Best Western Limpley Stoke
08/10/2018 Ron S, New York City, New York
First off, if you drive, and you're going A36 from the south, ignore your GPS if it wants you to take Woods Hill. Do yourself a favor, continue north A36 to the next light and make a right there onto ... more
First off, if you drive, and you're going A36 from the south, ignore your GPS if it wants you to take Woods Hill. Do yourself a favor, continue north A36 to the next light and make a right there onto B3108. You will save yourself the aggravation of riding a one lane street with two-way traffic. The street is steep and narrow, surrounded with stone walls. It's literally 1 and a quarter-car wide and we're not talking Cadillac here.
A a rule, BW hotel in Europe are much better than in the US. It's not the case here. With this one we took the bait of a charming old castle, the way it looks on a picture. It's a castle alright, and the grounds are very nice too, but the hotel is sooooo old and sooooo dated that the exterior charm does not matter. The floors of the second floor halls sag so badly one feels like walking a deck of leaning ship. The room was old too. A relatively fresh coat of paint doesn't help if the bathroom door doesn't close because its hinges are loose.
Nice staff, wifi was good, we didn't have breakfast there. less
LatonaLeisureGroup, Guest Relations Manager at Best Western Limpley Stoke Hotel, responded to this review
Dear Ron S,
Thank you for your feedback following your stay at the Limpley Stoke Hotel, our Georgian-styled building located at only four miles from the centre of Bath. I am sorry to hear your experience at the Hotel did not exceed your expectations.
However, I am surprised to read some comments on your stay and I would like to apologise for any issues you may encountered. It is our priority to offer high quality services and facilities in order to provide our guests an excellent experience. This includes our selection of comfortable, well equipped rooms with a variety of amenities, including WiFi connection. Also, our friendly and commended housekeeping and maintenance teams work hard to makes sure all areas of the hotel are kept to excellent standards of cleanliness and conservation.
Your feedback is important to us, as it helps us to improve. I will pass your comments to our team; they will take note of your review and will inspcet in more details the issues you mentioned before.
Once again, thanks for choosing the Limpley Stoke Hotel. Should you visit the area again, we will be more than glad to welcome you back to the Hotel. Please don't forget to book direct for the best deal.