I wouldn't stay here again
We stayed here the 1st weekend in Dec. 2019. When we walked into to hotel to check in the smell of mold/mildew hit me like a mack truck. If my husband hadn't already paid for the night I would have ju... more
We stayed here the 1st weekend in Dec. 2019. When we walked into to hotel to check in the smell of mold/mildew hit me like a mack truck. If my husband hadn't already paid for the night I would have just turned around & stayed at the hotel next door. We got our room key & thank god our room was on the other end away from the lobby/breakfast/pool. Our room while it had a slight funky smell it was nowhere near as bad as what hit me when we walked in. We really didn't stay here long, we dropped our stuff in the room & went out & about. When we returned after 10PM the smell in the lobby wasn't near as strong but still there. As other posters have said they desperately need to vacuum the stairs. There was no elevator that I saw anywhere. There is a pool right by the lobby but we didn't use it or even go in the room that houses the pool. I suspect there is a ventilation issue or some other issue with the pool causing the horrid stench. They had eggs, sausage, waffles, bananas & such for breakfast. In the morning there was still a slight moldy/mildew odor you could smell in the breakfast room. I would suspect that is why no one was eating breakfast, it looked like a pretty average hotel breakfast. The room itself was pretty average & bug free :) maybe a bit worn but fairly clean & unlike stairs it was vacuumed. If whatever is causing the smell was taken care of I would stay here again but if all stays as it is now I would not. less
AliciaStahl, General Manager at Best Western Manhattan Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at (785) 537-8300.