Best Western Manor Hotel & Suites

In these times where we are so restricted the staff here are totally tuned in to provide the sort of service that is needed and are very helpful and friendly. The hotel itself has recently been refurbished and it is a very nice place to visit so if you are coming to Kent to have a look round or you’re here for business it’s great. less

Spotless. Friendly. Professional. I enjoyed a very safe stay here recently with all Covid compliance very apparent and in place. The hotel was spotless and I felt very protected by the measures they have in place. The charming lady on check-in made me feel very welcome and explained how my stay wound work - wear a mask, food pick up point and grab breakfast etc. She went out or my way to meet my dietary needs and all with a warmth and a smile - even behind her mask. I was offered advance check in, contactless payment and QR codes for guest room info. All in all a fantastic stay and just 2 minutes from the motorway. Without doubt I will return. less

Our room was a good size and lovely and clean. Bathroom could do with updating, especially to get rid of shower curtain but nonetheless it was clean. Staff could not have been more helpful and certainly went out of their way to accommodate any requests we had. Bar is in what feels like the reception area so we didn’t enjoy having a drink there. Breakfast was very good with a wide choice of hot and cold foods. We’d certainly stay here again and we’ll done to all staff for making our stay a very pleasant one. less

Stayed here last year and then they did not have a restaurant to eat in the evening but they have now redesigned the reception area and now includes a bar. Despite the double doors leading in the reception area needs more heating as it was always very cool and did morph entice me to sit and enjoy the £5.50 pint of beer (expensive). The food was great in the restaurant and served in a good hot reasonable time. Rooms nice but my radiator was not putting out hardly any heat but reception did provide a fan heater. Stayed also for breakfast which again was good and a good choice. Despite the negatives I will stay again when in the area on business. less

I went in for a meeting, went through the double doors, a man checking into the hotel on right, i went to the nearest person to ask where to go. three other members of staff behind the bar, one of which decides to shout at me to use the antibacterial lotion, whilst I was still talking to the initial person. i say yes but where is it, 3 people! show me to where a tiny dispenser is, that looks like an air freshener, a 4th person (who is behind reception already dealing with the man checking in) also shouts out ‘its for coronavirus!’ - like i’m stupid... i know what they are doing and why. her comment was totally unnecessary especially as she interrupted dealing with her customer to shout this at me. when i used it i got told I could now stay and pay to have a drink in their reception area, ohhh goodie after being made to feel this way of course i do.... after using the antibac I really want to touch money in my purse and listen to you shout at other people across the reception area, it’s ok! my ‘issue’ is: have clear signage up so guests entering know it’s there, don’t act ‘accusatory’ in dealing with guests and one person at a time ... 3 people is over zealous, the initial member of staff could have easily dealt with the whole situation without other members of staff butting in. the woman standing at the end of the bar who I initially spoke to, would have been better placed at the other end near the entrance door to politely with a smile and good tone (not like the others that shouted at me) to let incoming guests know the air freshener looking machine (which you can’t see when someone is checking in) is actually an antibac dispenser if they’d like to use. Finally ‘tone’ you can say lots of things in a strong and assertive manner, it’s not by shouting, i know the hotel will say they weren’t, but if it’s louder than what a person would use in a normal person to person conversation in my opinion it’s shouting. needless to say I didn’t want to pay and have a drink in the reception area! and I cancelled my meeting. I’ll ensure I don’t come back, which I’m sure you’ll be pleased with. for info: I had antibac that I had used in my car and would have used yours on entry without being asked to the hotel IF i had been made aware by a note that i could see on the trellis as you walk in that it was there! less