NOT dog friendly, NOT 4stars, NOT coming back!
12/10/2019 MauroRispoli, Southampton, United Kingdom
Checked in for two nights for me, my wife and little dog direct with Best Western. I’m a Diamond member not that it made any difference on arrival. Was firs told my booking was for one night for one ... more
Checked in for two nights for me, my wife and little dog direct with Best Western. I’m a Diamond member not that it made any difference on arrival. Was firs told my booking was for one night for one person then informed in no uncertain terms that my dog was allowed in NO areas other then our room. Tried to explain that I was told at booking the dog was allowed to be in the bar or lounge rooms with us whilst we eat but again I was informed NOWHERE but room. Thought I’d ask to speak to The Manager who swiftly informed me she didn’t like the way I spoke to her staff, policy was policy and I can pretty much take a run and jump! Well I booked in for two nights non-refundable but after this first night I’ll take The Managers direction so me, the wife and the dog will leave. Not coming back here which is a shame because location looks ideal but not paying to be treated like something someone might have stepped in. Best Western take note as I will not longer be requiring my membership card with you guys, thanks. less
Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
My receptionist tried her hardest to check you in in a polite and courteous manner however you were extremely rude and volatile from the moment you stepped in the front door. Even though we were unable to allocate you a pet friendly room we did allow you to stay with your dog, as with anybody staying here with a dog they are not permitted into the hotels main areas and had you have given the receptionist a chance to explain properly rather that shouting abuse at her then she could of explained this in full to you. You did not request to speak to me i came to the desk when i heard you raise your voice and swear at my receptionist, this is something i will not tolerate as we are not here to be abused in this way and after you left the reception area i actually attempted to call you in your room to inform you that i wanted you to leave due to your appalling behavior that was witnessed by another guest who was so disturbed by the way you behaved he was about to intervene. I too will be making contact with Best western in the morning to ensure you are not allowed to book this hotel again.