Best Western Lancaster Morecambe Lothersdale Hotel

We arrived on Tuesday September 15th (around 3:15pm) and check-in was straightforward, friendly staff etc. The lift was out of order and we were in room 121 so it wasn't a massive problem but might have been for anyone elderly or with small children but that's by the by. We went up one flight of stairs and came out at The Aspect level so technically ground floor as Reception is underneath the building. There were no signs stating which rooms were where, just another flight of stairs so up we went... once at the top a sign said through the door and to the right for room 121... nope, completely wrong! So we doubled back only to find another sign on the wall saying 121 was off to the left... it didn't say how far it was though, the place is like a rabbit warren, no logic to the room numbers or anything, very uneven floors with no warnings which may be a problem for someone a little unsteady or indeed a lady in heels! Also, the carpet was wrinkled up in some places so again, a serious trip hazard! Add to the mix a discarded disposable glove and it wasn't a great first impression! Where do I begin on the room... well, to say we paid £95.00 for it we were shocked at the state and size of it! Bed - black mark/stain on duvet cover, bottom sheet didn't fit as it stopped where the pillows began so exposing the mattress protector, one very flat pillow each and no extras in the room should we have required them. I ended up rolling up towels and my jacket to put underneath! Skirting boards - extremely dusty Dressing Table - this was tiny to say the least and had the kettle on there as well so a definite safety issue which needs addressing before someone is scalded! Bathroom - dust and hair on toilet, both on the lid and porcelain, shower screen water-stained, no toiletries and water marked shelving. View - hmmm, if bins, other peoples dilapidated sheds and grimy back yards are your thing then you are in for a treat with 121! I appreciate not everyone can have a sea view and that you don't book a room purely for the view from the window but please, this is beyond horrendous for the price! On our way out for the evening we went to Reception to query the missing toiletries but no-one was there and, as we had a table booked elsewhere, we couldn't wait for someone to decide they wanted to answer the bell we rang... twice. On our way back into the hotel (before 10pm) we again approached Reception, same story as before... does that bell even work?? Once in the room I rang down and the call was answered immediately by a young lady who advised she had no idea if toiletries should be provided or not "due to Covid" so I pointed out that as everyone is banging on about handwashing etc then surely there should at least be a bar of soap! She eventually rang me back and asked if I could meet her half way on the corridor with a supply of toiletries as yes, they should have been in the room, but her pass wouldn't let her through the fire door... really?? Should this also be addressed?? Breakfast - if this wasn't so pathetic it would be laughable... £12.95 for one vegetarian sausage, half an average sized tomato, a tablespoon of beans and one egg (scrambled)... we were not offered toast or condiments of any description and the filter coffee was very weak to obviously not enough had been put in the pot. I recommend either larger portions are provided or smaller plates are used as everything just looked lacking and definitely not value for money by any stretch of the imagination! Oh and my husbands plate had a massive chip in it so again, not great! We checked out of the hotel at around 9:40am... the discarded disposable glove was still on the floor, in the same place when we left so it had definitely been on the corridor for over 18 hours to our knowledge - how many staff members must have walked past it in this time?? less

If you like cold toast, screeching lift noises and lack of fire safety this is definitely the hotel for you. If you would like to be called darling, told where to sit and constantly have a waitress saying "not a problem" every time someone speaks get yourself booked in here. If however you would like to be treated as a paying customer in a 3 star hotel should be treated then go elsewhere. Don't bother with afternoon tea. A couple of minute sandwiches with poor quality fillings and a pile of cheap cakes is not good value. Have a waiter huffing and puffing around as though everything is too much trouble doesn't help. Turn up for the £12.95 breakfast and be told the table you would like is booked but it isn't possible for you to book. Get cold toast, have to constantly ask for things you need. Ask for your room to be supplied with toilet paper as the preused roll in there has about 6 sheets on it. You will have to wait until housekeeping come back on at 6PM. This is at about 4PM.! As to safety - the lift screeched and whined. Try not to get a room near it as you will constantly be woken. Using it is a scary experience in between the noise and the fact you may or may not arrive at your chosen floor. The hotel is a maze of corridors. There are no signs to stairs or fire exits so should there be an emergency you would have no idea of how to safely leave the building. I specifically asked about parking. Was told it was free for blue badge holders. On arrival was told it was only free in the public park across the road not in the hotel car park. Pillows were stained. Room was generally clean but dusty and with dirty skirting boards. Soap supplied appeared to have been used and rewrapped. Altogether not a good experience. less

We got a room with a sea view as you should really see the beautiful bay when you stay at Morecambe. Not a modern hotel so lots of creaking floors but clean and well set up for Covid measures. Staff friendly. We didn't eat at the bistro (apart from a decent cooked breakfast) but we did have a few drinks on the bistro balcony which overlooks the bay. Situated about ten minutes walk from the busy part of the town (although it wasn't ever that busy) with a lovely stretch of beach across the road where you can see many different kinds of waders,if you're interested in bird watching. Limited parking at the back of the hotel (£3.50 a night) but we managed to find free on street parking. Morecambe doesn't have a lot of night life - nearly all pubs shut at 10pm in August (!!!) - but it's a lovely wide bay with views of the Lakeland fells. Only criticism was the noise that the lift made - like an animal in distress - which wasn't the most relaxing sound late at night and early in the morning. But hopefully it will be fixed soon... less

We stayed in one of the nearly refurbished executive rooms and have to say I would not stay again. The hotel was like a maze to get round. Fire doors needed a card to get through and we felt very unsettled. If there had been a fire alarm we would have quite easily lost our bearings due to lack of signs and due to the locality of the stairs we felt older people would have struggled. The room wasn’t finished off satisfactorily, silicone up tiles, tape still on fixtures, other rooms along the corridor had yet to be finished. For the price we paid we expected far better. less

Just returned from a 2night mini break and fantastic warm welcome, all the team very pleasant and helpful, we got the brand new rooms just recently finished and they were great! The hotel has character from its history mixed with current and up-to date fixtures and fittings and the bed was amazing! Little touches of usb charger sockets next to bed are a very pleasant much needed in any hotel room! Ditch the extension cables you need in most hotels, Location is perfect too, just enough out of town and away from the noise but just close enough for a lovely stroll along the front in any direction you choose. The scenery is stunning and very pleasant sat out in morning with our take away breakfast bags. The bar and bistro Aspect (attached) is fantastic too, great atmosphere and food to die for and very well priced! Great choice of select meals and you can’t go wrong with anything off the menu! Perfection! Overall a great hotel , great team, great bed, great food, great location! Ps. Don’t worry about parking (other reviews) as you can use the short stay over the road that is free from 6pm till 10am or you can pay by the hour for £1.20. I paid £13 for 2 full days parking so while the hotel is getting its new car park ready just use over the road! less