PLEASE CHECK YOUR SHEETS!!!
09/10/2017 Sharon O, Dodge City, KS
My husband and I stayed at the Best Western in Manhattan, KS in May of 2017. We had a block of rooms reserved for my son's wedding. At that time the service was very good, no issues to speak of exce... more
My husband and I stayed at the Best Western in Manhattan, KS in May of 2017. We had a block of rooms reserved for my son's wedding. At that time the service was very good, no issues to speak of except the parking space is limited. We reserved a room for October 7th, 2007 for a family reunion on the 8th. Our room had a jetted tub which was not cleaned properly, black mold came out of the jets and the carpet smelled of mold and was ragged. When we climbed into bed at 12:30 am the sheets felt sandy, upon pulling back the sheets it was literally covered in dead skin cells, not just flakes, but CHUNKS!!! The night desk clerk did come and inspect our bed and did bring in clean sheets and bedding and changed them herself. They only gave us a $20 dollar credit on our room for these issues, I figured it would at least be free or give us free night another stay! Breakfast the next morning was lacking due to the fact they were only putting out the minimal amount of food at one time. When you have a family of 6 eating, it was not enough! Did not report about the noise level, but it was loud enough! This hotel has gone down hill very fast! less
BestWesternHotels, Corporate at Best Western Manhattan Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts