Up there with the worst.
13/04/2019 Tim_DSWorthingUK, Worthing UK
Stayed for one night in one of the hotel's family suites. These rooms are in a separate block (converted stables I believe) the room was in a terrible condition. Ripped wallpaper, rotten window frames... more
Stayed for one night in one of the hotel's family suites. These rooms are in a separate block (converted stables I believe) the room was in a terrible condition. Ripped wallpaper, rotten window frames, windows that don't close properly, mould in the bathroom, cobwebs, and even squashed bugs on the walls. I could go on, but hopefully the photos say it all.
The nature of the building also means noise is an issue. We were on the ground floor, and were kept awake by the constant noise of footsteps from the room above us.
Looking at the reviews on here, it seems that most of the 4/5 star reviews are for the spa, and not the hotel. In fact the spa building / pool was actually very good (the kids enjoyed the pool), but if you are planning to stay at the hotel, it's worth looking past these spa-only reviews.
I hate to give one star reviews but the management really needs to invest in this place and better oversee routine maintenance and cleanliness. less
Lamphey C, Manager at Best Western Lamphey Court Hotel & Spa, responded to this review
I am extremely disappointed to hear you were so dissatisfied with your stay here. I have spoken with the reception team who do not recall your complaint being raised at check out so in order for me to identify which room you are referring to and for me to investigate this matter fully could you contact me directly please firstname.lastname@example.org.