Best Western Lamphey Court Hotel & Spa

I booked last minute for an overnight stay with dinner, bed & breakfast, just solo but secured a deal staying in a double room in the coach house. The building is stunning as you approach, in lovely grounds. The room itself was spacious but as others had reviewed the beds were twins pushed together with no double mattress on top, even if the bases had been two separate beds it would have been nice to have at least have a double mattress on top so that the join wasn't felt. The room was clean but there were a few stray hairs in the bathroom that weren't mine and the wardrobe had mouldy damp patches which smelt & meant that in bed I could smell that damp smell too. The shower was quite pathetic but the little bathroom luxuries left were a nice touch. The pool is only 14m so i didn't swim in it as it was full of families enjoying when i was there so i made use of the steam room, sauna, the cold pool to cool off my legs and then a few rounds in the jacuzzi. These were all much appreciated after a long day walking and then a quick gym session in what was a surprisingly well stocked gym for both cardio and weights. The bar area was small & quite dark, but there were tables outside if you wanted to sit and it was a pleasant evening. The conservatory for dinner was bright & the staff were very friendly and attentive. The food was lovely & I was stuffed but had to make use of the £25 value for the dinner meal. The drinks were very expensive though, £7 for a bottle of 330ml bottle of peroni! Breakfast was a different matter, in a different room with no sittings pre-booked as dinner had been. This left it feeling very chaotic and rushed and it took an age for a member of staff to ask for my order. I made toast, in a machine that took an age, but then there was no butter on my table, so by the time i had asked for this and received it my cooked breakfast arrived. The buffet area was needing replenishing when i arrived and it took a few different customers to ask for certain things to be gotten. The breakfast experience and food quality was definitely not up to the standard that had been set from the dinner the night before. The hotel it well sited for exploring the tourist attractions locally and i would happily stay here again as the spa facilities made it a little luxury night away to recharge my batteries, i just might go for breakfast at a much earlier time to try and avoid the carnage that unfolded. less

The location, the grounds and the main building of this hotel were nice. The spa and pool area is 100% what makes this hotel a 4* and the facilities there were good. Our room however was located in the coach house (side building) about a 30 second walk from the main hotel. The room didn't have wi-fi (when it was advertised that it was) which was a massive let down. The wi-fi was only accessible in the main building, so don't be fooled by this or be prepared to take a chance on whether the signal stretches as far as your room. The room that we had in the coach house was only the basic room, but I was very let down given the 4* expectation. The room had a very dull feel, and given we checked in at 3pm there was a terrible (sorry for the stereotypical view) old person smell. It was very strong and was noticeable every time you entered the room. There were damp stains in the corner of the rooms on the wallpaper which was surprising. I wouldn't recommend this hotel unless you are going to spend more on the executive or more expensive rooms, where you may actually get your moneys worth. less

Normally I would have given this a 1 star rating for dishonest advertising, but on checking a bit closer they do clearly state that family rooms are in the coach house and not actually in th main hotel. Not actually staying in the hotel that you book is a major bugbear of mine, as I like to not have to put a rain jacket on just to go to the bar or have breakfast. We stayed in the coach house as a family of 5. Plenty of space for all of us and the kids enjoyed waking up to the sheep just outside the window. The.hotel itself is a bit dated aand could probably to with a refurb, particularly the bathroom. As another reviewer stated, the in room tea and coffee making facilities were excellent and generously topped up each day. We only ate at the hotel on our first night, but the food we had was excellent. I had a lamb burger that was so big I couldn't finish it, even though I really tried hard. The menu is fairly limited, but we all enjoyed our food. The big bonus with this hotel is getting to use the spa. The kids get to go in the pool, so was nice to be able to go for a quick dip with them after a day out sightseeing. The staff at the hotel were also really friendly. less

we had a twin room in the east wing, very clean and a large bathroom. the bed was one of the most comfortable hotel beds that i have used. the staff were exceptionally friendly and in my opinion genuinely so. they remembered comments we had made and asked us about them when they saw us again. we used the swimming pool etc which is all nicely laid out with indoor and outdoor loungers. we had dinner on one evening of our stay and it was delicious. spicy carrot soup and then sirloin and rack of lamb. the location is perfect for pottering about the coast and i do not hesitate to recommend a stay here and whilst here my tip is to take a boat trip from tenby to caldey island, we spent a lovely few hours there. less

We stayed here twice during July for one night either side of our trip to Ireland. The first night we stayed in a room within the hotel in the West Wing (Room 18), which was very nice and airy and pleasant but was a bit of a trek. Had a very nice meal in the restaurant (although service was a bit slow) and generally found the hotel quite pleasant. Our return stay on our way back was not so good. We were booked into one of the studio apart-rooms. Hmm. The room itself (room 240) was nice but was dark and dingy and in desperate need of decoration/an overhaul. You had to go up 2 steps to the corridor style bathroom - not too much trouble except that the steps were immediately outside the door as you stepped out and the shower - well it was an insult to call it a shower, the water just trickled out, and what did come out went mainly over the floor due to a badly fitting screen. Dinner in the restaurant this time was poor. After having the main course, we waited and waited and waited for someone to take our dessert order, and although we got our jug of water re-filled, no-one did. In the end we just gave up - restaurant wasn't busy either. Having said all that, the staff themselves were very friendly and helpful, and the SPA area is very nice (although we didn't use it). The actual meals we had in the restaurant were very enjoyable and well cooked and both times breakfasts were good. Would I stay again? Yes - but only if I could get a room inside the hotel. less