Best Western London Highbury

We were charged by booking.com twice for our one night stay and they refused to refund us due to technical reasons. Peter the area manage for Best Western and Nila a staff member at the Hotel could not have been more helpful, understanding my dilemma and working hard to ensure that our refund was eventually provided. Very comfortable room, very clean, good location for the reservoir centre. less

I stayed here while chaperoning a group of middle school students. We had an excellent stay. The staff at the front desk and dining room were friendly and helpful. The breakfast was definitely one of the best we've had on these group trips. I enjoyed the park right across the road which was nice for a short morning run. The rooms were small, as to be expected in a large expensive city, but they were always clean and the bathrooms were nice. I have to thank Peter, the manager, for helping me when I left some items in my room. He kindly and efficiently coordinated sending them back to me and safely charging my card for the postage. less

Staff excellent, bed a little too hard for me. Facilities in the room were good, and biscuits, always a bonus. Good position for Finsbury Park underground, 15 minutes to Covent Garden. So excellent position to visit London sites, without staying in London. Value for money 9/10 less

Convenient location with two tube stations in the area, tidy facilities, friendly staff, good buffet breakfast, very comfortable room with all amenities needed including electrical outlets and tea/coffee/biscuits available every day, less

This place must really be the worst best western hotel in the UK. Well, if you are sitting comfortably, I will begin. When I arrived at the tube station I did know the location of the hotel. So, I rang the hotel for directions to be greeted with the response/I'm training and I can't help you.....and she put the phone down. How helpful and how friendly. Next I have a lengthy wait for check in. The man in front of me is being told he will not get any points because a company has booked his room.He is a Gold member The argument goes on and on and on. Next it's my turn...I'm a Diamond select member....maybe I will be treated better.No I am not. Bear in mind I'm not greeted as a Diamond select member, so the training isn't that good. I say but regardless of you not giving me points, I am entitled to 5oo bonus points or free water. Not there I'm not. My room had a smoker before....window left wide open...freezing and smell of cigarettes. Every few minutes strong vibration under the bed...did not find out what it was, but it kept me awake.I was in Room 211. Everytime you touch the lift switch you get a mini electric shock with the static that's there. Maybe a health and safety check should be done.I was so glad to leave the Hell Hotel. What a place and a waste of money. No customer care at all. Just disgraceful. By the way where are all the loyalty points going....they find lots of reasons to avoid giving you any. Never a Duty Manager around to help you. Avoid the place unless you enjoyed the TV series Fawlty Towers. By the way, no evening food and a breakfast similar to an average prison catering service. The hotel is well decorated and well lit at night. It has a letter box next to it. Just trying to find some nice things to say. I hated my stay. Staff treat you like dirt. A nightmare . Never, ever going to stay in that place again less