I visited with a hen party group this weekend and was thoroughly underwhelmed by the hotel. The facade is impressive and it really could be a lovely establishment but a lot of money, time and retraining needs to be done to get it up to a reasonable standard.
The 2 stars are solely awarded to the spa in my opinion. It was clean, well equipped and had lovely staff. The facial treatment was relaxing and I would recommend the spa but just don't stay overnight.
Steer clear of lunch, it takes them over an hour to plate up some sandwiches and cake from a packet. Shockingly, the menu prices "aren't correct" apparently and they added an extra £1 on to the afternoon tea for two after we ordered. Disgraceful. In addition, the afternoon tea for two consists of 4 tiny finger sandwiches, 2 dry welsh cakes, 2 slices of bara brith and 1, yes 1, scone. So who gets the scone? I would say the one that's hungriest but that's going to be a close call with their portions. We asked for another scone only to be told it was an extra £3.50.
My main cause for concern was the attempt of overcharging at check out. They seem to pick a price out of thin air irrespective of what you had agreed in writing via email. Our party had to argue tooth and nail to actually pay what we were quoted and not Be overcharged. Their customer service is appalling. I don't think their front of house staff are equipped for their roles and the only 2 members of staff worth their salaries were a young dark haired girl and guy in the restaurant.
As for the rooms, my window (in a ground floor family room) did not shut properly and was wedged shut with toilet room when I arrived, like a bad attempt from Art Attack.
I'd suggest you chose another location of your weekend dos getaway. less