Superb service above and beyond!
14/08/2019 Geelongcatter, Geelong, Australia
An Australian work colleague was hospitalised with a cardiac problem whilst staying at the hotel. The problem occurred when he was away from the hotel and he ended up in emergency at a hospital but wi... more
An Australian work colleague was hospitalised with a cardiac problem whilst staying at the hotel. The problem occurred when he was away from the hotel and he ended up in emergency at a hospital but with all of his valuables, insurance etc back in his room at the hotel. Our colleague does not speak Spanish and the medical staff did not speak English. It was an extremely stressful situation for all concerned especially our work colleague and his family. My wife, who speaks Spanish, called the hotel from here in Australia, to explain what had happened and to see if the hotel could safeguard his luggage. Firstly, the receptionist who answered the phone- Marisa - was fantastic and extremely helpful and promised to let her boss know. Guillermo Zuniga was the manager and there are no words to describe how absolutely wonderful he was, he visited our colleague at the hospital, helped resolve their questions re medical insurance and delivered amongst other things our colleague’s phone charger so that he could converse with us. He then ensured that everything else was safely secured at the hotel. At the time of writing this our colleague has been cleared to return to Australia. Guillermo take a bow, your service and that of your hotel were way above and beyond and we thank you immensely! Who would not want to stay at this hotel 😁😁😁 less