Friendliness of staff earn it an extra star.
24/07/2016 Bigmanbob, United Kingdom
In terms of structure, facilities and location I would normally have given 3 stars. Yes it's very close to the motorway, but Gravesend itself is a car ride away. If you don't want to have your evening... more
In terms of structure, facilities and location I would normally have given 3 stars. Yes it's very close to the motorway, but Gravesend itself is a car ride away. If you don't want to have your evening meal at the hotel, then it's a car journey, (we were 'warned' off the local pub, and the reviews here on Tripadvisor would indicate correctly), so if you all want to drink it's about a £16 return trip taxi ride. My room was ok, but hot and uncomfortable at night in the recent warm weather, as there's no air-conditioning. Opening the window was an option, but directly outside my room were the air-conditioning units for somewhere downstairs, and you can also be disturbed by the traffic noise from the nearby motorway. However, breakfast was very good and the staff excellent and helpful. The night staff were very good at opening the bar and serving us drinks when we returned at about 11:30 after a very long and hard day at work. I'd stay again on a short trip, but would not fancy being there for more than a few nights due to the location, and especially if it was during a hot spell. less
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, we strive to make our guest's time with us as memorable as possible. Regarding the heating, if you had mentioned to a member of staff during your stay that your room was too hot we would have been more than happy to provide a fan for your room. I will pass your kind comments on to all departments. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.