19/08/2019 paulafhoo, South Wales, United Kingdom
We were a group of 7 who booked spa packages. 1 of our group was not able to make the date, so contacted the Spa who accomodated her on another day - so that was really helpful. However, for the rest ... more
We were a group of 7 who booked spa packages. 1 of our group was not able to make the date, so contacted the Spa who accomodated her on another day - so that was really helpful. However, for the rest of us, we found the whole experience a lttle disappointing. 2 members of the group reported that 25 min treatments were actually only 20 mins and I think we all commented that the temperature of the jacuzzi and the steam room were much lower than we would expect, but we do all react to heat differently, so perhaps it's just us. The worst thing was the lunch - we hoped for a leisurely lunch, but for 6 of us it took 2 hours!! we were told that it was ‘busy’ and that chef was dealing with a delivery. At no point was the restaurant more than 1/3rd full, so we would suggest either additional staff are needed in the kitchen or deliveries are timed outside of weekday lunch times. Our waitress, whilst polite, took 3 attempts to get our order correct. She admitted she was in her first week, but had little understanding of the menu. More training needed! The Caesar Salad, is not a Caesar Salad; it’s a salad with chicken and Caesar dressing; A proper Caesar salad does not have tomato or cucumber. We're not being picky - one of our group cannot eat cucumber and therefore had to send it back. She told the waitress it was because the contents of the salad were not correct and that she cannot have cucumber. She reordered a posh fish finger sandwich, which came with a side salad - including CUCUMBER. In the end, we were laughing as it was all getting a bit 'Mrs Overall' but it did really spoil the day and we wouldn't be rushing to go back. Our drinks and sides came to just under £30 and the Spa Manager did agree to waive this due to our experience. less
Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Thank you for your feedback, I shall be passing this on to the relevant departments.
I hope this wont deter you from returning again.