4 star no way not by a long chalk !!!!
30/03/2015 leopardlady2503, Swansea, United Kingdom
On arrival there was no receptionist to greet us, another guest had to find her and although pleaseant she did not provide us with any information about the hotel the dinner menu or where the bar was... more
On arrival there was no receptionist to greet us, another guest had to find her and although pleaseant she did not provide us with any information about the hotel the dinner menu or where the bar was etc. When we arrived at our room we were extremely disappointed it was very old and shabby no chic about this back to the eighties we go, nothing been touched in over 30 years. add on hard pillows damp bed and no sunlight and you have the picture.
We decided to have a cream tea and try and make the best of it as it was my birthday present a deal I had via Travelzoo however we had to try and find out where this was served as again no staff around. We spotted a waiter in the conservatory who didnt even acknowldege us until another guest promted him too and left us to get our tea, on return I asked him what the choice of sandwiches were and was told there wasnt one just chef's selection he then disappeared and 30 more minutes later I had to seek out the receptionist to see if we had been forgotten.
Bearing in mind the place was practically empty and we were the only guests having tea didnt bode very well. We had a short rest and decided to get out of there as quickly as possible no holds barred and made an excuse that my mum was ill, still suffering with a bad head cold I really couldnt be bothered to give them the chance to apoligise, by this time my celebration was ruined.
I also overheard the staff moaning about a change in rota, the owners son was a complete misery and although laying up tables in the conservatory did not once acknowldege us or check that we had what we wanted.
I really cannot believe all the positive reviews on here it seems like we have visited a different hotel and would rate it 2 star at best and no way would we return. less