Best Western Lamphey Court Hotel & Spa

This could be so much better. Gorgeous setting fabulous building,comfy rooms. Attention to detail very much missing. Terrible shower, just a dribble , and only just warm.Very limited choice of red wine due to stock control likewise with Gordon's gin.... the motto seems to be quantity over quality on the food front, what a shame. All these things so easily fixed. This lovely hotel is in need of better management. less

Excellent staff food and service, A beautiful hotel, well maintained with 1st class facilities.Stayed in the west wing, superb room. Quiet and comfortable. Would highly recommend to any thinking of visiting West wales. less

What a shambles of a weekend. My partner booked us a night away as a treat. Weren’t told that check in was at 3pm and we got there by 12.45pm as we had treatments booked in. Treatments cancelled. We then drove around for 3 hours to find somewhere to eat food as we had been travelling since 10am. On booking into the hotel we were told that the restaurant was fully booked for evening meals, even after I had rang reception in the afternoon to check they were doing meals, I wasn’t told to book in at a that time. We were advised that 2 places up the road were available to eat at only to find one was closed and the other fully booked. In the end, my partner drove us to Aldi and ended up buying a little platter of food for us to eat in the room- what a lovely night away! Not! I had a shower in the morning and the water was cold! Breakfast was at 10am, service was very slow. We are given coffee and waited a while for our order to be taken, we had eaten our cooked breakfast and left before the toast was brought to our table. Very disappointed and will not be returning again! less

This hotel is a little gem we wish we had found it many years ago we enjoyed so much. Excellent staff who know how to look after guests. Food was of a good standard and the room was just perfect and very comfortable. Looking forward to visiting again in the next few months. less

I’m very angry about this complete waste of hard earned money because my daughter gifted us this Spa Seekers gift £520 last Christmas and we decided due to COVID to spend our relaxing break in Wales and bring our dog along. I rarely give poor reviews and usually find the best aspects wherever we stay ( please see my reviews). I don’t want to see any property or business struggle at this time , but.. WAKE UP to yourselves.... The room 228 (avoid) was very clean and this is possibly the only positive thing I have to say about this whole shoddy stay. The abrupt lady on reception declined check ins before 3pm . I understand this policy completely but surely 12 guests all congregating at precisely 3pm was plain COVID stupid as a nurse it grated being placed at risk like this. Please can you check folk in and ask them to access their rooms at 3pm. This hotel also loses heaps of money with such silliness and lack of skills by guiding folk to afternoon tea or bar and beverages. As we stood watching as 3pm approached it turned out to appear to be laziness waiting for the next shift to check everyone in. Shame on you silly receptionist. There were 3 hairdryers?,?, trouser press, kitchenette. The bed is hard and a very small double with just enough space to get around it. Furniture nasty shiny dark flat pack repro wood. Shower bathroom all good. The grounds attractive next to a ancient ruin of a bishops Manor House. The conservatory was unuasable with water collected in buckets from leaking roof. I liked the room for our doggy stay , plenty of space and hanging space for wet stuff and a hoze close by to wash off a muddy pouch. it was unfortunate that staff gathered to smoke on the steps below us and the kitchen fat smells wafted upwards as we realised throughout the day. The grease fumes make the handrail sticky and it is slippery underfoot.. Yuk. But hey ho shut the door no smell in the room. We rearranged the layout to be able to see the tv from the sofa/sofabed. But this sofa sloped forward and moved forward so you had to keep repositioning the cushions so not very comfortable at all but a minor compared to the water noise issues. What we didn’t bargain for was the water feature in our room,... a constant running water and boiler sound. I rang down to change rooms and was told it was the tanks filling and it would stop. Well it didn’t stop and I’m not talking a slight noise I’m talking a major boiler water running sound. I complained at 7pm and the receptionist claimed that this wasn’t something usually experienced and called out the handyman Dave. Well if you look back this problem is well documented in reviews. You just stuck us here , caring little for your guest experience. How very dare you. The water was turned off which meant no cold water , no toilet flushing. We were offered to change rooms when I complained for a 3 rd time, mid day the following day ...realy on a two night spa break. Night two the geezer continued and we slept intermittently having to open the cold water faucet to ease the sound. I heard guests in room 1 complaining about lack of hot water. Guys you have a plumbing problem and seem to be in denial somewhere along the way. Our spas massage experience, The masseuse..doesn’t introduce herself, no slipper no robes no greetings and no enjoyable spa experience. No ability to coincide swims with spa timings. It’s just poorly thought through irrespective of COVID. Completely poor massage, no worse useless. Dining room menu was ok, food mediocre, service was very weak. Goodness knows who advised on COVID measures but it’s all rather clueless .e.g. Perspex Barrier at entrance to dining room but none where each guest walks past seated diners. Nothing set up on tables , not enough ice buckets for 3 requests. We got a Corona beer bucket which caused a smile. The pool area is very pleasant. Outside the chairs were strewn about by the wind. You Lazy lot pick them up and arrange them. Query about the Bill ..dog friendly room charges, I was met with we will deduct because of your noisy room. Refund because of our poor experience but please don’t combine the two very different issues. Had you chosen to acknowledge our poor experience for what it was then I may be less furious about this shoddy hotel stay. Save your money stay at OYO , and go for a massage elsewhere . OYO offer a much better restaurant and front of venue experience, training of staff and despite being a budget brand compared too the international brand of Best Western. I will be writing to Spa Seekers about your poor spa offer ...shape up this is 2020 as nine of us are ever going to forget. Needless to say I will never be back. less