I have stayed here before and really like the hotel, I can 100% recommend the hotel itself, we had a club room which was really large and brilliant, room was outstanding, wifi was really fast as well.... more
I have stayed here before and really like the hotel, I can 100% recommend the hotel itself, we had a club room which was really large and brilliant, room was outstanding, wifi was really fast as well.
Breakfast was really good as well with Haggis, Black Pudding and Tattie Scones, just what you want to make it a proper Scottish Breakfast, lots of other options as well.
So why only 2 stars, our room was not serviced after the first night, I called reception as I was OK with this but needed fresh towels, was given new towels. After the 2nd night again the room was not serviced, I went and asked reception and they told me they didn't service the rooms due to COVID, this is nonsense, there are no COVID restrictions anymore, hotel staff were not wearing masks, this is a pure money saving exercise, they also make you select a time for breakfast, I'm on holiday, I don't know what time I want breakfast, I want to go when I wake up, it's a rubbish practice and lastly, the bar shuts at 11pm as well, even at weekends, madness.
Brilliant hotel spoilt by out of date and stupid rules, I hope they read this review and reconsider them. less
Mark Ramsay, General Manager at Best Western Kings Manor Hotel, responded to this review
Thanks for taking the time to offer feedback on your recent stay with us. We were delighted to read that you had joined us before and that this was a subsequent visit. This speaks volumes for the service we provide. To then hear of your 100% recommendation, we were thrilled - thanks.
For those items you queried: Our Bar has always closed at 11pm. There simply is not a sustained requirement to have it open for longer. It is true that the audience for the Bar is everchanging with Holiday makers - but to this point there has been little call for an extension. Knowing some would like to drink beyond 11pm - we offer a drinks service that extends beyond this time upon request. Of course we will keep note of your own thoughts on this for any future reviews.
The requirement for booking a Breakfast time is for a variety of reasons. Fewer more important than the Customer's comfort and enjoyment. Through booking a time we move much closer to being able to have food ready to eat in our buffet and in the quantities that allow for an enjoyable experience without a need to recirculate or waste. Importantly is also reduces the time spent queuing - something we're certain people do not want to get up early to do.
Your Room Servicing arrangements are mentioned in our Pre Arrival communications, at Check In and reaffirmed in the Hotel Directory in each room. These state that at present we will not service a room without there being a request to do so. The arrangement we have is that all aspects of a service as well as restocking can be completed as and when requested. You mentioned a thought towards this being purely for a cost saving benefit. We would not argue that point but the emphasis is on the environmental costs we all bring. Our much wider view is to give the Guest the option of being more environmentally conscious (aligned with the Hotel) and ask themselves what is necessary and needed. To that end we will shortly amend our policy and ask Guests to Opt Out of Room servicing if they feel it is something they can do without in a short break. We feel this option will be well received by our Guests. To continue our environmentally conscious approach we will in turn arrange the planting of trees to mark our appreciation and heighten our collective efforts.
We appreciate your overview of the Hotel and the grading of Brilliant. Please be assured that we have read your review and heard your comments. We trust our reasoning goes some way to explaining our current practices.