Best Western Kilima Hotel

All the staff were very friendly and polite. The hotel was comfortable and ideally situated for the city, close enough to walk in, but far enough out of the city to remain quiet at night. Would recommend to anyone. less

Booked to stay here for a one night on a Monday night.. we knew the rooms was abit dated from photos prior to visiting, however when we arrived and got shown to our room.. instantly got a smell of damp/mould then to enter the room and actually see mould on the walls, we didn't even take our clothes out the bags because they would stink ...raised the issue with the duty manager to be told there full & nothing they could do.. but she would speak to her manager.. who we then spoke to later ourselves who was dressed in shorts and t-shirt, wouldn't even know he was the manager .. so unprofessional. He then told us the same story that they was full and nothing could be done.. he didn't want to know basically as I can imagen they always get this complaint! After paying £110 on a MONDAY night feel really let down and robbed. If you are visiting York, please don't be tricked into the 4.5/5 star review on trip advisor and AVOID this hotel at all costs.. I wouldn't stay here again if you payed me £110!! less

We stayed here for 4 nights and I mainly chose this hotel as it had an indoor pool, which is now open but with certain restrictions. My room on the ground floor was adequate but I feel that the rooms need a bit of a spruce up as the carpets, windows, furniture etc is looking a little tired. Also due to covid no housekeeping was carried out in the rooms, you have to make your bed and tidy up yourself and tea, coffee, loo rolls etc are outside in the corridor. while staying in other hotels I have had the use of a clock radio and a fridge but these are not available here. - I did like the nice big bath & shower and the Bayliss & Harding toiletries are nice. The building is an old rectory and it is deceiving from the front ! it is bigger than you think. We had a drink in the bar downstairs which adjoins the dining area and this may have been a cellar at one time.... We enjoyed our hearty breakfasts , you can have cereals, juice, yogurts, fry ups, veggy breakfast, toast etc and as much tea and coffee as you can put away. The staff are super friendly and cannot do enough for you. A special shout out to Mandy and Sue. I slept well too in my double bed apart from missing my own pillow! the hotel is a short hop from the city centre and bus & trains. less

We needed a short break after a double bereavement this year, The staff were amazing, helpful, and welcoming, Room was spacious, bed very comfortable, Winderful pool, great breakfast with a waitress who was outstanding, Breakfast caters for every taste, attention to detail. We felt looked after, and it has been everything we needed, Loved it, Would return less

Stayed for 2 night midweek break. Hotel staff friendly and helpful. Great breakfast. Very clean rooms and had excellent sleep in the large comfy bed. Could probably do with a bit of modernising but don't let this put you off. Would definitely go back. less