Best Western Leigh Park Country House Hotel & Vineyard

Rooms in the Coach House were very good - I cannot comment on those in the main building. I really would not suggest that you eat there in the evening. Poor service, poor food choices, not serving what's on the menu i.e. Pie of the day (Lamb and Vegetable on this occasion) was supposed to be served with seasonal vegetables but came with a pile of shredded lettuce. We also found out after ordering, that there were "specials" available but we had not been offered these. I found a moth in my beer (yes, I don't know how it got there either) which I fished out with the end of a knife. I brought this to the attention of the waiter who offered to get me a new knife and that was it. We had breakfast included with the room rate and were not looking forward to it after the previous evening's fiasco but as it turned out it was like being at a different hotel - staff were very friendly and happy to help, the cooked breakfast was cooked to order and was very good all things considered. If it hadn't have been for this then the rating for "Service" would have been a lot lower. Overall, the hotel was let down by the service and menu in the restaurant in the evening - otherwise a good stay but not a hotel I would recommend. less

This is a hotel with lots of potential, but on the whole it feels quite tired. And I am tired today due to awful mattress and the bins being emptied/collected at 5.10am this morning. The hotel has a lot of good points (beautiful view, nice food, friendly staff) but there are some odd bits: plastic glasses in the bedrooms, paper napkins on the tables, umbrellas randomly strewn across the porch even though it hadn't rained in days. I stayed for a work trip but I wouldn't stay for a holiday. With a bit more attention to detail/care this place could be great, but it missed the mark for me. less

I attended a wedding party at the Leigh park hotel, it was a really beautiful setting and the bar staff working that night were great and all very happy and friendly, especially Paddy! The area was really nicely decorated and the place had a lovely feel to it. less

I booked 9 rooms for the night before my wedding. The general manager Pam was not helpful and was unable/unwilling to organise a group discount so I had to book via Booking.com. She was also really dragging her feet around organising a meal for 26 of us and in the end we went elsewhere. I felt like we were a pain for them. They put my elderly grandparents up very steep stairs and didn’t offer to helps with bags. I had to sort them and swap their room when I found out. Didn’t offer to do anything on my wedding morning to make it special. They even hoovered around our friends in the bar when they wanted to enjoy a drink! I think lockdown suited them! less

Stayed recently on a cooperate function. The fixed menu we had booked was shocking. Starter, soup, weak and tasteless Mains, described as fruits of the sea in pasta, packet spaghetti in tin tomatoes with some mussel’s and one single piece of calamari Desert, tinned pineapple with sugar on top. Then we went to the bar, ran out of ice pretty quick, ran out of gin, ran out of mixers. For a hotel the wine choice was very poor. The staff had no experience and was so disinterested it become a joke. Every time we needed service we had to wait for some one to turn up behind the bar. Breakfast was to a good standard only issue was you had to book a time. less