Pretty venue but very poor customer service
I booked 9 rooms for the night before my wedding. The general manager Pam was not helpful and was unable/unwilling to organise a group discount so I had to book via Booking.com. She was also really dr... more
I booked 9 rooms for the night before my wedding. The general manager Pam was not helpful and was unable/unwilling to organise a group discount so I had to book via Booking.com. She was also really dragging her feet around organising a meal for 26 of us and in the end we went elsewhere. I felt like we were a pain for them. They put my elderly grandparents up very steep stairs and didn’t offer to helps with bags. I had to sort them and swap their room when I found out. Didn’t offer to do anything on my wedding morning to make it special. They even hoovered around our friends in the bar when they wanted to enjoy a drink! I think lockdown suited them! less
Latona Leisure, Owner at Leigh Park Hotel, responded to this review
Good afternoon Donna,
It's a disappointment to hear about the issues at the Leigh Park. We are investigating the communication about your event with a view to contacting you directly. It is not typical of customer feedback regarding customer service and whilst we may not always get communication 100% correct, our staff work hard to keep standards high. We will contact you during next week with more information.