Awful
I stayed here with my family and got two rooms. One of the rooms had the hair dryer hanging off by a screw, all the light fixtures were crooked, there were dead mushed bugs on the curtains, and the fr... more
I stayed here with my family and got two rooms. One of the rooms had the hair dryer hanging off by a screw, all the light fixtures were crooked, there were dead mushed bugs on the curtains, and the fridge smelled atrocious that I couldn’t even use it. The other room had disgusting stains all over the couch and the heat/air didn’t work at all.
The breakfast was to be lacking so much it was worth it to go out to eat. The milk was empty, the bagels, cream cheese, and yogurts were basically empty (1-2 left), and the cereal was stale, and when trying to find someone to get more food no one could be found! The whole experience was lacking cleanliness. For the price you’re paying there’s definitely better out there! less
Alpa Patel, Guest Services / Front Office at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.