One night stay
19/06/2017 James7582,
There were no hellos, just a blank stare until I volunteered my name. We were taken to the lift,no smiles or enjoy your stay. We arrived half an hour after check in time, yet sheets and trolleys were ... more
There were no hellos, just a blank stare until I volunteered my name. We were taken to the lift,no smiles or enjoy your stay. We arrived half an hour after check in time, yet sheets and trolleys were strewn all over the corridor. The corridor was narrow so negotiating this with a case in hand you can imagine. Not impressed with being told the member of staff concerned was not normally like that, and told the linen was due to people checking out at the latest time. This experience totally spoilt our nights stay, the room however Was comfortable enough except for the lack of fans or air conditioning. After this we would think twice about staying in a Best Western, and certainly won't be going back to The Kings Manor. less
Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments on your stay. It’s very disappointing that you felt unwelcome. I know that you discussed aspects of your stay with our duty manager prior to your departure and our General Manager has also responded to your comments. As you allude to, it is not our experience that the staff on duty are anything other than warm , friendly and welcoming. Unfortunately this in not the impression that you were given during your stay. We have spoken to the staff concerned to see if there were any issues with them on the day and to impress on them the importance of their place as the ‘face’ of the hotel.
Our normal check out time is 11am and check in 3pm. However guests do have needs that do not always coincide with these ‘rules’ So we try to accommodate their needs as much as we can. On the date of your stay we had , amongst others, 5 guests arriving from a transatlantic flight at 6.45am. We tried to locate any early check out rooms to try to get them ready for them to have a sleep as soon as possible. Several other guests had requested late check outs as they were going on to local events such as weddings. We try , when we can, to arrange for this facility. The last of these guests not checking out till 2pm. Such flexibility in offering the service that our customers demand means that bedrooms are being stripped and remade from 7am to 4pm, sometimes later. Weekends are normally the days where this happens more than most. We always ensure that these requests do not interfere with guests checking-in in line with the ‘normal’ 3pm check in. Obviously in your case your room was ready on time. I am sorry if the sight of our housekeeping staff working in the corridors caused you such distress.
As it says in the room information folders, fans are available on request from reception
I am sorry that these aspects of your stay have spoiled your stay