I visited this hotel for one night, with my blind mother. We would probably have really enjoyed our stay if it hadn't started off with a welcome that can only be described as 'indifferent'. The check in desk was empty when we arrived, but there was a bell. After a few moments, a member of staff arrived, asked for my name in grunts, and shoved the paperwork to me to sign. He directed us to our room, with no offer of help with bags. We weren't told where the bar or restaurant was, or anything else about the hotel's facilities. We might've had a drink in the bar, or sat in the garden for a while, had we known how to get to it, but instead we just went to our room and stayed there.
Our experience at dinner was better, the waitress was polite and friendly, and we started to feel a bit more welcome. The food was great, but we were the only diners in the restaurant, so it felt a bit strange.
The room was fine, a little small, but we had everything we needed. The restaurant was beautiful, with a lovely large window. We didn't see any other rooms.
At checkout the next day, we were met with a similar lacklustre exchange from the staff. We weren't asked if we'd enjoyed our stay, or if we needed a taxi or help with bags.
Overall, it was disappointing, but it could've been so much more enjoyable if we'd only been made to feel welcome. The staff didn't need to do much, just be a little friendlier and informative, but they did nothing to put us at ease, and we felt like we didn't matter to them. Such a shame, because the hotel and surroundings are lovely. It wouldn't take a lot of effort to make this a great hotel, if the staff were taught to be more customer-focussed. less
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Julie C
Thank you for taking some time to write a review following your stay here at the Limpley Stoke Hotel.
Firstly let me apologies for anything less than the high level of customer experience that we pride ourselves on. I will be sharing your comments with the Front of House Manager who will ensure the reception team is made aware of your feedback.
Thank you for choosing the Limpley Stoke Hotel we do hope we have the pleasure of welcoming you back again and when next you require accommodation in the area please do not hesitate to to contact the hotel directly or via our website and we will be only too pleased to assist you in any way possible to assure you of an enjoyable and comfortable stay.
Guest Relations Manager