Two years ago we were in Morecambe and had a meal at the Lothersdale which was great, so we went back this time around, what a mistake.
We popped in to book a table for 2 at 7pm on Saturday Evening, the receptionist said they were busy at 7pm could we make it 6.45pm or 7.15pm, we opted for 6.45.
We arrived on time and chatting at the bottom of the stairs were the Manager and the Head Waitress, we passed them without a word of greeting from them.
We entered the Restaurant and met by a young waitress, she had no idea what she was doing, she found the booking and told another waitress, they are marked for table 7 but someone is already at that table, she then said you will have to sit at this table, this was actually a table in the bar area.
Our reply was no we have pre booked and that table is not acceptable, at this point the head waitress appeared and told them to split a 4 table into 2 two's giving us a window table.
Menu's were brought, we were quite disappointed at the poor number of meals that were available at each course, not even a soup on the starters.
I chose Cheese Souffle which was actually very nice and my partner had Prawn Cocktail (nothing much to go wrong there), they appeared with some butter and bread at the point where we had almost finished our starters.
We both chose Steak for main, I had Sirloin and my partner ordered Rib Eye, both were ordered medium cooked, we also ordered a side of vegetables.
To our amazement the mains were delivered plated. not what you would expect from a good hotel, although the steaks were pink, they were both very dry, accompanied with far too many chips, two halves of tomato, not even grilled or flash fried, a sprig of watercress and flat mushroom, the veg extra was overcooked.
We had a bottle of Merlot to drink it was brought to the table, not even opened and left with us to pour ourselves without being asked to taste first.
You can tell how uninspiring the sweets were, I can't even remember what we had.
We had to get a waitresses attention to order coffee, there were 5 of them just standing around talking to the manager who had appeared.
The cost of the above came to over £84 in total for a plated, just ordinary meal, we left feeling ripped off.
On marking the little more about it, I can only put not sure as we ate in the hotel restaurant not Aspect. less
mfmckee, Front Office Manager at Best Western Lothersdale Hotel, responded to this review
Thank for taking the time to write although we're a little confused about your review and feel you may have the wrong establishment.
We don't have a Prawn Cocktail on our starter, nor have we had for probably 4 years or more, we do though offer Soup as one of our starters.
Our menu structure offers 6 options at each course, plus the additional Grill section for main course giving our customers 10 different options. There is also a range of Tapas & Sharing dishes available.
Had you visited some 2 years ago, the menu structure would have been exactly the same and we have also always plated all meals.
May be you were confused as to where you dined or what you had to eat, but it certainly doesn't read like you ate with us recently.