Sister's hen do.
26/11/2015 CarlyJane1995, Pembrokeshire, United Kingdom
We went here for my sisters hen do. Set in an idyllic setting, lovely sauna, steam room, jaccuzi ect. My treatment was fantastic, very relaxing and tranquil. There were 16 of us so we were staggered t... more
We went here for my sisters hen do. Set in an idyllic setting, lovely sauna, steam room, jaccuzi ect. My treatment was fantastic, very relaxing and tranquil. There were 16 of us so we were staggered through the day. When my Nans came round at 4 she was tired, she sat waiting at 3.45 ready for her 4 o clock treatment. All of the girls were standing Round chatting so my sister asked when would she be able to go in, which the girl replied quite abruptly 'her treatment isn't until 4'
My auntie also had a bad experience in her treatments, the whole way through she said the spa girl didn't stop talking and kept trying to up sell the Elmis products she did not relax at all!!
We had a okay day overall - accept the afternoon tea. Okay there was 16 of us, but our first plate of sandwhiches came out at 1.05, our third and last plate come out at 1.30. There was definitely not enough sandwhiches to go Round, luckily my sister ordered 8 bowls of chips. Which may I add was £3 for a small bowl!! The coffee was extremely weak, had to send it back and get a fresh batch. The staff were extremely unorganized and also barely spoke to us. It was very very poor service and we were one of two tables In the whole place. It defiantly let the whole day down. It was a real shame as for my mums hen do it was fantastic in all aspects. Will definitely leave it a while before returning. less
Lamphey C, General Manager at BEST WESTERN Lamphey Court Hotel, responded to this review
Thank you for choosing the BEST WESTERN Lamphey COURT Hotel and Spa as the venue for celebration. It is always disappointing to hear we did not exceed expectations.
I have reviewed CCTV to ascertain what occured with the timings you mention, this highlights that you and your guests were seated between 1.07 and 1.09pm then tea, coffee was served to you. The first stand of sandwiches were placed on the table at 1.19pm and the last stand of scones 1.29pm. The sandwich element of the Afternoon Tea consist of 3 finger sandwiches per person. I will discuss your comments re elemeis products with the spa manager and her team during our next meeting.
I do hope we can welcome you back to the spa in the near future.