in front of the hotel and the light rail Valparaiso Metro Miramar Station is only a block away. We used the inexpensive, safe feeling, and simple to navigate Metro to travel repeatedly to Valparaiso. Also only a block from this hotel is a grocery store, BCI bank with ATMs, and a great, inexpensive laundry that washes and folds your clothes in the same day if you turn them in just after they open at 10am. Plus the hotel is walking distance to a few museums and the famous “flower clock.” The hotel itself is quite nice, with english speaking, very friendly staff. The hotel restaurant provides a great buffet breakfast and we found both the lunch and dinner offerings reasonably priced and quite tasty. There are also really good nearby restaurants. Our room had excellent housekeeping service and plenty of European style 220 VAC electrical outlets, plus the operable windows allowed for fresh air . We appreciated the entire hotel being nonsmoking, and the two elevators were quick and always functional. If you are headed on a cruise from the port of San Antonio, an hour and a half driving distance away, the hotel can help you arrange for that transportation. Finally, the internet service was free, fast and reliable. We had a really good seven night stay here. P.S. We really enjoyed the gourmet, multicourse New Year’s Eve dinner with live music. less

Enjoyed this hotel over New Years. Staff is very helpful and friendly. Centrally located just a few blocks from the Rose clock with lots of eateries and a few banks and food markets on the blocks behind the hotel. There is also a post office located in the Galleria Salmeh on Valparaiso street. Although our spacious room was on the 2nd floor overlooking the main thoroughfare, it was surprisingly quiet. Very nice breakfast with real bacon for a change and nice fruit variety. Great place to view New Years fireworks as the ocean was just 4-5 blocks away. Close enough access to beach walk. Would definitely stay here again. less

I had already stayed at the Best Western in Paris and wanted to check out what it would be like in Vina DEl Mar. The expirence exceeded expestations. GErat location, large roons, super clean, perfec service. less

Very nice hotel. Rooms were clean and comfortable. Staff was excellent. Breakfast was great with options for everybody. The only complaint would be the parking. Its VERY tight. Do not plan on parking a large vehicle. less