We have been staying at the Kokopelli Lodge for over 25 years and looked forward to staying here. The new owners have let the motel premises decline and should not be considered a Best Western standar... more
We have been staying at the Kokopelli Lodge for over 25 years and looked forward to staying here. The new owners have let the motel premises decline and should not be considered a Best Western standard. The pool the three times we have stayed here this summer is closed and filthy water has collected on top of the cover. Big disappointment for those of us who like to use the pool. The parking lot has litter scattered around. The previously pretty Koi Pond has weeds growing all over the landscaping area. The pet relief area has animal feces all over and we encountered a homeless person sleeping near the shuttle-board Court. The housekeeping staff must be fearless to maintain the rooms which were clean.
Didn’t have the breakfast which used to wonderful for a chain place so can’t comment on this. The lobby is also sad now with all the nice display cases which showcased the local Native American heritage crafts and jewelry gone.
We will be driving onto the Best Western at Raton on our next trip. less
BestWesternHotels, Corporate at Best Western Kokopelli Lodge, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts