Best Western Lamphey Court Hotel & Spa

The hotel staff were welcoming and friendly the hotel decor was a little tired and dated but exceptionally clean, the rooms we stayed were also clean but again a bit tired needs freshening up. The spa facilities were unfortunately not available due to covid. The breakfast was excellent and the staff again very helpful warm and welcoming and nothing to much trouble and eating breakfast outside Alfresco was made a pleasant experience but if weather not good may be an issue as there were no heaters. Overall a pleasant stay in a nice hotel less

Very carefully taken pictures to fool your eyes, sometimes you believe to get the services for the money you pay, in reality this is not true. In simple way to say pay premium price you get a roof to sleep at night. There is no wow factor here please don’t waste your money. less

Initially things seemed okay. The room was tired, very dated and below expectation, however the beds were comfy and we all slept well. There were some understandable changes in place due to COVID and they were all fine and well organised. There was no spa, pool or tennis facilties and we were fine with that. The issues started on the second night, we all went to shower and there was no pressure. It was absolutely inadequate for purpose. We complained and were told that someone would look into it. After a couple of days a plumber came and said that due to the shower being gravity fed from 1 metre above it would never be able to give any pressure. We were told that the duty manager would be consulted to look at reducing our rate and that another room might be available to shower in. We were told they would be in touch with a resolution. This never happened, we just had our bill put under the door on the last morning with a 10% discount applied. We had to request tea and coffee supplies which didn't come until the 2nd request and were woefully inadequate. In the end we decided to go to Tesco and get our own supplies, as few times we called reception and got no reply. I'm sure this was down to lack of capacity but just a little frustrating when you are told to avoid going to reception and that it is best to call instead. We ran out of toilet paper so I facebook messaged the hotel and got a rapid response and delivery. It might be worth having guests put a card outside their door daily requesting anything they need which could be left outside the room in a bag. We started getting supplies proactively delivered on the last two days of our visit. All the staff were friendly and happy to listen and empathise but the lack of proactive follow up from a senior manager was disappointing. The alternative shower option never materialised either. The breakfasts were fine, continental delivered to the room daily with the option on cooked to your room or in an outside marquee. The staff in the marquee were great and friendly and delivered great service in challenging times. Overall we were disappointed with the shower and lack of resolution to this. We would have preferred a different room rather than money off. When you have been in isolation for so long and you just want to go somewhere with decent facilities and you get less than you have at home it's upsetting and depressing. We would only return if the bathroom facilities were fixed. less

Biotec facial - Had the biotec facial with jasmine, it was amazing! It’s left my skin feeling fresh and rejuvenated! Jas was great at explaining all process of the treatment! And to top it off I had HD brows too, best place to come for treatments in pembs 100% less

this hotel is superb we have been there a few times now and will continue to go there the staff at breakfast and dinner are super and the reception staff is one of the best i have seen so fare i can recommend this hotel to everyone the rooms are very good well the studios for us because we have a dog and i have to say that the spa staff are very good and the hair dresser is excellent mi wife likes it very much the surrounding areas are very beautiful and very peaceful will go back there soon less