The booking was for a wedding that was cancelled, due to COVID The hotel refused to refund the room. I had no other reason to move the date of my stay or stay at an alternative hotel, both of which we... more
The booking was for a wedding that was cancelled, due to COVID The hotel refused to refund the room. I had no other reason to move the date of my stay or stay at an alternative hotel, both of which were offered. So decided to meet family and use the room. Leading up to the stay there was confusion about my booking, members of staff at reception, although polite, having either no record of it, or the incorrect checkout date. The hotel décor is rather tired, the executive double room, apart from size, having very little in the way of luxury for the price. The notice on the room door telling me the room had been thoroughly cleaned and sanitised due to COVID was just a piece of card. As soon as I took hold of the TV remote I saw that it was disgusting and had to clean it myself before use, and a foray behind the TV to establish why it was not working revealed a dirty and dusty plug socket. Having chosen to dine, I was disappointed that the menu was just very basic pub food, contrasting with the lunch I had had at a pub a few miles away the same day, serving interesting and high quality food. I appreciate that this was not the pre-COVID menu but don't really understand the necessity for such a restricted menu. The staff serving at dinner and breakfast were attentive and efficient. In fairness I was not well disposed towards Leigh Park before I arrived because of the way they had treated the couple due to be married; lack of communication being a major issue, but I have based this review on facts. A disappointing stay. less