Wouldn't rush back
07/02/2016 RichiesTrips, Adelaide
Booked 2 rooms here 7th and 8th of Janruary. Unfortunately another reception experience that left us underwhelmed, the lady here disinterested and surly, we were pointed in the direction of the lift a... more
Booked 2 rooms here 7th and 8th of Janruary. Unfortunately another reception experience that left us underwhelmed, the lady here disinterested and surly, we were pointed in the direction of the lift and that was all, we had to ask the cleaner next morning for directions to the breakfast area, and were not told about any other amenities the hotel might have, surely a welcoming smile and some basic information about amenities on arrival isn't too much to ask? I'm a platinum card holder with Best Western and this sort of reception really encourage me, my experiences this trip have been very hit and miss with Best Western. The hotel lift is tiny and appears and sounds, very old, replacement might be in order? The double doors from the car park were very stiff and difficult to open and get suitcases through. Our rooms were a long walk from reception on the second floor, standard doubles, quite small but adequate, the room was clean but tired. We paid extra for rooms with a view, the view wasn't great and visible through a quite small window, definitely not worth paying extra for. Breakfast was just ok and the staff not very welcoming or engaging. The hotel is in a picturesque village but sadly I can't say that we enjoyed our stay here. I also can't say that it is value for money. less
LatonaLeisureGroup, General Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Richies Trip
Thank you for your recent review following your stay at the Limpley Stoke Hotel. I would like to take this opportunity to apologise for any interaction with our reception team that fell below your expectations and our own very high customer service standards. I would also like to assure you that we pride ourselves on the level of service we offer and we will ensure a similar situation will not arise again in the future. We strive to achieve customer satisfaction and clearly on this occasion we did not.
Your feedback is appreciated and will help us identify areas that our guests feel could be improved to enhance their overall experience and enjoyment.
Thank you for choosing the Limpley Stoke Hotel and I do sincerely hope that you will consider staying with us again so that we may exceed your expectations and offer the level of service and standards that we pride ourselves on.
Guest Relations Manager