Best Western Lancaster Morecambe Lothersdale Hotel

Tried to book by phone before driving 2 hours, no one answered the phone but from experience you get a better price booking direct Not this time ! £20 dearer but we've stopped at BW before and we know what we are getting. £125 v £70 room. Oh dear. Dust in fact someone had written in it 😂😂 . Sheets too small for bed. Room too hot. Room nothing special. This morning a man walked past our window at 10am. We slept with curtains open because it was hot. Tried to make a coffee, water or kettle was so. Wrank didn't drink it. Breakfast was something else, everywhere else we've stayed it's been a help yourself buffet. Not here we were sat in a cramped restaurant and breakfast order taken. No one told us how things worked. So we had a cooked breakfast before cereal, juice etc. Fresh fruit was widened old, ingredients were cheap. Toast you did your self but they only bought out a few rounds of bread at a time...one table up and it's gone. Lad taking orders although polite hadn't got a clue. Scottish lady on reception was very polite. Happy hour 3-7 ok. Back if hotel was so awful we asked for a sea view. Definitely not the standard we used else where. Would we recommend no. Area very run down, nothing to do at all. less

Reception staff are so welcoming, evening dinner and service was lovely, the room was very comfortable and clean, then to top it off with the best hotel breakfast I've ever had with views of the bay - Absolute Perfection! less

For a start, no parking space available, next asked for a £50 cash deposit checked in at 11pm and had no plans on partying or drinking alcohol, this is after they had next taken money out of my bank account for the room, did not state any where that this would happen. Then asked for a receipt as handed 50 cash over for a basic room security deposit and staff member got very agitated and anxious and not willing to give me a receipt eventually he reluctantly gave me one. This man had very poor customer service skills. Any where that takes your cash must issue a receipt cloakrooms, stores, car parks any where. Once into the room old booking cards with peoples personal details left in drawers, very dusty with a modern carpet (trying to take the emphasis away from the dirt). Two single beds look nicely made up until you sit down and the noise is unbearable I actually have to put ear plugs in to sleep. Please avoid this mutton dressed as lamb hotel at all costs. I always give the benefit of the doubt but this is just unbelievable. less

thanks to lothersdale for saving our holiday perfect from when we booked in to the time we went home thanks to all the staff and i mean everyone food rooms and service 10 out of 10 view from where we had breakfast was great less

The room was comfortable.The bed was very comfortable. The room area was adequate for our needs,we did not feel crowded. The bathroom was small,but very clean.The restaurant/bar area overlooked the bay. Plenty of seating ,whether you were wanting a drink or a meal. Th He parking out the back is challenging but doable.. less