Best Western Lamphey Court Hotel & Spa

Loved the hotel and it’s location, which is ideal for exploring South West Wales. Enjoyed a British breakfast and the wonderful swimming complex with steam room, jacuzzi, sauna and optional spa facilities. Lovely staff and a good ambience. less

After calling before making our booking to ensure we paid for a room that would provide us the view from the front of the house, this wasn't what we got... Room 3 is directly above the kitchen, so there's a constant drone you can hear from the equipment running, and also the music the staff are listening to! Totally defeats the point of a hotel room where the primary aim is a peaceful nights sleep. We had to call down to reception to get the music turned down, and there was no apology from staff that night or the following morning on check-out. Equally, we made 2 reservations for the spa, just to find on arrival only one of these had been recorded! Luckily they were still able to accommodate us both, but I felt it was lucky we checked upon check-in. less

Having read previous Reviews, I wondered how our visit would be on this occasion. ~ We have stayed at Lamphey Court a handful of times, over the last couple of years in the main Hotel Building. This visit in late November, the Reception Area, had a beautifully decorated Christmas Tree, and the downstairs of Hotel looked extremely festive ! During our stay, we found the Staff, without exception, very helpful and attentive as always. Our bedroom, was clean, warm and very comfortable. We had Dinner in the Conservatory. There was a varied Menu. When our food arrived, it was well presented, very tasty, and the portion sizes were good. In fact, we asked if the Chef that evening, could be complimented and congratulated. The following morning, we enjoyed a hearty Breakfast, in the newly refurbished Dining Room. Overall, we enjoyed and were pleased with our brief stay, and are already looking forward to returning in the New Year. less

We had a three night b+b stay. The "superior" room we booked was musty and all our clothes took on the smell, the rooms had dead flies on the window sills and on the floors. The tv remote was missing and was told they "we haven't got a spare" so no tv. We made it to breakfast for two of the mornings, ordered one cooked breakfast, one bacon sandwich and two coffees, in spite of asking twice the coffees came as we finished breakfast. Breakfast was served in the conservatory and directly above our table was a spider's web with three dead flies hanging in it. We looked at the spa which seemed quite busy, the spa reception area again had a messy floor (twigs, leaves and grit) and again there were dead flies, we decided against using the facility on grounds of dubious hygiene. When we booked out we were asked for a further £50.00 for breakfast, fortunately I had my booking sheet which stated b+b. We would not revisit and would not recommend. This hotel charges premium rates and is currently probably only at two star condition. less

Excellent staff and food. Rooms a bit dated and needs heating left on to be controlled by the customer rather than centrally. Staff soooo helpful. Lovely pool and spa but needs to be open longer for children to use. Will stay again. less