Could be a much better hotel.
Many Best Western hotels are older properties, so I don't expect a luxury experience. This hotel is actually fairly modern, but unfortunately, it seems poorly maintained. The entry doors are worn lo... more
Many Best Western hotels are older properties, so I don't expect a luxury experience. This hotel is actually fairly modern, but unfortunately, it seems poorly maintained. The entry doors are worn looking and difficult to get in, especially if you have luggage. The room seemed to be somewhat clean, but the filters in the HVAC unit were filthy dirty! I don't believe they have ever been cleaned! The amount of gross crud that came off them was astounding! The shower sort-of worked, but not very well. Overall, I got the impression that the whole place was just neglected. The front desk staff, both night & morning, were OK, but seemed perfunctory. Then, about 10 minutes before check out, I went to get a luggage cart, and my room keys wouldn't work to get back in my room! - the automatic lock out was set to lock before check-out time! So I had to go back to the front desk and get a new key before I could retrieve my luggage to check out - again. The desk clerk seemed indifferent to this. Finally - the location is not "Downtown". less
Alpa Patel, Owner at Best Western Knoxville Suites, responded to this review
We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.