Best Western Manor Hotel & Suites

Our room was a good size and lovely and clean. Bathroom could do with updating, especially to get rid of shower curtain but nonetheless it was clean. Staff could not have been more helpful and certainly went out of their way to accommodate any requests we had. Bar is in what feels like the reception area so we didn’t enjoy having a drink there. Breakfast was very good with a wide choice of hot and cold foods. We’d certainly stay here again and we’ll done to all staff for making our stay a very pleasant one. less

Stayed here last year and then they did not have a restaurant to eat in the evening but they have now redesigned the reception area and now includes a bar. Despite the double doors leading in the reception area needs more heating as it was always very cool and did morph entice me to sit and enjoy the £5.50 pint of beer (expensive). The food was great in the restaurant and served in a good hot reasonable time. Rooms nice but my radiator was not putting out hardly any heat but reception did provide a fan heater. Stayed also for breakfast which again was good and a good choice. Despite the negatives I will stay again when in the area on business. less

I went in for a meeting, went through the double doors, a man checking into the hotel on right, i went to the nearest person to ask where to go. three other members of staff behind the bar, one of which decides to shout at me to use the antibacterial lotion, whilst I was still talking to the initial person. i say yes but where is it, 3 people! show me to where a tiny dispenser is, that looks like an air freshener, a 4th person (who is behind reception already dealing with the man checking in) also shouts out ‘its for coronavirus!’ - like i’m stupid... i know what they are doing and why. her comment was totally unnecessary especially as she interrupted dealing with her customer to shout this at me. when i used it i got told I could now stay and pay to have a drink in their reception area, ohhh goodie after being made to feel this way of course i do.... after using the antibac I really want to touch money in my purse and listen to you shout at other people across the reception area, it’s ok! my ‘issue’ is: have clear signage up so guests entering know it’s there, don’t act ‘accusatory’ in dealing with guests and one person at a time ... 3 people is over zealous, the initial member of staff could have easily dealt with the whole situation without other members of staff butting in. the woman standing at the end of the bar who I initially spoke to, would have been better placed at the other end near the entrance door to politely with a smile and good tone (not like the others that shouted at me) to let incoming guests know the air freshener looking machine (which you can’t see when someone is checking in) is actually an antibac dispenser if they’d like to use. Finally ‘tone’ you can say lots of things in a strong and assertive manner, it’s not by shouting, i know the hotel will say they weren’t, but if it’s louder than what a person would use in a normal person to person conversation in my opinion it’s shouting. needless to say I didn’t want to pay and have a drink in the reception area! and I cancelled my meeting. I’ll ensure I don’t come back, which I’m sure you’ll be pleased with. for info: I had antibac that I had used in my car and would have used yours on entry without being asked to the hotel IF i had been made aware by a note that i could see on the trellis as you walk in that it was there! less

We were staying at the hotel to attend a funeral & the staff made our stay a little bit easier due to their kindness & lovely gestures. The hotel itself was amazing, was very tempted to stay another night less

All the staff at this hotel are brilliant, but the management and staff went above and beyond to ensure that the conference I had staying at this hotel were comfortable, looked after and happy. We were always greeted with a smile, were checked to make sure all arrangements were ok and kept on top of the activities my group would be taking part in to ensure they had adequate staff on. I was very impressed with the level of professionalism at this hotel and will be using them again. The front of house has just undergone a complete remodel, which makes the hotel more open and inviting. less