Best Western Lairgate Hotel

This hotel has a booking.com rating of 8.3, I would struggle to give it half that From the initial message sent the day before, which was ignored, to the 3 calls made in succession which the female answering kept pretending not to hear, this hotel was one bad thing after another. We stayed in room 39, the WORST bed ever, luckily we consumed a fair bit of alcohol, so some sleep was achieved, thankfully not in their bar, £9.40 for 2 drinks, thought I'd bought the brewery. So, the bed, was not the worst thing about the room, the electrical towel rail with the wires hanging out came out just in front and was about as cared for as the upside down shower holder and the residue from the duct tape. To go with the horrible bed there were 2 easy chairs about as comfy as the bed, this room seriously needs some tlc in the comfort stakes. Breakfast was a joke, the dark haired lady who thought she was in charge had no idea how to organise and her snappy 'you will have quite a wait' is not how you speak to people who have paid over 100 quid for an outdated uncomfortable room. The breakfast service was an absolute joke, the quality of the food was passable, but the service appalling. I don't think I have ever felt so pleased to leave a hotel room, the location was ok, but the entire staff need some serious advice and help otherwise it will be a fast chute to closure. less

The room was nice and spacious with a high ceiling and a great bed. It had lots of character. And the staff did everything we could’ve wanted from them in a friendly and helpful way. We would definitely stay there again. less

We stayed here for one night and would whole heartedly recommend it. Although the place is'tired' it was clean and comfortable. Our room was spacious and, although at the front, the double glazing kept traffic noise out so even as light sleepers we were not disturbed. Breakfast portions were generous. The staff worked extremely hard, but were always really polite and exceptionally helpful. We'll definitely stay here again less

I had bought a voucher for afternoon tea at this hotel and must admit on seeing the outside of the building l was very tempted to cancel very glad l didn't my husband and I had a lovely afternoon tea lovely selection of sandwiches pork pie quiche scones and a nice array of cakes less

We stayed for two nights at the Lairgate and had a lovely relaxing break. The bedrooms and public rooms are full of character and something different from the average faceless hotel. Our room was quite big with a sofa as well as table and chairs and a generous bathroom. The staff were very helpful and nothing was any trouble for them. We were last at breakfast but we helped ourselves to the buffet and ordered hot food and we were told that we could take our time and there was no hurry. The hotel has a great location just behind Saturday Market so really convenient but it wasn't noisy and we had a fantastic stay. Would recommend. less