Best Western Lamphey Court Hotel & Spa

I have to say I absolutely loved the character of this hotel. The bar and sitting areas were great. The room was a good size. However, we only had one towel in our room, the handle fell off the shower when I got in and I couldn't control the temperature, the fitness room had nice equipment but hardly any of the life fitness touch screens worked. Additionally, there were no towels in the fitness room and the drinking water in there was literally warm to hot. I don't know about others but hot water is not refreshing when your working out. less

I was bought a voucher for a spa day, Swedish massage and afternoon tea and used it last weekend as a treat and a break from my usually busy life. It was amazing. Although the facilities were pretty basic they did the job and I found myself in a peaceful retreat for most of the day. Plenty if sun loungers around the pool to just relax with a book and cold water (supplied). The sauna, steam room and jacuzzi were adequate. The massage was amazing and the afternoon tea and service was spot on. I would definitely go again to use their facilities and maybe take my trainers next time to use the gym! less

After reading the comments on Trip Advisor, we were a bit skeptical about staying at Lamphey Court for the weekend. However, we were pleasantly surprised by the beautiful, very well kept grounds and a warm, inviting foyer area. Our room was clean, spacious and in keeping with the rest of the hotel. Staff were great, food was great (especially the steak). Our only very minor negative is that the spa pool was quite cold, but that just meant we spent more time in the jacuzzi! If you want an ultra modern hotel, this probably isn't for you, but if you want somewhere in the country, lovely and quiet, with sheep for neighbours, this place is ideal! less

I booked a room here on a non-refundable, non-amendable rate and when I wanted a change (caused by an error on on their website) they were having none of it. Staff lacked the personal touch. Still the stay was good overall, mostly because of the pool. less

i have to admit I was a little dubious about staying here after reading some of the reviews - so much so we decided to pay extra by booking through an intermediary rather than direct as we wanted to ensure we stayed in the main hotel rather than the coach houses (experience at other hotels have taught me staying in the annex rarely ends well) The decor is a little tired and the hotel could benefit from a lick of paint but our room was clean and complete with tea & coffee making facilities as well as free wifi. The furniture is what is known as 'brown' furniture but having stayed in world famous hotels with similar furniture that didn't bother me at all. We were greeted warmly on arrival and when we went to the restuarant again we were served promptly. We were given just the right amount of attention - we never had to seek out a waiter nor wish they'd disappear! The food was lovely and filling so much so we skipped dessert. My only suggestion (apart from the hotel needing a lick of paint) would be to relook at the breakfast options; we were on a room only rate and whilst I appreciate that we needed to pay for breakfast separately I objected to paying £13 for toast as I don't particularly like a cooked breakfast.....so much so I chose to skip breakfast whereas I would have happily paid for a non cooked breakfast option. less