Rooms charged even after cancellation.
We recently had a trip booked out of London Airport and had 2 rooms booked at the Best Western London Airport, unfortunately after having to call to cancel many times (as no one answering reservation ... more
We recently had a trip booked out of London Airport and had 2 rooms booked at the Best Western London Airport, unfortunately after having to call to cancel many times (as no one answering reservation line) that when I did cancel i did not write down the cancellation info and the 2 rooms were charged.
After numerous calls (and messages) the Best Western London, i was unable to get my money back (as they are stating I no showed). I requested to work with them, trying to get a credit for when we did re-book our vacation and nothing.
I am extremely disappointed, during this uncertain time dealing with the pandemic, i would have hoped for some compassion from the hotel. less
Siddhinath B, Front Office Manager at Best Western London Airport Inn & Suites, responded to this review
While our management review has determined that the events you described could not have taken place as you describe them, Your reservations were never cancelled as well as we never received any calls from you to cancel until April 2, 2020. There is a vast difference in the explanations when we compare your trip advisor review, our management review as well as Best Western customer service complaint file. Unfortunately, we cannot authorize a refund for your stay with us as there is no documentation provided that your reservation was successful cancelled. We sincerely apologize for the inconvenience this might have caused.