We arrived for a one night stay during a short break to West Wales, check in was from 2pm and we arrived at approx 5pm. The gentleman in front of us was informed that his room was not yet ready and led away into a public room to one side, I immediately had a bad feeling. We had booked for a double deluxe room with an additional bed for my daughter, luckily my wife had brought the booking print-out.
We were immediately asked if the room could have been booked under another name, the receptionist was visibly embarassed. Is it not possible that the staff could just be honest and say sorry sir/madam there has been an error in the booking please bear with me while I organise your accomodation. No, apparently our room was not ready, the receptionist called another member of staff who darted off up-stairs at speed.
We were led into the same day room as the previous gentleman and asked to wait, a short time later we were called back to the desk. We were informed that we were being upgraded to a family suite at no extra cost. If you are offered this beware, we made the mistake of settling for this offer. My thinking now is that we traded in a quality room for a suite, basically quantity over quality.
ok we get to the room in an adjacent building, the room is dull and glum. There is damp staining the walls in the small twin room, the paint is peeling off the walls around the window, the furniture is odds and ends and the whole place needs a damn good clean and decoration.
As this is a family room I would at least expect the windows to have locks on to prevent children falling out of the windows. Now, on arrival I checked the radiators on entry into the room as I have a young daughter, they were cold, however my daughter managed to burn her hand on the radiator in the bathroom that was on. Now I expect this radiator may have been on as it was the bathroom, it was not a towel radiator and all the others were off, but it was so hot I was unable to touch it, yet alone youngsters.
Apart from the general dirtiness and worn tired health of the room the "Double" bed was not big enough for two adults and was most uncomfortable. The kettle was filled with some stale water and the room smelt stale.
We were only staying the night so decided to remain, but went out till it was time to put my child to bed.
The next morning we went to breakfast, i have had better cooked breakfasts from vans on the side of the road, at least they ensure the food is hot. The sausages are obviously pre-cooked, but is it to much to ensure they are heated properly. ok bad breakfast in general.
We finished breakfast and then headed to check out.
My wife went in to check out, the room had been pre-paid before arrival, the receptionist then produced an invoice to be paid for the increased full price for the different room we were in, my wife explained it was pre-paid and the fault was down to the hotel, the receptionist didn't seem to be interested and had to phone the manager before reluctantly accepting that we weren't going to pay anymore. Though we were told that we would be sent an invoice. Knowing how badly this hotel is being run I now expect them to charge my card for the room and probably add on the included breakfast.
Steer clear of this place I dont blame the staff, the management seem to be leaving them to take the flak for a lot of less
26tonyl, Owner at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for taking the time to write a review
It does seem that we did not meet your expectations during your stay & I was very sorry to hear this
I have taken note of all the points you raise & rest assured we will deal with them
I do hope that you will consider Lamphey Court the next time you visit Pembrokeshire which will give us the opportunity to show you that your comments have not been ignored