Best Western Kilima Hotel

Dear 208philipl, Firstly may I sincerely apologise for not meeting with your expectations on this trip. It is always a big disappointment to both myself and all the staff when a guest has not enjoyed their stay with us. The floor boards do creak in the older part of the building but are not broken as you suggest the building was built in 1871. I have checked the shower and it works fine but I do see that it can be difficult to work out so I will look into that. The guests in the lounge had just come back from a night out, this is not a hotel full of revellers and they did keep the noise down after you had called the duty manager and he had seen them. Noise from other guest is very difficult to control and as I have said we do not encounter this problem often. I am baffled as to who you think tried to get into your room as the housekeeping do not start until 8am and all other staff are busy serving breakfast. I can only assume it was the guest in the next room getting into their room. I will take a look at the bed and change the mattress if needed but that room is in use all the time and you are the first to mention it. The room you had cannot be classed as small for a three star hotel but you are entitled to your own opinion. We do not have a lift nor to we say we have one, we are however more than happy to assist with luggage. We also have ground floor rooms but you are better calling direct on 01904625787 to guarantee this. Booking direct with a hotel is usually the place to find the best price. The Bestwestern reward scheme is exactly that a reward for loyal members of Bestwestern you only get points when you book direct with the hotel or on the Bestwestern websites. I have to say it is one of the best schemes around with your points never expiring along with many other benefits but you must adhere to the simple rules. As for the hotel needing a full refurbishment we are constantly spending money on the hotel and listen to our guest very carefully. Once again I am truly sorry you did not enjoy your stay with us but hope you have many happy trips in the future. Yours Chris Betteridge Hotel Manager

Dear karl l, Glad you enjoyed your morning swim I think its a great way to start the day and with only around 6 hotels having a pool in York I feel very lucky. Regards Chris

Dear mstee5, I look forward to your next visit and know you will have a great time again in York. Regards Chris

Dear miccck, Glad you had a great holiday and yes I personally turned the sun on each morning. Please call direct for the best price on 01904625787. Regards Chris

Dear Wendy, Thank you once again for your great review I will pass on your comments. Don't forget to call me if you come up in the summer and tell hubby to bring the clubs. Regards Chris