We would definitely return
25/01/2016 Richard G, Sutton Coldfield, United Kingdom
Went to celebrate our wedding anniversary. We arrived late on the Friday night (11pm). Check in was easy and very friendly. We dumped our bags and headed to the bar. Friday nights are not busy at ... more
Went to celebrate our wedding anniversary. We arrived late on the Friday night (11pm). Check in was easy and very friendly. We dumped our bags and headed to the bar. Friday nights are not busy at this hotel, and so we were served by the night duty manager. Minor issue here with bar prices. £4.90 for a 125ml glass of wine is very steep - 125ml is also a ridiculously small glass. Most establishments offer a choice of 175 or 250ml.
Went to bed and found the bathroom fan ran for a very long time after the light was turned off and the bearings were worn out so it was ultra noisy. Eventually had to call the duty manager, who tried to fix things and then moved us to an adjacent room. This could have happened to anyone at any time, and although it was inconvenient it was dealt with professionally and quickly.
We stayed for 2 nights, and the hotel was much busier on the Saturday. What struck us was the friendliness and helpfulness of the staff. This is hard to get right - I dislike with passion the 'have a nice day' type of mindless remark made in many fast-food outlets. The staff here were genuinely being friendly but were certainly not overbearing. We had cooked breakfast on both mornings, and it is not to be missed. Very good service with smiles, and very good food - bacon was excellent and the local sausage superb.
The rooms were clean and well equipped. The hotel is quite old, so expect a few squeeky floor boards and sloping floors, but it has nice character. Very well positioned for walking into Buxton (three minutes), as we did to eat on Saturday night.
Hotel parking is free but not plentiful. Street parking is easily come by on the roads at the front and rear. less