Long weekend at Best Western Limpley Stoke Hotel (Bath)
29/01/2016 Jonathan C, oxford, United Kingdom
The bed was appalling!! I paid for a double room, yet what we got was 2 single beds pushed together, and it wasn't a temporary thing to turn a twin into a double, it was a permanent fixture screwing t... more
The bed was appalling!! I paid for a double room, yet what we got was 2 single beds pushed together, and it wasn't a temporary thing to turn a twin into a double, it was a permanent fixture screwing the 2 beds together. Most uncomfortable stay i've ever had. We both spent all night laid in the gap between the beds! Buy some proper double beds, they're not expensive at all compared to the cost of our stay!! Extremely disappointed, as it ruined the whole trip! Also staff weren't exactly the most helpful on check-in. Missed several key pieces of information such as where the restaurant was, and how to order food/drink from the bar menu. No attempt at an up-sell was made at all. The Event Duty Manager that was on shift on Friday night was also extremely rude. She didn't want to talk/help us, even though she was stood doing nothing next to the main entrance door. Later, also made us feel extremely uncomfortable and out-of-place, as the bar manager told us to eat the the lounge next door (for some stupid reason the bar room itself had no tables!), but her guests were waiting in the lounge while they waited for their tables in the restaurant to become available, and she and the rest of the waiting staff kept giving us filthy looks like we weren't supposed to be there, despite specifically being told to eat there. Really really disappointed. less
LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Limpley Stoke Hotel, responded to this review
Dear Jonathan C
Thank you for your review. Your feed back is appreciated and will help us identify areas that our guests feel could be improved.
I was very disappointed to read that you were unhappy not to have a double bed. At the Limpley Stoke we have several rooms that can either be a double or twin to enable us to cater for all of our guests requirements. To facilitate this we provide a Zip and Link system which is used globally in the Hotel business and enables us to link two 3ft 6" single beds to make a king size double.
I would like to apologise for any interaction with our reception team that fell below your expectations. I was concerned to read your comments regarding The Event Duty Manager but on investigation I was able to ascertain that the person referred to was in fact not a member of our staff but the organiser of the function being held here at the hotel who was welcoming her guests.
I would also like to sincerely apologise for the inconvenience and disappointment caused by the refurbishment of the bar area . I do hope that you will consider staying with us again so that we may exceed your expectations and offer the level of service and standards we pride ourselves on.
Thank you for choosing the Limpley Stoke Hotel.
Guest Relations Manager