Best Western Kilima Hotel

Hotel was amazing, very clean, staff very friendly, phone plug next to the bed for once, the pool is nice and warm and parking is free if you pay direct and is cheaper! It was about a 15 minute walk to the centre of York which was great. less

Loved the hotel, the rooms and the service. The only thing that wasn’t so good was the bed. It looked lovely, four poster, but with every turn it squeaked down loud, it was impossible to sleep. Even the kids in the adjoining room were woken up by it. So didn’t sleep much. Pool was lovely and warm, everything else was brilliant less

We stayed on a saturday for one night in the Best Western Kilima hotel. The staff on reception are very friendly and check in was quick. The Hotel was geared for Covid. It was the 1st weekend of wearing a mask inside hand sanatiser was where youy came in. There was no tea and coffee in the room this was on the end of each floor where you helped yourself to what you needed. I think this was a good idea, at the time but most other places now have tea and coffee in the room.. We booked direct with the hotel. All they had left was a king size room. When we were shown to our room we asked if it was a kings size? The bed looked small. He advised us it was. (Having stayed in 2 more Best Western hotels since one double and one king this was not a king but a double) We are a little bit disappointed about this.The room was a decent size with a smart tv bath with shower. Iron and ironing board in the room, which is good. The hotel is an old building the rooms were nice and the decor allthough dated was in keep with the building. The day was very hot one. There was a fan in the room but it was only a desk fan. I'm not sure if in future whether air con can be fitted or if not whether a ceiling fan could be fitted? The hotel has a pool which we used and a decent size you booked a time slot and we were the only ones in. The hotel was around 15 to 20 mins walk into York. We enjoyed the walk and it shouldnt put anyone off from booking here. In the morning a mini breakfast was served. At the time this was included in the price. You booked a time and it was delivered to door you got either a bacon or cheese sandwich and some other goodies. It was a really nice touch. We would stay here again, even with the 3 star review. The bed was a dissapointment and the main reason for 3 rather than 4 star. less

Visiting for the first time York, we wanted to be close to the city centre for the 3 days we've booked for. Very good location, only 12-15min to walk to city centre, there is a car parking at the back, £10/day, I think that it will be cheaper if you book directly with the hotel. Oliver made us the quick check in after taking us the temperature, very friendly person, he informed us about everything: breakfast, pool booking and then he showed us the room (number 11, ground floor) - very nice room, clean and really big, but try to avoid it if you would like to sleep after 6:30am. Being just behind reception, we could hear the conversations very early in the morning. After the 2nd morning, I called reception and Chris changed us the room (didn't look to be happy to do it), one upstairs, smaller but nice and quiet. Breakfast was good, we had hot bacon roll, an apple, a cereal bar and yogurt. After changing the rooms, we received cold breakfast the next morning. The pool was nice, we had to book for it at reception, but can't stay to long as the water is a bit cold. Next time we will think for another hotel. less

Warm welcome and every member of staff we met was friendly and helpful. Hotel is well located just outside the main centre (15 minutes walk to train station), has on site car parking (free if you book direct with hotel) and the accommodation is clean, if somewhat dated. Our room (19) came with a large and comfy bed and a decent shower over the bath. However, the devil is in the detail; TV location was weirdly ‘off centre’ (not facing the bed or chairs), kettle had seen better days and the bathroom toiletries were from Tesco, which along with toilet paper so thin it needed triple folding to be of any use and the absence of a bath mat – really let the side down in a room costing over £120 per night. Good bus links into town, the 1 and 5/5A offering regular service right through into the late evening. Richard & Elizabeth less