Best Western Kokopelli Lodge

We have been staying at the Kokopelli Lodge for over 25 years and looked forward to staying here. The new owners have let the motel premises decline and should not be considered a Best Western standard. The pool the three times we have stayed here this summer is closed and filthy water has collected on top of the cover. Big disappointment for those of us who like to use the pool. The parking lot has litter scattered around. The previously pretty Koi Pond has weeds growing all over the landscaping area. The pet relief area has animal feces all over and we encountered a homeless person sleeping near the shuttle-board Court. The housekeeping staff must be fearless to maintain the rooms which were clean. Didn’t have the breakfast which used to wonderful for a chain place so can’t comment on this. The lobby is also sad now with all the nice display cases which showcased the local Native American heritage crafts and jewelry gone. We will be driving onto the Best Western at Raton on our next trip. less

The motel was comfortable. The room was clean and cool. The breakfast was good. Only disappointment was the pool was under repair. We booked the room because the pool looked better than others in the area. With 2 small kids it was a big deal. They can update their website to advise customers of issues. less

When I checked in my room had been given to someone else under my name and reservation. They gave me a king but I reserved 2 doubles with jetted tub. I had to go back. Then I got a room that smells like orange and a regular tube (that part didn’t matter a lot). I checked my BW account and the other persons 5 day reservation was on mine. I was only staying one night. I called BW but they wouldn’t help so I went to the office one more time. Ashley (I think) couldn’t remove it either. I’m being told I won’t be changed anything but it’s still showing open. This happened last night so time will tell. Not the kind of testament I expect from BW. less

Relatively clean and well maintained. Bed comfortable. Desk staff helpful & friendly. Ice machine out of order. Breakfast at 8:00 in morning was dismal. Coffee empty. Water empty. No cold items in fridge. Only 1 pastry left. Attendant grumpy. There is a store across the street where you could get something to eat & coffee. less

Hotel was clean. Staff friendly. Breakfast was good. Easy to find in Clayton. Gas station across the street. Stopped on way from Kansas to Taos. Would definitely stay here again. Has a New Mexico vibe. less