Best Western Lamphey Court Hotel & Spa

We had a three night break via OffPeakLuxury.com which included B&B, £25 pp per evening towards dinner, a bottle of Presecco on arrival and two treatments in the Spa. All these were delivered as promised and smoothly - the staff even rang us in the car on the way down when we were running a little late to check that we were arriving in time for dinner! The staff were all excellent and friendly and seemed happy amongst themselves. Room was spacious and spotless and the Covid precautions were fair and taken seriously - some other comments from other customers seem a bit unfair and OTT - the staff are only doing their best. The meal service at Bfast and Dinner was great, if not a little quirky at times in the order in which things arrived (toast first, last, jam missing etc) but this was a minor issue for us (I can see how more fussy customers may deem this to be poor - we enjoyed it!) We did have an issue on the second night with a loud TV in the room above us - this was quickly sorted by the night staff. The building externally is in need of attention but this is probably more due to Best Western than any local issues. All in all, a lovely break in a fantastic location with lovely staff and excellent value! Thanks !! less

We enjoyed a nice family stay and could not fault the hotel and 5* spa and gym facilities. The location is very nice and peaceful. The nearby village is a nice walk and freshwater east beach is a 5 min drive. Will stay again on our next visit without hesitation. less

This is a fantastic building, In a wonderful quiet village location but is getting a little tired internally in places. Staff were excellent, particularly the young lad who had only been there a couple of weeks. He was friendly and a good laugh. Like most hotels this place is operating under the "new normal" I stay in lots of hotels and this is the most over the top I have seen in recent weeks. The dining room has been moved to the most unappealing all grey room with no windows, or dressing up of any sort. You'll need to book breakfast and evening meal times before arrival to get a slot. The conservatory was closed and apparently has been for months. Mugs and drinking glasses removed from the rooms and replaced with paper cups, although they are quite happy to serve drinks in glasses and cups downstairs. Ended up buying a mug from Sainsbury's. Ridiculous one way system in place meaning a trip to the toilet from the bar required a walk all around the outside of the hotel in the rain to get back in if you stuck to the rules. Most strange of all was the bannister on the sweeping staircase was covered in a blue foam covering making it impossible to clean. Breakfast and evening meals were excellent with good service from the staff. The bedroom was fine with good views and the bed was comfortable. A problem with the plumbing was quickly dealt with. It was excellent value for money. I'd stay again, but not until the COVID crisis is over less

Poor service , not clean , they kept running out of everything. I would strongly reccomend you don’t stay here. The outside and the approach to the hotel is lovely but reality is far from that. The rooms are not that clean and there is soulless atmosphere created by the staff . less

Staff: absolutely lovey (we were not expecting that as there is an aggressive sign about not abusing staff at check-in which gave us a bad and false first impression). Location: perfect. The village is lovely and its in the middle of the peninsula so driving everywhere is easy. Freshwater East beach is less than 10 mins drive and stunning. Room: main hotel rooms are old-fashioned, studios are very cheaply furnished, but all are spotlessly clean. Hotel: no real areas to relax apart from a the bar which had no atmosphere (and no draft beer). We didn't use the pool / spa. Set in its own grounds with a ruin nearby. They promote themselves as pet friendly but it isn't really - pets allowed only in the studio rooms and nowhere else. Breakfast: great choice and nicely cooked but they use really cheap products. The eggs were inedible. Overall I would recommend it due to the lovely staff and location. less