Avoid - not following guidelines
First - I rarely leave review, but want to warn other travelers. I stayed here for a quick layover on a road trip. Guess I didn't read the reviews well enough. The staff wasn't wearing masks properly ... more
First - I rarely leave review, but want to warn other travelers. I stayed here for a quick layover on a road trip. Guess I didn't read the reviews well enough. The staff wasn't wearing masks properly and guests were not wearing masks even though it was stated that they were required. At the front desk all they had was a loose piece of plastic as a shield and there were splits in it. The room had dirty towels, the door didn't fit the frame properly and light from the hall came in. In the middle of the night, the freezer "unit" in the refrigerator broke off and must have pulled wires as it stopped working and was a wet mess in the morning. In the fitness center there were no wipes or hand sanitizer or towels. Plus the ceiling tiles were not in tightly, which just creeps me out. The only good thing is that the beds were comfortable. less
Alpa Patel, Owner at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.