Don't stay sray on a Monday night.
The restaurant is closed on a Monday and their poorly trained staff didn't bother to suggest I book a table in the Bistro even though I asked about dining! Got to the Bistro 20 minutes later only to find despite half the tables being unoccupied there was a minimum 40 minute wait for a table. Decided to go out for a meal instead, fortunately there are a number of restaurants within driving distance although I didn't really want to go out after driving for nearly 3 hours in inclement weather. Complained to the duty manager next morning and his reply was "Sorry but what do you expect me to do about it?" in an unfriendly tone of voice. Not a nice man! All it requires is some training for the receptionists to ask everyone who books in if they are dining in and if they would like to make a reservation, it's not rocket science, every other hotel I go to are only too pleased to get me to book a table, recently stayed in another Best Western and that's exactly what they did. less