22/10/2017 txusmc94, Pilot Point, Texas
ot our first stay, here, however this stay was a real disappointment. Our reservation for a adjoining was not fulfilled and we were forced to get different rooms. My spouse and I are both disabled an... more
ot our first stay, here, however this stay was a real disappointment. Our reservation for a adjoining was not fulfilled and we were forced to get different rooms. My spouse and I are both disabled and needed to adjoining rooms so our daughter could help us.
During the second night of our stay on 21-22 Oct 2017, the fire alarm started going off low battery at midnight and when we called the front desk, and she said they didn't have any batteries and we asked if someone could go get some. She said they couldn't do anything about it, so we could deal with it or they would gladly change our room. So I went to the convenient store and bought my own batteries and changed it myself. As a rewards member, I was disappointed and the next time I visit the area my family and I will stay at comfort suites instead. less
BestWesternHotels, Corporate at Best Western Lindale Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts