Overpriced for small family room
31/08/2017 JMCross1, Nottingham, United Kingdom
Our main concern with this hotel was the family suite room. From looking at the website, it appeared that the suite featured a room with a double bed plus an additional room with two single beds. Upon... more
Our main concern with this hotel was the family suite room. From looking at the website, it appeared that the suite featured a room with a double bed plus an additional room with two single beds. Upon arrival, the suite was actually one room with the double bed plus two single beds squeezed in. For a family of four including two grown-up teenage children the room was simply not big enough. We paid a premium price for the accommodation due to the Vuelta cycle race being in town - breakfast was not included in the price – with the room being very poor value for money. The breakfast itself was just about ok. The hotel is generally looking a little dated. On a positive note the hotel was clean and the staff were friendly. The swimming pool is a nice place to cool off. It’s not heated though so you probably won’t be staying in it for long. All in all, a disappointing visit in a family room which was far too small for four people. less
Florence J, Directeur général at Best Western L'Orangerie, responded to this review
I am sorry to read that your stay didn't reach your expectations.
Our Junior Suite is a large room where you can accomodate 4 persons (1 double bed and 2 single bed), and all our equippment is in a good condition (mattresses and beds).
The surface of the junior suite is 34 sqm which is above the standard room size for 3 stars hotel (15 sqm).
Our hotel is located at only 1 km from the city center, so about 15 min walk maximum. Our reception staff is there to give you all the indication that you need.