Best Western Macomb Inn

Front desk staff is always fabulous at this hotel. They are very helpful. My husband and I were in a King bed room. The room was clean and everything worked well. The internet connection was very good. We stay at this hotel every time we visit our son who is attending WIU. Overall this is a nice hotel for a short stay. less

Best Westerns are a hit-or-miss. Some are below standards. This one is above standards. The check-in was very Covid safe. It was important to the owners. I stayed at 4 previous hotels during this trip that I could not say the same. The room was clean, covid checked, and updated. Nice stay. The breakfast was hot, with good safety measures. I am very careful, and felt safe about the procedures. To my followers: Very safe place to stay. Good breakfast, and look for a coupon code on the internet. less

Room was clean, tv was nice and had a lot of channels to choose from.. Despite covid-19, the hotel provided a breakfast bag with daily choices. Room was also quieter than most I have used. You can always hear alot of noise from other rooms, hallways, outside - not bad at all on this front at this hotel - very good noise control. A little pricy, but much better option than the alternatives in a small rural community. less

I thought the stay was great. I didn’t much like the breakfast selection, but it would have been a lot better if it wasn’t for COVID-19. We used the pool with my 3 young kids and no one complained about all of the screaming and playing and jumping and splashing. They got us everything we needed. less

Our stay at this hotel was one of the most awful experiences we have ever had! The only nice part about our stay was front desk attendant by the name of Lindsey. To start off with our floor was dirty, the tv didn't work, the air didn't work properly, the refrigerator didn't work, the toilet clogged, and our closet door fell off. All of these problems were addressed with the hotels manager who lives out of town and all we got for an answer was "Well I'll be at the hotel next week so all you can have is my email!" They didn't even care to address the problem immediately, at all, or offer any kind of compensation! Very poor customer service and I recommend that you choose somewhere else to stay! less