Best Western Limpley Stoke Hotel

My partner and I stayed at this hotel 2 nights ago, on a trip to visit family and had an awful experience there. We booked this hotel instead of our usual more budget chain hotels as we wanted a treat ourselves and make more of our mini break. On arrival, check-in was quick, although given little information and had to ask about breakfast times etc. At first glance, the room looked fine, but we soon discovered there was no hot water. We called reception and someone came up and said you just have to wait for the hot water to come through in the taps and shower (we had left it running and already been waiting for over 5 minutes at this point?!) However, the worst thing happened at night. At around midnight, I was woken by a sudden pain on my leg, which quickly turned itchy. We turned the light on to look, and as our eyes adjusted, to our horror we found lots of ladybirds crawling and flying around the bedside table and our bed?! I had a large bite on my leg, which had come up immediately, and since then a few more have come up. My partner got rid of the immediately obviously ladybirds, but more kept appearing and at one point there were about 15-20 crawling around. Horridied, we called reception immediately, to be put through to a man who said he was in bed and this number was only for emergencies?! When he finally came up to our room, he was also horrified and immediately moved us to another room. He was very apologetic and said we should get some sort of reimbursement from reception the following day on checkout for the horrible experience and inconvenience and that he would leave a note for them, to explain. However, the next morning, the lady at reception was extremely rude. She told us it was our fault for leaving the window open. When we explained we had never opened the window as it had been raining all day and night, she accused us of lying as the cleaners always thoroughly check the rooms and there had been nothing wrong before we went in there??!! When I said I had been bitten quite badly, she came back with ‘well what do you expect in the countryside?’ No offer of any reimbursement or even an apology. She then told us we should be grateful they had managed to find us another room as if they’d have had an event on, we would have had to stay in the infested room?! We completely understand that sometimes these things can’t be helped (although I’ve stayed in plenty of cheaper hotels and never experienced anything like that), but we were disgusted with how the staff dealt with it and seemed to blame us?! The only reason I’m giving this hotel any stars, is because the food at dinner and breakfast was lovely, as were the staff serving us in the restaurant. Absolutely appalled by the reception staff’s attitude. less

On arrival we thought the hotel looked a bit shabby. Curtains falling down at upper windows etc. The building itself is imposing and would look so much better in the sunshine. On entering, the reception area was welcoming and clean. Staff polite enough. The bar, is ok, though not manned and you have to phone someone to attend. The room we were given (23) was on the second floor. Each floor has a different patterned carpet! The room was very small, functional, but small! The bed I have to say was noisy, lumpy and very uncomfortable! Both of us hardly slept for the 2 nights, as every time we moved we woke the other up! The bathroom was clean but the water pressure in the shower was non existent! We paid for breakfast which was ok. Eggs cooked to order and the rest buffet. Cereals, pastries, toast etc and the makings of a full English. £12 per person. We didn't eat at the hotel either day other than breakfast but the food looked good! I highly recommend The Inn at Freshford for Sunday roast!! It's an idea to book. The pub opposite the hotel is closed until further notice. All in all I'd say you get what you pay for. We paid £114 for 2 nights B and B booking direct with Best Western. The same on Booking.com was £164. I would have felt cheated if I'd paid that!!! Great location for getting to Bath. We used Taxis at £12-15 Each way. Buses run but not at great times. less

We stayed at the Best Western Limpley Stoke Hotel, at the weekend as it is a convenient location for visiting Bath. Room rates were average for the area. Rooms were described in their advertising as being individually designed, styled and finished to a high standard. Rooms may have been styled to a high standard some time ago, possibly some years, but ours was in a 'tired' condition. Sound insulation between rooms/floors could also be improved. The dining room was well presented and the food was very good. Staff were pleasant and helpful. Parking was free, but space rather cramped. less

The hotel was in a great loaction with amazing views. All the staff were very helpful & friendly. The food in the lobby area was great caluse and quality. Would 100% reccomd this hotel to anyone who is wanting a night away in the countryside! less

The hotel is 10 minutes by car from Bath and is at the top of a steep hill with magnificent views. We stayed for 2 nights in a large family room with views over the valley. The room was pleasant, clean and with comfortable beds. The buffet style breakfast had good selection of pastries, fruit and cereals. You could request how you wanted your eggs cooked and the were brought to the table in a couple of minutes.We ate in the restaurant on the first night. The staff were helpful and polite. Its a lovely area with good walks along the canal. My only criticism is the closeness of the railway line. The first train of the morning to sound its horn was 6.10 and the last one we heard was after 10pm . Despite this we would stay here again less