Avoid the Elevator
The staff was friendly, the rooms were clean, there's complimentary conditioner, the lights in the hallway and rooms were blessedly comfortable instead of that gaudy piercing bright light many hotels ... more
The staff was friendly, the rooms were clean, there's complimentary conditioner, the lights in the hallway and rooms were blessedly comfortable instead of that gaudy piercing bright light many hotels have these days, there is an indoor pool and hot tub that stinks badly of chlorine, and a breakfast area. The problem I had is that I was put directly across from the elevator. I listened to that horrid thing whirr and buzz all night long, and I must have been next to either the main water line or a shower freak because I had to listen to water rushing all night too. I was too tired to change rooms, and exhausted from lack of sleep from those problems and the noisy AC unit when I checked out the next morning. less
Alpa P, Guest Relations Manager at Best Western Knoxville Suites, responded to this review
Thank you for your comments. We apologize for the issues you experienced during your stay, and we appreciate you taking the time to speak with us about the issue. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.