Best Western Lancaster Morecambe Lothersdale Hotel

Hotel is in good location. The breakfast is good - good coffee, nice bread for toast. Sadly, the room wasn't great. First room I was given was a very small double around the back of the building (really a single with a 3/4 bed in), décor dingy, tiny bathroom, toilet seat had no lid. Worse thing though was the smell - musty, stale, BO type smell. Tolerated it for one night, helpful staff found me an alternative for the remainder of my stay. Alternative room much better, brighter and fresher. One question for these hotels (I travel a lot for work) do you also put those on government rates in the least salubrious rooms? less

On arrival i was met by a lovely friendly lady on reception, booked a room with a Seaview and I got a view through a blown window, couldn't sit and look at the view. Room extremely tired, lumpy bed, cups on the tray has obviously not seen soap and water for a while as they where sticky and reeked of coffee. A grotty spare yellow blanket screwed up on a shelf out of the plastic storage bag that was just left hanging from the shelf. I wasn't informed about the free parking so ended up messing about later that night after I came back ringing to book it in the car park across the road. No WiFi for the majority of my stay....I went to reception and mentioned not being told about the parking and the WiFi not working but didn't even get an apology from the guy in a suit behind the desk who obviously doesn't like talking. The information card in the room says bottled water is available from reception, I went down early evening and had to ring the bell for attention and the bar man came down to answer it so obviously nobody on reception..he told me I had to go up to the bar for the water..not very friendly either. The card says 1 litre and 500ml bottles available..... infact they only have 330ml bottles available at a price of £1.60... The bathroom has obviously been updated and was nice but the bedroom let it down..the carpets need a good hoover and definitely a shampoo as my feet where filthy after walking around on it..bedroom door needs a good scrub and tidying up. The bathroom really needs a handrail over the bathroom as I struggled with getting in and out of the shower due to a bad back....I feel it's a big safety problem... Rather concerning is the lack of fire exit signs, the card on the back of the door is useless and directs me down the corridor yet I open my door and there is a door directly opposite with a fire exit sign on....??? if there was a fire people can get panicked and disoriented especially as there are no exit signs above doors or arrows pointing the way out just a sign on a door but nothing pointing anyone to it... I wouldn't stay again because of all of the above and the over priced cost. less

I travel frequently and around the world for business and Lea sure purposes. This is quite possibly the worst hotel I’ve ever stayed in. They would have received a bad review for the rude staff, the noise in the room, the outdated decor and the musty smell everywhere in the hotel. However, that was all completely overshadowed when I returned to my room on the second day, to find actual human poo smeared all over the floor, bed and walls, a used condom on the bedroom floor a staff members name badge on the bedside table and a dirty tampon in the bath. When I went down to reception to complain, the rude staff laughed in my face and tried to say that myself or my business associate must have been responsible. They said it would have been impossible for staff to do this in my room. I said I needed to move to another hotel immediately. They refused to provide a refund. less

We stopped here on the way up to Scotland. Very accommodating hotel. Staff were very experienced, from Margeret on the front desk. To the house keepers, waitress's/waiter. Food was excellent and well presented. One draw back, they have a wheelchair accessible room, but unfortunately not a wet room. So if you are like me that needs a wet room. This hotel is not for you. They are having a refurb next year. So hopefully they should have some. As l would love to go back to this hotel less

My mum stayed here for 4 nights. On arrival she was told no WiFi available on her floor and the lift was juddery and in need of a good service! 😳She has limited mobility and was forced to climb down 3 flights of stairs to get a WiFi signal! Out of 6 plug sockets in her room, only 1 worked! Totally unacceptable for an elderly lady who suffers with anxiety disorder. Do not book unless you fancy a stay in the house of horrors! 😡 less