Best Western Limpley Stoke Hotel

We were due to have our wedding at the hotel in 2020, but unfortunately, due to covid it got cancelled. Karen Thompson the wedding and events manager, done all she could to find us a new date at the hotel. Thankfully she did manage to find another date, but unfortunately this too got cancelled due to covid, and the hotel being closed. We then managed to find another date, but due to covid mucking us about, my husband and I decided to have a lockdown wedding, and save the hotel for a big party in may. Due to not being able to guarantee we could have our dream reception, and after many emails sent to Karen , we decided to cancel our may date. Karen was an absolute gem, she constantly kept checking in via email and call, and was extremely prompt in answering my many hundreds (no joke) of emails I sent to her. We never once got made to feel like we were a burden (though we really was). We met Karen twice, and she was always so welcoming and friendly - I know we wasn't the only couple inundating her with emails, so to have the happy get up and go attitude that Karen has, is remarkable. Karen kindly showed us around the hotel, and explained the whole wedding day process, in detail (at a distance) and even showed us the room my husband and I, and our guests would've been staying in. Karen left no detail out, she's a true professional!! The hotel is beautiful, with big chandeliers, high ceilings, lovely decor all with having a lovely cosy feel. Unfortunately we never got to marry or party at the hotel, but with the communication we've had with Karen over the last year,I can highly recommend anyone considering booking a wedding at limpley Stoke, does so. You won't be left wondering what if, can I, shall I .... As Karen will put your mind at ease!! I don't know if she'll read this, but I want to say publicly, a huge thank you to Karen, from the bottom of our hearts. We(I) have been a trying customer, and you've gone above and beyond every step of the way. We'll be back to renew in a few years, brace yourself 😂😂 less

Stayed at the Limpley Stoke as a stop-over on the way to the south coast. Lovely property if a little out of the way. Staff were very nice and attentive, I'd like to think this is the case all the time not just because the venue was very quiet. I'd recommend this property for anyone looking for an off the beaten track location, maybe after the pandemic rules end it may have a little more atmosphere. Nice place! less

We stayed here after a day at Longleat and although not one of the closest hotels it is definitely worth driving the few extra miles. The whole place is spotless, the restaurant with its open fire is beautiful with gorgeous food at reasonable prices. George on reception was exceptional, friendly, helpful and nothing was too much trouble. The location is amazing looking out over the village, hopefully our next visit will be in summer so that we can sit out in the beautiful garden. less

Arrive at this place for a wedding. We arrived and checked in with no issues. Booked the executive suit room 15. Now the room itself was big but very basic. Small springy bed and just very basic. Windows looked as if they had never been opened and once opened then wouldn’t stay open and had to be held open by putting something underneath. Bath and shower in the room. We had another 6-7 rooms booked some cheaper rooms and had better rooms for the price. On to the wedding. Now staff were on you constantly trying to take plates and just constantly clock watching. Charged double for drinks and once asked about it said they would sort it but went to reception to sort and and nothing was done. Had our starter main and dessert in a matter of 20-30 minutes felt very rushed and pushy. All of us went upstairs to get dressed into different clothing came back down and all of our drinks had been taken. Drinks that had not been finished with. But they were replaced. Don’t get me wrong it’s a nice building and some of the staff are very nice. But for the money you pay to stay at this place then I wouldn’t recommend. If this was my wedding then I wouldn’t have been happy with how things went. less

Visited here for one night. No heating in bathroom no one seemed to be able to sort it, offered to find us another room we declined. On closer look this morning found dust and dirty marks around door handles, bath panel breaking away. Yes the room was clean but concern over covud safe in bathroom evening meal was choice of three for each course ordered in advance, salmon overcooked and sauce disgusting. At least breakfast this morning was edible. Would I return I'm afraid not,I was disappointed as my late husband and I visited here a few years ago and it was lovely. less