Best Western Lamphey Court Hotel & Spa

I stayed here for 3 days with my wife and was impressed by the location of the hotel. It’s set in its own grounds next to the ruins of a medieval Bishops Palace. Great for exploring the West Wales coast. On arrival we were immediately offered a free upgrade on our room by very friendly reception staff. As others have mentioned the room was cold and we had to ask for the central heating to be turned on during our stay. The room had a lovely view over the grounds but looked like it needed a bit of a clean due to dust on various bits of furniture. The one unforgivable part was that there were remnants of the previous occupants on the toilet pan. Clearly the cleaning staff had not cleaned the room properly. Management should keep an eye on them. We really enjoyed the spa as it was very relaxing although the pool was colder than expected. It was fairly quiet at the hotel and so we were disappointed when we were told at dinner that some of the dishes on the menu were not available. At breakfast we were then told that they had run out of smoked salmon. From previous reviews the kitchen seems to have continuing issues. All in all we enjoyed our stay. The Spa, the location of the hotel, and the friendly staff are the highlights. less

Full use of spa during the morning . Lovely place clean and relaxing . Great pool. Lunch at 12.30 . Food was five star . Absolutely lovely . It was prompt well presented and hot which is a big plus for me and soooooo tasty less

Booked a one night stay via expedia for a reasonable rate. Well worth the money! I honestly felt like I was not posh enough to afford a night stay here haha. First of all, I need to say how lovely the staff were for me and my mum. After driving all night, the lady at the desk allowed us early check into our room for a much needed power nap. And breakfast. She was so helpful getting us sorted after we had a 9 hour drive. I did try and remember her name, but honestly, I cant remember. Also, the lady on the desk this morning was also very lovely. If im honest, all staff were brilliant, making sure we had what we needed. Breakfast was great on both mornings, with choices of cereal, pastries, toast, ham etc as well as a cooked breakfast. And the coffee was great! well needed. Service was extremely quick, with food cooked perfectly. Again, servers made sure we had enough of what we wanted. Room it'self was a twin room. So so quiet which was what we wanted for a saturday night! Beds comfy and bath/shower relaxing. Heating was on so we were nice and toasty despite the storm. We only really had time to use the spa and pool for about an hour. But again, totally up to standard. Hot tub was an ideal temperature. not the type where you're overheating within minutes. Just warm enough to sit for a while, and after my drive, got my muscles going again. The pool...ok was a bit cool, but the exact same as other pools I use where ever I go. but I feel like other review people have been overdramatic. Pools are for swimming. And after a few lengths, I would not want it any warmer! The sauna and stream room, again perfect balance of not too hot where its uncomfortable, like with many others ive been too. These ones were again at right temperature, I could have fallen asleep! Location in lamphey, central to where we needed to be. Not hard to get too. Although, take care when using google maps...it takes you down some small country roads because its "quicker" But on a normal road to pembroke..totally easy. So yes, all in all, a brilliant stay, and I will be staying here again! Thank you to everyone at the best western over the weekend! You're all great. Keep up the good work! less

My partner and I stayed at the hotel to celebrate our anniversary. We booked a deluxe room, which was spacious and well equipped. The king size bed was as comfortable as our bed at home and the hotel was quiet throughout the night. We used the spa facilities which were also exceptional. We only wish the Spa was a little closer to home. We ate our evening meal in the restaurant and couldn't faultl the selection on offer. What we had was perfectly cooked and presented. Staff were helpful and friendly. Breakfast was nicely prepared and a treat too. A lovely restful visit. less

Disappointed to say the least. Have stayed at far superior properties (outside of the best Western group) for far less. If you're looking to book this property, I'd suggest reconsideration. Some points to be aware of: Spa pool and infant pool were colder than you'd expect. Colder than our local council run swimming facilities. We were planning on returning to the spa on our second day but this put us off. Certainly not suitable if you have children and far from a relaxing dip. The only baby change facilities were on the poolside (these were also locked) which were not advertised or offered to us. Breakfast was appallingly dry and overcooked. Again something we were looking forward to and wish we hadn't bothered. When calculated, it worked out that breakfast cost in excess of £12 per head for our stay, very unsatisfying. Our room's key card was deactivated half hour before checkout, when returning from breakfast we couldn't get back into our room to collect our belongings. This meant a trek in the rain back to reception for my partner while I waited outside our room for 10 minutes with an 8 month old who was already unhappy and needing to be changed. It appears they had deactivated many of other guests' key cards also, leading to a queue of people at reception requiring assistance. The only positive to take away from our stay would be that the staff are welcoming and friendly. less