Please see attached photographs to support this unfortunate experience.
We booked for weekend with our daughters to attend a big birthday party in Beverley in August 2014.
We booked early in March 2014, three executive rooms for our family party of six, to be sure of securing we thought, the best possible accommodation available in Beverley. Our daughter's rooms were OK, although the bathrooms were poorly appointed with discoloured suites, black mould spotted shower curtains and generally shabby. Their rooms smelt a little musty, due we thought to the fact the windows were all nailed shut for security.
The first room offered to my wife and I had a musty smell and someone had tried to mask it with air freshener. It was dark, drab and had tatty wardrobes. The old wooden bed had a cheap soft mattress upon it that didn't fit, leaving a 2-3 inch gap at the head end. The bathroom was poor with a discoloured bath and tatty shower curtains. I'm not that big but wouldn't have fitted onto the toilet in between the bath and wall. Between the 3 rooms we definitely felt that we had drawn the short straw, and we were paying the bill!
The second room offered to us was extremely musty, much worse than the first (no air freshener), as did all the halls and corridors in every part of that rear annex. The double glazed windows hadn't been opened for years and there were layers of webs and dead spiders trapped in between the panes. The walls were stained with damp (see photo). The bathroom was bigger but old, tired and tatty with unsightly plumbing. The crowning glory was that the bed was not just slightly damp; the sheets were wet to the touch. This was only discovered upon getting ready for, and getting into the bed!
We re-dressed and went to the bar to decide what to do. This was a sorry space, smelt musty and would have not looked out of place in a rundown old folk’s home. I ordered some drinks. The man at the bar reached for glasses which were still wet from rinsing and resting on a sheet of blue catering paper towel. He took a roll of the same blue paper catering towel, trapped one end under his chin and rolled it down his waistcoat and tore a two or three sheets. He then proceeded to wipe the wet, lime scale stained glasses with this towel, both inside and out. Hopefully the spirits poured into them acted as a disinfectant.
We sat with our drinks awaiting an outcome from the hotel staff. There was no one else in the bar. My wife was having a PRIVATE conversation with our daughters and told it like it was without, pulling any punches. I have to absolutely agree with everything she said. The lady proprietor somehow overheard this PRIVATE conversation and leapt out from wherever she was hiding, demanding that we leave her hotel. This was 10:30pm.
To be honest, this was not a bad outcome as I was already speculating that spending a night in the car was a better option anyway. However, she did reserve a room for us at the Beverley Arms Hotel, which was clean, sweet smelling and free of damp.
The Lairgate is certainly a very pretty hotel located in its historically interesting building, but the condition of the rooms and the fabric of the building leaves a great deal to be desired. If it is so incredibly damp in August, we shudder to think what on earth it must be like in the winter.
There was a great shortage of accommodation to be had in Beverley that particular weekend due to various weddings, and the rest of our family had no choice but to remain separated from us at the Lairgate Hotel. The staff looked after them very well, but their stay was marred by the fact we were not with them, and they dared not voice any complaints about their own damp or mouldy conditions in fear that they would get chucked out too.
From our viewpoint, £90 plus per night for poor accommodation is not acceptable and this hotel should not carry the "Best Western Hotel" endorsement. less