Best Western Lancaster Morecambe Lothersdale Hotel

Had to stay here for a few nights while my house was getting done up. I booked through a booking site and when i arrived i was told there was no reservation and no payment, as i had already paid for the room i showed my confirmation etc. And Margaret who was on reception went out of her way to get it sorted quickly. Incredible customer service and she really reassured me. Turns out there was a problem with the site i booked with but was quickly rectified and was made to feel very welcome. The room i had was perfect for me, nice and cosy. Would definitely recommend. less

Totally delcious takeaway tonight. Food was fresh and tasty. Some of the best food we have had. Really nice chap on the phone. Even though it was a takeaway it was still fresh. Puddings were gorgeous too.. less

stayed in what was called a superior room. are you having a laugh only good thing about the room was the view.outside the door was a lift I have never heared a noise like it. it was like a train pulling into a station every ten minutes it was the talk of the hotel. I complained to the reception but got fobbed off .i wasn't impressed with the reception staff anyway seemed a bit dithery. the only good thing was the breakfast and the breakfast staff very attentive and polite. stayed in a number of best western hotels before but this was not up to there usual standard less

Comfortable room. Big bed. Nice big bay window. No bath mat in shower so was very slippy. Had a meal in restaurant good food and comfortable atmosphere. Efficiant staff trying to work the new covid rules. less

Where do i start payed for an executive DOUBLE room ended up in a twin room that was no where near executive in any way just a standard room which i could of payed less for if i had known. Parking not stated on the website stayed a night and they had the cheek to charge £3.50 for sat and sun wasnt even there 24 hours. Nothing on website that says you have to pay for parking. Just says parking avaliable which is one of the reasons i booked this place. I got married in a best western hotel so was expecting it to be half decent. Its an old building like a maze. Lift sounds like its going to conk out ohhh and the shower this morning was freezing. Also paper thin walls somebody was snoring like a lumberjack all night. Would not go back. Terrible grubby hotel. less