Best Western Lancaster Morecambe Lothersdale Hotel

Turned up on the day to request 2 double rooms and was told they only had executive rooms available at a higher tariff. We accepted the rooms without viewing them first and when we arrived at the rooms we were surprised to find that the rooms were not actually executive. They was a basic double bed not a kingsize, one easy chair no toiletries and a very inadequate fan for use on what was the hottest days on record. We had no view and a very small window. When I asked the staff what was executive about the room they shrugged and said it is a bit bigger, I have stayed in larger B&B rooms and would not stay here again. There was a mix up with the parking space we paid for and in general the place was quite chaotic in the way it was managed. No informatiion in rooms about how to contact reception and we were kept up till 330 am one of the nights as the room next door was having a party and i didnt know how to contact reception to complain. less

This hotel is located directly across the road from the sea. There are amazing rooms from the restaurant across to the beach. There is minimal parking on the back of the hotel .... perhaps 10/11 spaces, with the alternative of parking in the public car park opposite which is free after 6.00pm. Our "Executive" room was simply a small double room on the back of the hotel, overlooking the car park, and a skip. The size of the room was adequate, the bed comfortable, but the bathroom was so tiny that you had to step out of the way before you could even close the door. Similarly a towel rail in the bathroom was placed so close to the entrance to the shower, that it was difficult t o get in. We visited in the middle of a heat wave admittedly, but the room did not benefit from any outside breeze, and there was no air conditioning. A fan had been provided but was insufficient to keep the room cool. It was so bad, that we decided to either leave one day early, or to purchase another fan to use. Breakfast was very expensive in comparison with nearby eateries, and for the premium charge was very very average. You had to make your selection from the breakfast menu and hand in to reception before 9.00pm the previous evening, rather than being able to choose what you fancied the next morning. "Chef" couldnt seem to understand that if in a heatwave, you put little pats of butter on hot toast, they will lie there ready to explode over the poor soul who tries to open them to spread on their bread; showering them with liquid butter. We had to ask for cold butter after we mopped it all up, and so did at least one other table during our sitting. I was disappointed that Covid is being used as an excuse by the hotel not to refresh the rooms during the day. We were still left with wet towels, and even the coffee and biscuits were not replaced. Positives were the reception staff who were incredibly friendly and helpful, the light dinner we ordered to eat in our room, the convenient location and the view. Very nice. Overall, we might use the hotel again if the rate was right, but we would be more careful about choosing our room type, we would take a decent fan with us, and we wouldn't pay for the breakfast. less

Awful! We came because we have stayed in Best Westerns many times and this hotel is by far the worse! If you can avoid this hotel. The rooms are quite small and this is no air conditioning at all in fact because our rooms window goes to an inside roof space there is no air at getting into the room was it was boiling! Plus the heating was on in the corridor!! I suspect even in mild weather this room would be boiling! To add to that the tv didn’t work correctly we started watching BBC iPlayer and it cut out! The bottom sheet is not the correct size, and there is black mold in the shower and one of lights by the bed didn’t work! And finally they charge £12.95 each for breakfast!! less

When we phone to enquire about stopping here, & ask for a low floor room as I’m partially signed, they said no problem, we arrived & checked in & was told that we were in 505 which is on the same floor as the Reception we thought great , we went to the room it was nice we got settled in & went to the restaurant for our evening meal which was great , later on went back to the room, & we then heard a lot of chairs being moved a crossed the floor of the bar above we left it for a while & then went to the reception to asked when it will stop & was told it should finish about 10-10.30, which it didn’t, we went back again & was basically go told you asked for a low floor room, & nothing they could do, we did speak to someone the next morning & she did apologise & said they not normally use those room when the is a party / Function, we explain why we asked for a low room, & she was quite helpful & suggested next time we book ask for a room on a higher floor but near the lifts, which we definitely do & would go back, the staff are helpful & friendly, less

Nice hotel lovley position. Reception staff leave a lot too be desired. Payed indvance got email too confirming it but still insisted we had not paid had too pay again or no stay. Went to bank got statement to prove it. Met manager/owner no apology at all but plenty of rude remarks said come back later. Later back again met Paul he admitted it was there mistake first person too apologise would get our money back but it could take up too a week.we did nothing wrong and were treated appalling the manager needs some lessons in good manners. To top it off had a problem with the loo in middle of night constant water running. Rang night porter couldn't fix it ended leaving at 4am had enough. Two OAPs. Still waiting for a call back from hotel. Won't hold my breath... less