Best Western Magnolia Inn and Suites

We were looking for a less expensive way to visit Charleston. We found this Best Western and were happy with the price. The staff was truly amazing. I have never had more friendly interactions - on the phone, at the front desk, or getting breakfast. Rooms were comfortable and clean but the staff really stood out! less

Very disappointed! Room did not get cleaned every day if spending more than 1 day. I was told it is because of Covid. Garbage did not get picked up and no fresh towels every day either. No water bottle in room and no machine in hall way available to buy water bottles. Breakfast needed a lot of improvement with hardly any choices. Waited 35 minutes before someone appeared to serve breakfast. Some people tired of waiting, went behind the counter and served themselves. Front desk clerk did not have the password for use of the computer in the computer room. No info or flyers regarding Historic Charleston were available at the front desk for sightseeing purpose. My rating to this hotel is less than average. Room was clean when we checked in and clerks at the front desk were very welcoming and exceptionally helpful. Those were the only pluses that I can think off. I would definitely not recommend this hotel. less

We stayed in this location for 1 night instead of staying in Charleston. The room was clean, the bathroom was free from mildew or mold and the water had great pressure. The buffet breakfast was available on the weekends as of July 2021 and featured waffles, fruit, cereal, eggs etc. I would recommend this location. The front desk staff was also very nice. less

Wifi did not work, room smelled like smoke, air conditioner loud and leaked water into carpet. Definitely not worth the money we paid. Will try something else next time. Breakfast good and staff very friendly. less

The property website looks good as well the physical outside of the building, but that’s as far as it goes. Front desk wasn’t very welcoming. I had to switch rooms because the first one was dirty and smelled like marijuana. The front seat guy acted as though it wasn’t that big of a deal. I tried to notify management and she acted as though she was doing me a favor to listen to me. Very dismissive attitude. The breakfast is just a brown paper bag at the front desk. More like a breakfast snack than a breakfast. Even after checking out early, they kept the money for additional day. Most importantly, don’t forget to read the fine print. They will ask you for an additional $100 cash deposit when you check in. less