Much like some of the other reviews, we were moved rooms a total of 3 times in one hour due to filth in the rooms.Im not overly picky but this was blatant filth accumulated over time .at check in we were put through a speil about rooms being empty for 3 days between guest to guarantee sanitization in compliance with covid...we opened the door to room #1 to find slept in beds and dirty towels. Back to the desk to move to room two, we moved in unpacked, staff apologized no harm no fowl, time for a shower, shampoo bottles were empty as well as a few that had what appeared to be food on them? Off to the desk for replacement, back to room..pull comforter down to find stains , holes in sheets and hair in the bedding..we called to have house keeping properly change bedding, we were then offered the option to move to a "king suite" which we chose to do, we immediately checked bedding which was even dirtier then the last room, again, hair and multiple stains in bedding, we were tired so had house keeping come in again and change the bedding, after another 30 mins we left the hotel, it had food on the ceilings, old dusty spiderwebs everywhere as well as splatters and stains everywhere..the manager asked if it was ok if house keeping cleaned the room tomorrow? We decided to pack up and go else where.
this would not even receive 1 star. Front desk staff were friendly, but female manager clearly doesn't care at all, our options presented were basically pay to stay in filth or don't stay...we gladly didn't stay.. pictures are only of the king suite..and we could have easily taken dozens more.. less
Siddhinath Bichu, Guest Services / Front Office at Best Western London Airport Inn & Suites, responded to this review
Dear Derek R,
We regret to hear about your disappointing experience with our hotel. We will definitely investigate this issue very closely as guest satisfaction and hygiene are our number one protocols. We clearly lacked in providing the best hospitality experience to you and your family and we wish we could get another opportunity to prove our hospitality to you. We sincerely apologize for your disappointing experience. We will try our best to overcome the issues you faced for your future stay and our future guests.