Great views, Great event, so much more needs to be done...
07/07/2019 Sharron D, London, United Kingdom
Spent three night and two days at the Leigh Park for a Training event. The location, views and conference facilities/ team faultless. The rooms, all be without air con (building restriction i imagine)... more
Spent three night and two days at the Leigh Park for a Training event. The location, views and conference facilities/ team faultless. The rooms, all be without air con (building restriction i imagine) are clean, well tendered and spacious. Hair dyer, tea & coffee, TV and in keeping decor. Slept well.
What lets the place down is the detail: Food and menu not so great in the evening, a colleague and myself made a complaint, staff dealt with it well and then made a gesture of good will. Tick. What i would stay, if the menu is the menus then two of 5 meals on that table should not be wrong.
Breakfast, asked for poached egg on muffin, no avocado (smashed). Clearly auto mode, must have realised and scrapped off the avocado, leaving trashes of green on the muffin. Had i been allergic?? Have we not leant lessons from Pret a Manger? Mistakes happen, just remake it.
Following days breakfast, asked for the same but this time with Avocado. the avocado was so hard it would have taken a sledge hammer to smash it, so they left it in chunks, nice!
That all aside, the staff happy and helpful, the lunch time buffet for our delegates far outweighed the taste and quality of the evening meals. This wasn't just my opinion but that of those who had stayed overnight.
Leigh Park, you have so much potential and so much more to offer. Get on point and consistent with your detail and you will smash it for being the best of the best!!! Place could also do with a refresh of decor.. but not a deal breaker
LatonaLeisureGroup, General Manager at Leigh Park Hotel, responded to this review
Dear Sharron D
Thank you for your recent review. I am pleased you enjoyed your stay with us and the Training event went well.
I appreciate your feedback - your comments will be used constructively and discussed at our next Operations Meeting,
Hoping to have the pleasure of welcoming you back again soon.