Seen much better days
10/01/2016 Les T, Scottish Borders, United Kingdom
I stayed here for two nights on business. The reviews that I checked first did not seem too bad. I must say that I did receive a warm welcome on arrival on a Sunday evening and was able to order a san... more
I stayed here for two nights on business. The reviews that I checked first did not seem too bad. I must say that I did receive a warm welcome on arrival on a Sunday evening and was able to order a sandwich from room service which came quite promptly and was acceptable.
The hotel though is looking quite tired and my room was the same. I was given a room at the side of the hotel and though was near a busy road was quiet. The furniture and fittings were just as tired as the rest of the hotel. The bedding was clean on inspection but I think the pillows could do with replacement. The bathroom was very small with soap and shampoo in separate pump action bottles standing on the side. Though a minor point it is not very nice handling these bottles used by many guests and with labels that have clearly been in the shower and turning soggy. I am not at all sure how clean the carpets were. This hotel attracts lots of workmen, I saw a few in dirty overalls and boots. I understand that these men are working and that they do get dirty, but to then walk into hotel rooms with their dirty clothing on, as I saw, makes me wonder.
Breakfast on the Monday was ok. There was a lack of fresh fruit, only tinned on offer. My breakfast was cooked to order and was nice. The next day was different. The hotel by now was much busier and it felt more like a glorified canteen. Self service, no fresh fruit and tinned tomatoes on offer, I have not seen these in hotels for years.
On the plus side, location is good, just off the main A2, good car parking and free wifi. If you are in the car park though be careful, there were lots of vans there straddling parking bays.
I have marked this hotel as being average, it is at the lower end of that but not bad enough to be poor in my view. Most staff were friendly and helpful. less
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review
Thank you for taking the time to write your review, I am glad that overall you enjoyed your stay but understand that there was a few issues which I would like to address. The hotel has an on going refurbishment plan which includes the bedrooms which we still have a few to complete. I have checked the Soap and Shampoo bottles and the labels are part of the packaging and will not come off or get soggy when wet. As mentioned in our Breakfast Menu we do offer Fresh Fruit and our Breakfast Team would have been happy to help you with any requests. I do hope that any issues you had will not deter you from using us again and look forward to welcoming you in the future.