Best Western Kokopelli Lodge

Neat Colors & classic layout set this lodge apart from the newer big box hotels. The staff was very nice & the place is clean. The only 2 issues were the AC was set to 60 but it would occasionally pump out heat and not cool very well at all, & the tub drained slow. But good water pressure & clean towels made up for that. less

I've stayed at this BW a couple of times in the past. This was first stay during Covid lockdown. The room was clean and the AC worked well. They have a nice doggie area. The stairs are steep, though, which makes carrying luggage upstairs tough. Front desk person was friendly. Okay for a night, but ask for downstairs. less

We were passing through on a Tuesday night in July of 2020. We called ahead from Denver by 6 hours and asked for a room with all of the particulars that we needed due to my father being handicapped, but not needing a handicapped room (ground floor, pet friendly room with 2 queen beds) and confirmed the reservation with our credit card. We also let them know that we would be arriving late. When we arrived a little after midnight, the desk clerk claimed they had given our room away. We were forced to drive 45 minutes to Dalhart to find another room that met our needs. The new room was cheaper, but we still had to deal with the extra driving time and the time change. It may have been a simple mistake or maybe incompetence by the overnight clerk, but the result is that this hotel joins the list of places that have guaranteed a room with our credit card only to fraudulently renege on the agreement. The desk clerk even asked if we wanted him to cancel the credit card charge, as if anyone would allow the charge when they didn't stay at that hotel. The next time we need a room along that stretch of highway, which we travel about 20 times a year, we will not be patronizing the Kokopelli again. less

I wish I could leave a better review of this place. The staff is very nice and friendly. The brown bag of snacks for breakfast is pretty good....wish they had a fresh pot of coffee in the lobby for a beverage. I think the governor of NM is not allowing any sit-in dining so it's not the fault of the hotel. The room was clean. The beds were comfortable. The AC works just okay....it had to stay on all the time but it did the trick. There were a lot of flies in the room because the cleaning staff leaves the door open while they clean. They do supply each room with a flyswatter. They give you barely enough towels. I really needed the computer in the lobby to work....I didn't have one with me....and it didn't work. The staff couldn't get it to work, couldn't connect it to the internet or a wifi in the area. Just update your website to let people know of this problem. The price of this hotel is too high for what you get in my opinion. less

Stayed 2 weeks with a week break in between. A total of 7 days. 5 nights the first time and 2 the second. Both times my reservation was messed up and they tried checking my crew out early. The first time twice. For long stays they only clean the rooms every other day and there’s no more breakfast yet I was charged the same. Not happy. less