Disappointing Stay, Beautiful Building
13/03/2018 Jamie R, London, United Kingdom
We booked this hotel because of its proximity to Bath, in particular the University, which is only a 5-6 minute drive. I called to say that we probably wouldn't arrive until after 10pm and the man on ... more
We booked this hotel because of its proximity to Bath, in particular the University, which is only a 5-6 minute drive. I called to say that we probably wouldn't arrive until after 10pm and the man on the phone said the reception would be closed but they would leave our key in an envelope at reception - which I thought was odd because most hotels have a 24 hour reception - but fortunately we were welcomed by a man at reception who basically did nothing but ask for my name and give me my key. He was pretty blunt and not very friendly.
The room we were in (number 46) was extremely dated and below average. Though it was clean and relatively spacious our sleep was disturbed by the noise from surrounding rooms and the corridor, as well as the train line that passes. Windows and walls are paper thin.
We were meant to have a standard double with a view but comparing other rooms (there was a large group of us staying) others had paid for single/twins that were larger and much nicer. Facilities were very basic and no plug sockets either side of the bed.
The most disappointing this was breakfast. Firstly, we were due to be somewhere quite early both days and struggled to fit in a breakfast before our days out with breakfast starting at 8am -most hotels start breakfast at 7am even on a weekend - and on the first night of our stay they were late opening up the dining room. Second, the selection at breakfast was really poor. Cooked was okay, but buffet style and even at the start of service a little overcooked. There was no fruit selection and a very poor offering of cereal/pastries/yoghurt. If you paid for it with your room price still go but don't bother paying £12. Service was very slow and lacking in terms of refilling tea/coffee. What was also frustrating was that there was a menu that you could order from but only after the waitress cleared our plates did she point it out and offer to take an order from us.
One stand out member of staff was the bar-tender on the Saturday night, he was by far the most friendly and attentive member of staff we encountered.
This hotel was great in terms of location but is a poor example of a best western, we probably won't return and were pretty irritated after having paid £200 for 2 nights. less
LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Jamie R,
Thank you for the review.
I am disappointed to read your comments regarding the reception and your guestroom. I can assure you that this is out of the ordinary, and your comments will be passed on for a member of the management team to investigate. I am, however, glad to hear you found the location convenient trips into Bath and the surrounding area.
Our reception team are often complimented on their welcoming and helpful customer service, so your experience comes as a surprise to us. We will look into what went wrong on that particular morning.
I am happy to hear you enjoyed the classical architecture of our Georgian hotel. We are constantly looking to improve and renovate our rooms to better accommodate our guests and your feedback is vital to that process. I am glad to hear you found the room clean and spacious.
I was extremely surprised to read your comments regarding your breakfast experience, as our guests would normally positively comment on the standard and quality of service. You are correct in that we do offer certain items to order, such as eggs, fish, meats and omelettes. However, the full breakfast offering would include cereals, toast, fresh fruit, yogurts, along with the full English breakfast including locally sourced back bacon and sausages, hash browns, tomatoes, scrambled eggs and fried bread, with your choice of freshly brewed tea or coffee. I sincerely apologise if this did not meet with your expectations.
I hope we have an opportunity to welcome you back soon for the positive experiences we are known for at Limpley Stoke.