Best Western Kilima Hotel

We had booked into this hotel for 4 nights with our friends and we were greeted by very friendly and efficient staff. Our room was superb - spacious and very clean. There was a cupboard with iron and ironing board and extra blankets. There was also a trouser press. There was a nice size desk and chair as well as 2 other chairs and a little table to sit and watch tv. There was a kettle and mugs with the note that tea, coffee, sugar,milk, stirrers and extra toilet paper was available in the communal area on the landing. We were advised that the room was not serviced whilst staying there but every morning cleaning items were left in the communal area to use. Bed was very comfortable. A hairdryer was provided. There was a bottle of shower gel and Baylis and Harding hand wash in the bathroom. Breakfast is served as a optional extra. There is a indoor heated pool where you can book hour long slots. There is a lounge area with a bar serving drinks. Parking is available at the back of the hotel - if you book the room directly with the hotel this is free but if you book your room through Booking.com there is a parking fee to pay. This hotel is very conveniently situated and is close to a number of restaurants and take-always and within easy walking distance into York town. Price was very reasonable. All staff were very friendly and accommodating . Highly recommend a stay at this hotel. less

My husband and I stopped just for one night. We arrived early 5 hrs before check-in. We were allowed to park our car and our room was ready. The lady on reception was delightful, warm and friendly, a great reception. The room was clean, bed comfy and shower pressure great. There was an iron and hairdryer in room. Breakfast was cooked to order. All hotel staff were engaging and polite. Did not use pool so cannot comment on that. £125 for bed and breakfast and parking. Great position for races and town Will be back less

.I’ve recently stopped at this hotel and was extremely disappointed by the stay. I had paid 528 for 3 nights (2 rooms). We had to leave early because of the state of the beds but have only been refunded one of the rooms for one of the nights. Both mattresses in both rooms had dips which had caused bad back ache to my dad and also my girlfriend. Both mattresses were also stained in urine. I was also disappointed with the fact the radiators were turned off so our rooms were cold on both nights. I was again disappointed by the attitude that the management took. Chris had obviously thought that refunding half the stay would be enough but we infact aren’t stopping for the full stay so that would have had to be refunded anyway. I’ve stopped in a lot better for a lot less. The only redeeming factors were the none management staff and the breakfast. less

Spend 2 nights at this lovely well kept hotel, on arrival we were greeted by well experienced staff with a smile. The room was beautiful and staff couldn't do enough to adere to our needs. Considering the circumstances of covid 19. Everything in place to keep everyone safe. Hand sanitizer everywhere you went within hotel. Pool was lovely and warm and we booked it at night to have to ourselves for an hour. Obviously in normal circumstances you probably wouldn't get the chance but we did and we're so grateful. We were literally less than a 10 minute walk into town and there was also a bus stop literally just outside the hotel to take you into town if you didn't want to walk. We loved our stay here and would definitely be coming back to this hotel again in the near future. less

Hotel was amazing, very clean, staff very friendly, phone plug next to the bed for once, the pool is nice and warm and parking is free if you pay direct and is cheaper! It was about a 15 minute walk to the centre of York which was great. less