Water pressure .... Could spit faster
30/09/2015 Vicky F,
I stayed at the hotel over 2 nights. On arrival the reception team were lovely and made me feel like my every need would be met. I got to my room and though a little dated it was comfortable and clean... more
I stayed at the hotel over 2 nights. On arrival the reception team were lovely and made me feel like my every need would be met. I got to my room and though a little dated it was comfortable and clean. Wifi connection was great which meant I could get some work done. I ordered room service and the food was ok. Not what I was expecting as people had raved about the restaurant on site.
I slept well but my problem started when I work in the morning and started to get ready. It took me quite a while to get the temperature right on the shower (over the bath). Finally I did but then realised that the water pressure was terrible. So bad in fact that the shower kept stopping and starting. I have long hair and so washing it proved to be an issue and took much longer than expected.
I reported this to reception who said they would get it looked at while I was out at work and have it fixed or me moved rooms on my return.
Returning later that day I was told that they were unsure if anyone had done anything as the guy who would fix it had not left any notes. I asked to speak to the manager who came over, first telling me he was very busy as it was dinner time and second that no rooms were left to move me into. His solution was for me to use the showers in the spar or not have a shower when everyone else was in the morning as it must be a supply issue.
No apologies, no reduction in cost, just 'don't use the shower when others in the hotel are'
Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thanks for taking the time to post your comments on your stay. It certainly seems that we have not covered ourselves in glory. It would appear that your message regarding a water issue was not passed on to our maintenance team on Tuesday morning and in fact nothing was done about it! The maintenance team normally would leave a note saying that it had been attended to and if there any outstanding issues still. Since you did not get such a note, it is obvious that they had not attended the room at all. Not great I know. Not what we normally expect of ourselves. And to cap it all you got a very off hand and unhelpful response to your request for help on Tuesday night.
Unfortunately we were fully booked that night so at that stage we could do nothing. If the issue was looked at, as it should have been on Tuesday morning, the fault could either have been fixed or another room provided. Due to our error this did not happen.
Can I at least offer a belated apology for this error and very poor service. I hope that you will make yourself known to me on your next stay with us so we can offer you an upgraded room and see what else we can offer to compensate you for this very poor service. I do hope that you will stay with us again to show that this is not our normal standard of service.