was not happy
14/09/2016 hreinig28, Florida Panhandle, Florida
The night attendant/manager was not a very pleasant individual. She even went so far as to ask what hotels.com charged us and when she was told she expressed her unhappiness because her hotel was bein... more
The night attendant/manager was not a very pleasant individual. She even went so far as to ask what hotels.com charged us and when she was told she expressed her unhappiness because her hotel was being "cheated" as she put it. She then proceeded to tell me about the pet charge. I was fine with that we had a late arrival in town and I just wanted to get my family rested and checked in. The room was extremely outdated and smelled "old". Carpet was dirty and dingy looking, beds very uncomfortable. The breakfast was your standard breakfast, nothing great. The morning front desk clerk was much more pleasant and I enjoyed a brief conversation with her. After arriving home I found that the hotel charged me three separate $25.00 pet fee charges. When I called the hotel I was assured the manager would return my call. This never happened. However, the fee's were reversed. Not a great experience at all. less
Mack H, General Manager at BEST WESTERN Lake Okeechobee, responded to this review
I do apologize for the unpleasant night auditor. I would like a little information if you do not mind. I would like your name so that I could look up the information I need. She was wrong for asking you the pricing information and stating that. I will take appropriate action. I did not receive a message to call you. Please accept my deepest apology. As for our breakfast what did you not like? We are ranked #43 out of over 200 hotels in our district for breakfast. I look forward to hearing from you. Please email me at firstname.lastname@example.org.
Mary Hayes, GM