Best Western Lancaster Morecambe Lothersdale Hotel

Only stayed for one night. Couldn't park outside hotel to book in so went in the car park at the rear. But without a pass card you have to walk back round. Unfortunately we were told the car park was full as we arrived late. So we moved to a car park opposite the hotel which was actually cheaper £8 for 24 hours and more room for larger vehicles. The hotel car park is £10 a night but only fits 16 cars. This is not a negative is just so you know. We paid for a supreme room with amazing stunning views of Morecambe Bay. The bay window was massive. We just sat drinking wine and didn't want to leave it was so amazing. The hotel bar and restaurant is also beautiful and modern. Staff were friendly and polite. The room was clean and bathroom was very stylish. The room has loads of space and comes with fan, iron + board, hairdryer and usual tea coffee and biscuits. We can't wait to come back and next time will stay longer. Thank you. less

Hot water was only tepid in the shower There was no plug for bathroom sink. There were dirty tissues behind bedside cabinet, uncovered when moving cabinet to use plug socket. Friendly bar staff though. less

Decent location and check in lady was lovely. Room basic but clean only thing - no hot water. Reported the problem and was told they had an issue and as lots of guests were using the hot water to give it half an hour. After half an hour still no hot water - apparently a coach party had turned up - give it another half an hour. Guess what - no hot water. Reported again - the plumber had turned up it would be fixed. Had to go out without having a shower. Next morning - having been assured it was fixed - no hot water. Reported again - it will be sorted in 5 minutes. Hmmm no - tried calling reception - no answer. Looking on Trip Advisor what a surprise someone the previous day had reported the problem with no solution. What really annoyed me is that on check out I said the water wasn't fixed - the manager looked shocked as she had been 'speaking to the plumber'. When I mentioned the Trip Advisor review it became apparent they had been lying to us. Absolutely appalling behaviour - they knew there was a problem and kept trying to string us along. If you can't provide a decent shower - the room should not be let out. less

I stayed in room 120 on 23 June 2022 and from the outset didn't expect much. Even with such low expectation threshold, this establishment failed dismillay. There was no hot water from the time I checked-in. Reception was informed immediately and I was told that the hotel was experiencing "a problem with hot water supply...but it would be repaired before late afternoon". Needless to say, it never got restored. I complained to reception (when I checked out), that all I expected was a bed and hot water to wash. The response from reception was very apathetic and dismissive. This establishment is nothing more than a lower-end hostel (definitely can't be classed a hotel)...so do not stay here. Many other suitable hotels nearby, to select. less

Sadly we had to arrange a wake and chose here, the buffet was good and we were treated ok by the bar staff. However, my son had been in and paid the bill the day before to try and take some of the pressure off me, but unfortunately they still chose to charge my debit card, not once but twice for 2 different amounts, totalling £853. I am leaving this review 4 days into trying to get my money back from them, as yet to no avail. less