Best Western Knoxville Suites - Downtown

When I arrived was greeted bye the front she check me in it looked and smell clean the room where great nice and clean as well. I’ve referred this hotel for my wedding quest to stay. Keep up the good work less

Many Best Western hotels are older properties, so I don't expect a luxury experience. This hotel is actually fairly modern, but unfortunately, it seems poorly maintained. The entry doors are worn looking and difficult to get in, especially if you have luggage. The room seemed to be somewhat clean, but the filters in the HVAC unit were filthy dirty! I don't believe they have ever been cleaned! The amount of gross crud that came off them was astounding! The shower sort-of worked, but not very well. Overall, I got the impression that the whole place was just neglected. The front desk staff, both night & morning, were OK, but seemed perfunctory. Then, about 10 minutes before check out, I went to get a luggage cart, and my room keys wouldn't work to get back in my room! - the automatic lock out was set to lock before check-out time! So I had to go back to the front desk and get a new key before I could retrieve my luggage to check out - again. The desk clerk seemed indifferent to this. Finally - the location is not "Downtown". less

We stayed here twice in October, ten days apart. The hotel staff were nice, and despite what other reviewers have said, we never saw them not wearing face masks. Don't be thrown off by the temporary plastic sheeting shield around the front desk, this hotel seems to take covid (and its guests' safety) seriously. The two rooms we had were both clean and nice. Clearly they keep rooms empty one day between guests. The bowl vanity sink outside the bathroom was a nice touch, and worked well with its mirror. Even the room coffeemaker was better than the usual. The bed and bathroom fixtures were the high and low points of the room. Literally. The beds are so tall that your feet can't touch the floor if you sit on the side. I'm 6'3" and had trouble trying to put on shoes without falling off the bed. The bathtub and toilet, on the other hand, are very low. So low they seem made for children. My wife teaches kindergarten, and the toilet seemed like one made for little kids. And in the regular room there was nothing to push off from but the toilet seat itself if you have trouble going from sitting very low to standing. The bagged breakfast was much better than we expected. It was done very safely, covid-wise, but it also tasted good. The hotel (especially on the BW website) sometimes says it is downtown. It is not. It is in the strip malls sprawl on a major road, but convenient to interstates. Some good restaurants and a lot of chain restaurants nearby, and the rooms were not as noisy as we feared they might be. less

Had an incident with a different motel tonight so Hotwire rebooked me at the best western completely last minute at 1am. The front desk was very nice. The room and facilities are beautiful and clean. No complaints here. less

First - I rarely leave review, but want to warn other travelers. I stayed here for a quick layover on a road trip. Guess I didn't read the reviews well enough. The staff wasn't wearing masks properly and guests were not wearing masks even though it was stated that they were required. At the front desk all they had was a loose piece of plastic as a shield and there were splits in it. The room had dirty towels, the door didn't fit the frame properly and light from the hall came in. In the middle of the night, the freezer "unit" in the refrigerator broke off and must have pulled wires as it stopped working and was a wet mess in the morning. In the fitness center there were no wipes or hand sanitizer or towels. Plus the ceiling tiles were not in tightly, which just creeps me out. The only good thing is that the beds were comfortable. less