Unfortunately it is difficult to provide feedback on the Hotel as we didn't actually stay there, we were relocated to the Auckland Hotel on arrival as I was told the rooms were not available as two offshore workers had not retuned to vacate the 2 rooms and couldn't be contacted?? I find that difficult to believe as we had booked the rooms about 6 months in advance via the Ska Festival link!
As stated previously, I booked the Hotel well in advance, expecting the rooms to be paid for at the time as provided by my debit card details, however, I received an email from Hotel Reception on Friday 3rd March at 2.30pm, saying my card had twice been declined, which again, I find very hard to believe as no issues with my card with anything else.
I rang Reception and gave my card details and no problem, however, why would you leave it until the afternoon, the day before we were due, to contact me, suppose I hadn't read the email and turned up to be told you had not retained the 2 rooms and Festival tickets? It was also disappointing that we had other friends staying in the Hotel and although not far away, we had been separated!
When I spoke to reception it was very off hand and not at all courteous! Not how I expected to be treated and when I asked about points, as a Best Western Reward member, I was told I would have to see the manager as they had no idea??
I had the distinct feeling our 2 rooms had been taken or double booked and that we felt very unwelcome, almost as though someone more important than us had the preference and just shipped out last minute!
All in all, a very disappointing experience and will think again before booking with Best Western if this is how guests are treated!