Best Western London Airport Inn & Suites

2230 Dundas Street, London, Ontario, N5V 1R5, Canada
based on 389 reviews Trip Advisor Logo
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Best Western London Airport Inn & Suites

Welcome to the Best Western London Airport Inn & Suites, conveniently located on Dundas Street at Veterans Memorial Parkway in the Argyle Mall retail district, just north of Highway 401. We are the closest Hotel to London International Airport and p show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western London Airport Inn & Suites

Traveller Overview:
4.0 Rating: 389 reviews
Excellent 54%
Very Good 28%
Average 8%
Poor 4%
Terrible 4%
Rating

kim_sween, wrote review 18/01/2020

your stay

alway have a great stay at Best western, clean confortable rooms , great rates . Hotel staff is alway pleasant ......pillows are great too!!!!.......breakfast is always early, and hot.. Sorta great lo... more

Owner Response
Siddhinath B, Front Office Manager at Best Western London Airport Inn & Suites, responded to this review
Dear kim_sween, We really appreciate your outstanding 5-star review. It's our great pleasure to learn that in every way you really liked our hotel. We are delighted to know that our staff's efforts and all of our services have surpassed your standards. it will always be a great pleasure to serve you. We are waiting for your next stay with us and we hope to see you again soon.
Rating

Jen O, wrote review 12/01/2020

Typical Hotel

Hotel check in was a disaster.. no common sense by staff to deal with large group coming in. Although spouse had email confirmation from me of stay fellow said he could not be checked in because booki... more

Owner Response
Siddhinath B, Front Office Manager at Best Western London Airport Inn & Suites, responded to this review
Good Afternoon Jen O, I apologize for the inconvenience caused to you and your family but unfortunately, we cannot authorize any other person to check in other than the registered person on the reservation. I totally understand that your spouse had a confirmation but in order to check them in just a confirmation is not sufficient. We simply request our registered guest to call at the desk and authorize the second person to check-in, as we did with your reservation. This procedure gives us the authority to check-in the person immediately. I totally understand that this procedure is a little time consuming but it is a much safer way to avoid reservation frauds or room discrepancies. I apologize that our procedures did not meet your expectations and we kindly request you for your future reservation with any hotel, please inform the desk about the names of the additional occupants while making the reservations to avoid any issues at check-in. We will definitely pass on your comments to the respective departmental heads and implement proper training as well as we will try to solve the other issues you faced right away. We really appreciate you bringing this to our attention and thank you for choosing Best Western London Airport Inn and Suites. We hope you would give us another opportunity to prove our hospitality.
Rating

Ca1ta1ne, wrote review 07/01/2020

Definitely would recommend

Clean, spacious, roomy reception and breakfast/lounge area with great selection on the free breakfast buffer. Pool was a great temperature and the kids were delighted that the hotel provided pool nood... more

Owner Response
Siddhinath B, Front Office Manager at Best Western London Airport Inn & Suites, responded to this review
Good Morning Ca1ta1ne, On behalf of our entire team of Best Western London Airport Inn and Suites, We like to thank you for your amazing 5-star review on TripAdvisor. We are more than satisfied to know that every amenity we provided was above your expectations and it provided you an amazing stay with us. We really appreciate your time and efforts for your review and we wish to serve you again for your next visit with us. Thank you for choosing Best Western London Airport Inn and Suites.
Rating

rachelk726, wrote review 04/01/2020

1 night stay

Nice hotel, modern rooms, very clean. Pool was nice, check in/out was easy, shuttle was convenient and on time. They gave us a to go breakfast as we had to leave to catch our flight before they start... more

Owner Response
Siddhinath B, Front Office Manager at Best Western London Airport Inn & Suites, responded to this review
Dear Rachel K, Thank you so much for your great feedback. We are excited to hear that you had a lovely stay at our hotel and you were certainly pleased with our amenities. We are happy to hear that you found our hotel rooms to be modern and clean and our bagged breakfast sufficient for your early morning flight. Thank you for staying with Best Western London Airport Inn and Suites and we hope to see you again.
Rating

DiscoEwok, wrote review 02/01/2020

nice hotel- sub par service

Without getting into the details- I stay in hotels often for work. I stayed for almost two weeks in December and was saddened by the decline in service from other properties I have stayed at. The room... more

Owner Response
Siddhinath B, Front Office Manager at Best Western London Airport Inn & Suites, responded to this review
Dear DiscoEwok, We appreciate your Honest review and we sincerely apologize for the inconvenience caused to you due to inaccurate bills. We are glad that we found our hotel to be clean and our staff provided you a pleasant full service. Please contact our Front Office Manager - Sid Bichu and he will be more than happy to assist you with your invoices. Thank you for your feedback and we wish to see you again soon.

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