Best Western Leigh Park Country House Hotel & Vineyard

We arrived at Leigh Park Hotel early afternoon, very hot and tired and got a very warm welcome from reception and supplied us with a fan for the bedroom. We stayed in the coach house with lovely views over the garden and vineyard. We went to this hotel for a function on Saturday night, and met up with very dear friends, we had a marvellous time made even better by the wonderful staff, namely a gentleman by the name of David. He was absolutely fantastic, nothing was too much trouble he really deserves praise indeed. If we are ever in that part of the country again we shall stay there. less

We stayed at Leigh Park hotel last night following a family wedding. We booked 3 rooms, 2 doubles & a family room. I was amazed that the family rooms were right up in the roof. Getting toddlers & or pushchairs with sleeping babies in is crazy to have to go up to that level. One of the double rooms had pubic hair on the pillow! Also in the same room I think the spiders had had a party the night before as there were quite a few large cobwebs. Breakfast this morning was a joke, having to queue while waiting for food to come out of the kitchen ridiculous, every item needed to be replenished . Surely ( you the hotel) know when it’s your peak times for breakfast areal you accommodated for that time. I don’t seem to be able to click on the Hotel ratings selection. I would mark it as a 2 on all 3 counts. less

We had one of the top rooms (34) but it was not in top condition. The room was tired the carpet old with an iron mark by the bed, The bath room had seen better days and the wardrobe too. The breakfast was buffet style and they need to change the food more often, the bacon was like a leather sole! The staff were pleasant though and did all they could to help. less

I rarely write reviews but there’s a genuine health and safety issue here. We moved from rm25 to one in the stable block that was much better Back to rm25. The tiny tray on the wall that the kettle balances on was loose so when the kettle boiled the whole tray shook so much boiling water could have spilled out over someone and on to the floor. That was not the main problem though. The real danger was the shower. After we’d moved rooms I read a previous review about this room and how hot the shower was. Obviously nothing had been done since then. The coldest temperature was scaldingly hot - dangerously so. We complained, were moved and the woman on reception said she’d left a message to follow up the following day ( this all happened on a Sunday). I’ve no idea if anything has now been done - my guess is no so please be careful if you’re given this room. less

We stayed for four nights as part of a group of 24. Our room (No 25 in the main building) was dated and shabby with rotten window frames, a malfunctioning bath plug and poorly-flushing loo. For some reason the cold water runs warm and the hot water is scalding. Most of the hotel staff are very friendly though the Assistant Manager, Cathy, was deliberately difficult. On our fourth night she insisted on seeing our room card, despite the fact she knew who we were that all other members of staff had willingly taken drinks orders and charged them to the room by looking at our room keys over the past three evenings. The cleaning staff had reomoved our key card. The kitchen cannot cope with a large group and it was a challenge every morning to see if they could have all the items on the hot buffet available at the same time: which they only managed one morning. The basic, but essential skill, of making a soft poached egg was not mastered until the final morning. Dinner was adequate and perfect for those who like over-cooked vegetables and all their meat well done. less