Rude reception staff. Bad service
11/06/2019 Sridhar1975, London, United Kingdom
First of all the good things. Room was clean and beds were comfortable. But staff at reception they allotted us a room without a shower even though I requested for one well before. Second the hotel po... more
First of all the good things. Room was clean and beds were comfortable. But staff at reception they allotted us a room without a shower even though I requested for one well before. Second the hotel policy for children . They didnt inform at the time of check in that there were additional charges for kids. They started making a big argumemt before checkout. Even though the hotel policy says kids stay for free. Room has no AC. And it was burning hot at night. I would say the manager was the worst. He is a misfit in hospitality industry. Felt like I landed in a cheap roadside inn. Absolutely this hotel is not good for families with differently tabled and children. I think even priceline is one reason for the confusion. If possible avoid that website completely less
Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. It certainly would be helpful if you plan to travel with 3 children that you let the hotel know that you will be a party of 7, rather than 4 as you had booked, in advance of your arrival. It would have saved numerous room changes and bed configurations. Your request for a shower in the room , should we have had advanced notification of this request , would not have caused us any concern. All our rooms have showers. In fact what you really wanted was a walk in shower rather than a bath with shower over it. Again this restricted our ability to change rooms as most rooms had already checked in by the time you had arrived.
I must say that I thought all 5 of my colleagues that had tried to sort out accommodation for you on Sunday night and on Monday morning had gone well beyond what would have been normally expected to try to offer solutions, that may have not been 100% what you wanted but were a long way towards it and far far away from the actual booking. Obviously unfortunately their assistance has not meant with your approval. In common with 90% of all hotel rooms in Scotland we do not offer air conditioning in the rooms. It is generally something that is not required in Scottish climate. Simply opening a window to let in the clear fresh Scottish air suits most of out guests. We do not advertise AC anywhere. On the night of 9th and 10th June maximum temperature was 9C and minimum 5C. This is not usually considered 'burning hot' even in Scotland.
I am sorry that our best efforts did not match your expectations. May I suggest that you ensure that hotels in the future that you may book are made fully aware of all your needs prior to your arrival.