Best Western Knoxville Suites - Downtown

5317 Pratt Road, Knoxville, Tennessee, 37912-2706, United States
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Best Western Knoxville Suites - Downtown

Welcome to Best Western Knoxville Suites-Downtown!

In Knoxville, Tennessee, theres an abundance of shopping, dining and sightseeing to be had, and its easy to explore everything when staying at our Knoxville hotel.

Close to downtown
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
5317 Pratt Road, Knoxville, Tennessee, 37912-2706, United States

Reviews of Best Western Knoxville Suites - Downtown

Traveller Overview:
4.0 Rating: 691 reviews
Excellent 47%
Very Good 30%
Average 14%
Poor 4%
Terrible 3%
Rating

Bales818, wrote review 13/11/2020

Clean and friendly

Had an incident with a different motel tonight so Hotwire rebooked me at the best western completely last minute at 1am. The front desk was very nice. The room and facilities are beautiful and clean... more

Rating

Quest541588, wrote review 03/11/2020

Avoid - not following guidelines

First - I rarely leave review, but want to warn other travelers. I stayed here for a quick layover on a road trip. Guess I didn't read the reviews well enough. The staff wasn't wearing masks properly ... more

Owner Response
Alpa Patel, Owner at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.
Rating

momofbratpack, wrote review 27/10/2020

Not following cdc guidelines

No masks worn by staff . When checking in staff seemed annoyed to be bothered. No hand sanitizer to be found anywhere in building. Room was in decent shape it did smell of cigarettes even though we we... more

Rating

James G, wrote review 19/10/2020

A Pretty Satisfying Stay

This motel features renovated rooms in a slightly worn older building. Everything was clean except for a few black spots in the bed sheets. Our room was very quiet with a good a/c unit. The staff was ... more

Rating

warningtoday, wrote review 11/10/2020

Stay away from this hotel...

Awful stay. Had a gas leak... Fire department called in ... noted Water tank pilot light went off causing a gas leak and order.. Very scary night stay. After horrible stay... No compensation was given... more

Owner Response
Alpa Patel, Owner at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.