Beautifully located in the countryside but......
29/04/2018 Lorraine S, Gold Coast, Australia
This beautiful looking hotel was once a residence but had been converted into a hotel some time ago. Next to hotel was the spa/pool where I had to pay 25 English pounds for a very basic manicure. We d... more
This beautiful looking hotel was once a residence but had been converted into a hotel some time ago. Next to hotel was the spa/pool where I had to pay 25 English pounds for a very basic manicure. We developed upset stomachs from our lunchtime sandwiches and we were not the only ones to do so. Our first dinner, the staff got the order incorrect for husband and when his right order arrived the food was under cooked because it had to be cooked in a hurry. The staff always seemed to be in a flap and they weren't even busy. I would hate to think what it would be like in high season. less
Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
Wow not sure where to start on this? I would like to ask if any of your points you mentioned in your review to any member of staff?
You say you had upset stomachs from your sandwiches? How do you know this to be from sandwiches you had? who were the other guests to have upset sandwiches? We have no reports of any complaints regards this matter and find this extremely serious and this should be brought to our attention almost immediately so we are able to take relevant procedures.
Errors do seem to happen during service so we can only apologise for these little mishaps. I am not sure staff are always in the flap quite a flippant remark. I would be curious to speak with you further to establish some of these facts as I have no records of you staying here in recent weeks?
Please contact me direct on firstname.lastname@example.org
Thank you for your time giving us a review and I hope to be in touch very soon.