Noisy and should not advertise soi called "Cooked English Breakfast"
18/07/2016 rovingdoctor, Glossop, United Kingdom
Main issue was noise, which was due in part to the Hotel staff themselves. They should NOT advertise the breakfast as a "Full Cooked English Breakfast" - sorry but a bit of toast and some dried out sc... more
Main issue was noise, which was due in part to the Hotel staff themselves. They should NOT advertise the breakfast as a "Full Cooked English Breakfast" - sorry but a bit of toast and some dried out scrambled egg from a pot does not qualify -- there was no apparent offer to actually cook anything at all - it would be fine if cheap, but at £20 for two people for a bit of toast and a few spoon of warm scrambled egg we felt more than a little ripped off. Far better to save your money and walk to a cafe around the corner where £20 will buy a fair bit. less
Peter N, General Manager at BEST WESTERN London Highbury, responded to this review
We are extremely disappointed to read that you did not enjoyed your stay at all.
Our cooked breakfast consist of sausages, bacon, scrambled eggs, baked beans and mushrooms and we shall be adding grilled tomatoes soon. In addition, we serve a wide spread of continental breakfast, from a selection of 8 types of cereals, pastries & toasts, cold cut meats to fresh fruits, juices and hot beverages as well as different cheeses and cut vegetables.
As there were insufficient details in your feedback, I have to assume that you might have came after breakfast hours, but even if this was the case, my team members are all trained to take your breakfast orders and served you directly.
Thus, I am surprised to read of your comments, however, my sincere apologies that you felt the breakfast was not value for money and not up to your expectations. Rest assured we are constantly looking at ways to improve.
I am sorry if you were disturbed by, presumably in this case, the chambermaids on the guest floors. Rest assured I have re-iterated to them regarding keeping the noise level down whilst working in guest rooms and corridors.
Once again, we are sorry for all the inconvenience caused and that you will give us another opportunity to make amends and display our true quality.