Furious Noting Previous Reviews of poor Hotel experience and Room 228 - Disgrace
I’m very angry about this complete waste of hard earned money because my daughter gifted us this Spa Seekers gift £520 last Christmas and we decided due to COVID to spend our relaxing break in Wales and bring our dog along. I rarely give poor reviews and usually find the best aspects wherever we stay ( please see my reviews). I don’t want to see any property or business struggle at this time , but.. WAKE UP to yourselves....
The room 228 (avoid) was very clean and this is possibly the only positive thing I have to say about this whole shoddy stay.
The abrupt lady on reception declined check ins before 3pm . I understand this policy completely but surely 12 guests all congregating at precisely 3pm was plain COVID stupid as a nurse it grated being placed at risk like this. Please can you check folk in and ask them to access their rooms at 3pm. This hotel also loses heaps of money with such silliness and lack of skills by guiding folk to afternoon tea or bar and beverages. As we stood watching as 3pm approached it turned out to appear to be laziness waiting for the next shift to check everyone in. Shame on you silly receptionist.
There were 3 hairdryers?,?, trouser press, kitchenette. The bed is hard and a very small double with just enough space to get around it. Furniture nasty shiny dark flat pack repro wood. Shower bathroom all good. The grounds attractive next to a ancient ruin of a bishops Manor House. The conservatory was unuasable with water collected in buckets from leaking roof. I liked the room for our doggy stay , plenty of space and hanging space for wet stuff and a hoze close by to wash off a muddy pouch.
it was unfortunate that staff gathered to smoke on the steps below us and the kitchen fat smells wafted upwards as we realised throughout the day. The grease fumes make the handrail sticky and it is slippery underfoot.. Yuk.
But hey ho shut the door no smell in the room. We rearranged the layout to be able to see the tv from the sofa/sofabed. But this sofa sloped forward and moved forward so you had to keep repositioning the cushions so not very comfortable at all but a minor compared to the water noise issues.
What we didn’t bargain for was the water feature in our room,... a constant running water and boiler sound. I rang down to change rooms and was told it was the tanks filling and it would stop. Well it didn’t stop and I’m not talking a slight noise I’m talking a major boiler water running sound.
I complained at 7pm and the receptionist claimed that this wasn’t something usually experienced and called out the handyman Dave. Well if you look back this problem is well documented in reviews. You just stuck us here , caring little for your guest experience. How very dare you.
The water was turned off which meant no cold water , no toilet flushing. We were offered to change rooms when I complained for a 3 rd time, mid day the following day ...realy on a two night spa break.
Night two the geezer continued and we slept intermittently having to open the cold water faucet to ease the sound. I heard guests in room 1 complaining about lack of hot water. Guys you have a plumbing problem and seem to be in denial somewhere along the way.
Our spas massage experience, The masseuse..doesn’t introduce herself, no slipper no robes no greetings and no enjoyable spa experience. No ability to coincide swims with spa timings. It’s just poorly thought through irrespective of COVID. Completely poor massage, no worse useless.
Dining room menu was ok, food mediocre, service was very weak. Goodness knows who advised on COVID measures but it’s all rather clueless .e.g. Perspex Barrier at entrance to dining room but none where each guest walks past seated diners. Nothing set up on tables , not enough ice buckets for 3 requests. We got a Corona beer bucket which caused a smile.
The pool area is very pleasant. Outside the chairs were strewn about by the wind. You Lazy lot pick them up and arrange them.
Query about the Bill ..dog friendly room charges, I was met with we will deduct because of your noisy room. Refund because of our poor experience but please don’t combine the two very different issues. Had you chosen to acknowledge our poor experience for what it was then I may be less furious about this shoddy hotel stay.
Save your money stay at OYO , and go for a massage elsewhere . OYO offer a much better restaurant and front of venue experience, training of staff and despite being a budget brand compared too the international brand of Best Western.
I will be writing to Spa Seekers about your poor spa offer ...shape up this is 2020 as nine of us are ever going to forget. Needless to say I will never be back. less
Lamphey Court, General Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am sorry to hear of the issues you experienced during your stay with us. We take all feedback very seriously and i would be grateful if you contact myself directly to discuss this matter further.