Me and my husband couldn't wait to stay at this hotel after looking at the stunning surroundings and bedrooms for weeks. Firstly our welcome at reception was very cold by the staff. No friendliness or people skills what so ever! We were so disappointed to first be put in a room with a large extractor fan outside (the noise was shocking!!) we then got moved to a room that was facing out the back to about 10 bins. Which we could hardly move in. (It was however very clean) and the bed and pillows were of high quality.
We had drinks in the bar. We got told we had to order food before 9.30, and we were not able to get room service. Of an evening I'm sure the heating is turned off. As it is freezing! Breakfast was lovely but I would advise to go down for it as soon as it opens and then no later than 9 as stuff is just left out! Otherwise it's very nice and with a choice of having omelettes etc made!
The grounds at this hotel are stunning and there is no argument but all in all the hotel is run down, and staff need a good talking to about people skills and customer service. Maybe a majority of them should be sent on courses. When I asked one of the receptionists if she could call me a cab. She handed me the phone!!! Shocking stuff!!
For the price of this hotel I would rather of paid my well earned cash and stayed in one of the hotels down the road! less