With the family we stayed at the hotel for four nights. At the check in the staff helped us politely, but did not gave us the idea we were really welcome. As a family, with two younger boys, we reques... more
With the family we stayed at the hotel for four nights. At the check in the staff helped us politely, but did not gave us the idea we were really welcome. As a family, with two younger boys, we requested to have the rooms at the same floor. The feedback was that the hotel was fully booked. The children got a room on the ground floor behind the bar and we got a room on the third floor (!) on the other side of the hotel! So either we needed to split up or let the children stay at their own at the other side and three floors apart. However no compassion, solutions or even an apology. When a party reserve two rooms, it is minimal expected to be at the same floor.
In the evening we decided to eat in the hotel restaurant. In general the food was good , but the service was clumsy. When we requested what kind of soft drinks were available the waitress was not able to answer. When our main course was served the waiter decided to clean up the bread plates (with knife's). Unfortunately one of the knife's fell onto the plate of my son, with the result that the pepper sauce was all over him. Again no apology and only a poor attempt to clean up. No offer to replace the main course, to clean his shirt properly or any offer to show an apology to the boy!
In the morning be on time! The staff will be grumpy when you show up after nine. You still will be served and the buffet is still open, but it is clear they want to clean up and do something else.
The terrace is lovely and has a beautiful view. The number of tables and chairs are limited, so be on time :>)
The room on the third floor had an interesting view (see the photo), which is a shed at the back of the hotel. Apparently used by the staff to relax and smoke a cigarette, which was noticeable from the smell in our room.
To be honest and to be on the positive side there were moments that the staff were friendly and helpful. Again a bit clumsy and unthoughtful, but with all good intentions. In some of the reviews complaints were raised about the car park. Yes, in the high season it is full, but it has not been an issue as long as people are a bit flexible.
During our stay mainly elderly people stayed in the hotel, which brought some good memories for them. For families with children I would recommend to avoid this hotel at all times. There will be far better places to stay. For all others, below 80, feel free to "enjoy" the experience, but I have warned you.... :>) less