Best Western Leigh Park Country House Hotel & Vineyard

The booking was for a wedding that was cancelled, due to COVID The hotel refused to refund the room. I had no other reason to move the date of my stay or stay at an alternative hotel, both of which were offered. So decided to meet family and use the room. Leading up to the stay there was confusion about my booking, members of staff at reception, although polite, having either no record of it, or the incorrect checkout date. The hotel décor is rather tired, the executive double room, apart from size, having very little in the way of luxury for the price. The notice on the room door telling me the room had been thoroughly cleaned and sanitised due to COVID was just a piece of card. As soon as I took hold of the TV remote I saw that it was disgusting and had to clean it myself before use, and a foray behind the TV to establish why it was not working revealed a dirty and dusty plug socket. Having chosen to dine, I was disappointed that the menu was just very basic pub food, contrasting with the lunch I had had at a pub a few miles away the same day, serving interesting and high quality food. I appreciate that this was not the pre-COVID menu but don't really understand the necessity for such a restricted menu. The staff serving at dinner and breakfast were attentive and efficient. In fairness I was not well disposed towards Leigh Park before I arrived because of the way they had treated the couple due to be married; lack of communication being a major issue, but I have based this review on facts. A disappointing stay. less

We were given a magnificent welcome, 5 stars in every way. Steak and chips on a Monday lunchtime is almost unheard of so we were lucky to find this restaurant. Many thanks to Pam, Josh and all the team for helping make my birthday very special. less

We stayed two nights. Even in the current virus situation we very much enjoyed the hospitality offered. A large bedroom with everything we needed, tv, good size bathroom, tea and coffee making facility. Our room had a good view. Very reasonable price. Food is good, staff are exceptionally helpful and courteous. Maybe some aspects of decoration could be improved but given the hard time hotels and restaurants have gone through we appreciated the relaxing, comfortable days spent at the Leigh Park Hotel for a most reasonable price. Thanks to all for a great break. less

Hotel was located in quiet neighbourhood. We took there bus from Bath, way from bus stop even in the night was piece of cake. Thanks to my BWR card status we were greated wih welcome drink on the house which was very nice. Guy who checked us in and served in the bar was really nice and friendly. Unfortunately i don't remember his name. Room was really spacios and cuz we had bahtub we could relax after long journey from London. I will definitelly go back. less

The size of the room was ok but the interiors and the surroundings of the hotel are really poor. The breakfast was also disappointing. I found a ball of hair in my bathroom . The guys serving breakfast were polite and nice to talk to but unfortunately I can not say the same thing about the receptionist. " Checking in ?" she asked when she saw me. No "welcome " , no "Hello, can I help you ?". Let alone a smile. less