Best Western Kilima Hotel

I'm thinking perhaps I was put in one of the few older rooms judging by the other reviews. The receptionist on arrival was really helpful and friendly (hence the average rating) but the decor and cleanliness in room 16 on the ground floor was dreadful. The decor was a mismatch of migraine-inducing patterns, carpet worn and bathroom very tired. There was a great deal of noise, doors banging etc. as people came in and out of the main door. Perhaps if I'd been given a room in the extended part of the hotel it would've been better. less

Good location just outside central York. Excellent off street car parking. Indoor swiming pool. Very good amenities and breakfasts. Older building. My room floor creeked quite badly and walls are pretty thin. Staff were excellent. Would stay here again. less

Very welcoming and helpful staff. Breakfast was excellent. Loved the swimming pool. Would definitely stay again. Nice touches in the room like an iron and ironing board. Very good location and within walking distance of everything. less

Convenient location on the western edge of the city centre, about 20 minutes walk from the Cathedral, and benefiting from good on site parking. The property is well presented with nice decor in common parts and very nice, semi subterranean, characterful dining room. My room was comfortably furnished with many nice touches and a decent en suite. I had a very good night's sleep followed by an excellent breakfast. The hotel also benefits from leisure facilities which on this occasion I did not use. I was pleased by the very friendly welcome, assistance to my room with awkward baggage and just general helpfulness and sunny disposition of all staff. Good value for money and I would certainly return. less

Stayed here after two nights in Carlisle with my mum. Definitely preferred this hotel. On check in the reception lady was juggling phone calls and visitors arriving at the same time. She was very friendly and polite and took the time to show guests to their room pointing out the dining room and pool areas and times of availability. Room (19) was spacious and clean although a little warm during the night even with window open. On the next day my son and his girlfriend who live locally visited us and we went into town for a wander. He was able to leave his car in the car park whilst we took my car into town. The hotel is within walking distance of the city centre though we drove as not sure how my mum who is quite elderly would manage the hill on the return. Breakfast on both mornings was very good and the dining room although in the basement was well lit and bright. All the staff were very friendly and helpful and made the stay even more welcoming. Didn't use the pool but round certainly take the opportunity next time. Yes would definitely stay again. less