Dated, cheaply furnished, dingy basement dining room - awful place!
21/03/2015 jaynem17, Grimsby, United Kingdom
Looking back, I don't know why we didn't just drive away as the hotel really speaks for itself from the outside as you drive up to it. The window boxes look like they contained dirty artificial... more
Looking back, I don't know why we didn't just drive away as the hotel really speaks for itself from the outside as you drive up to it. The window boxes look like they contained dirty artificial flowers. I noticed another reviewer commented that the kitchen staff were standing outside smoking in the doorway (this backs onto the main driveway at the side of the hotel leading down to the car park) and this was the case when we arrived - this does not give a great first impression!
We arrived before 12pm and our room was not ready and were told by the person on reception that he didn't want to give us another room as the one they were preparing for us was the best room in the hotel. We were pleased to hear this as it was a special occasion (our 25th wedding anniversary). Our impression of the reception was that it looked old fashioned and very tired looking but I think at this stage neither of us wanted the trip to be spoilt so hoped the room would be better and left the car and walked into York which is a reasonable 10-15 minute walk away.
On returning we were shown to the room - remember 'the best room in the hotel'? Well if that's the best, I'd hate to see the worst!!! Yes there's a four-poster (standard double) if you like that sort of thing!! Just looked old and dated. A cheap fake mahogany wardrobe, dressing table. There was an adjoining room with a sofa bed, presumably used if children staying too. This had a cover on it (I've stayed on caravan sites with better quality covers)which had a stain in the middle. The bathroom was cramped again with a cheap suite and the floor and doors looked grubby. Not only that but it had an unpleasant smell! Oh I forgot to mention the windows which had black mould in the corners.
We did use the pool which seemed clean enough. Again the changing rooms could really do with updating!
As we'd booked Dinner, Bed and Breakfast package we made our way down to the dining room which, as it is in the basement with no windows just has a really dingy feel to it and didn't you were not made to feel you were in a hotel dining room at all. Thenstaff were pleasant enough but hardly the experience we were expecting. We were close to the kitchen which had a glass panel so you could see the staff enjoying themselves, chatting in the kitchen, we were treated to the waitress whistling along to an endless stream of eighties music all night - great!! The menu was very limited with choices which you would expect in a pub restaurant - lasagne, fish and chips, burger? Really?? We went for steak, as we thought it was the safest option The food was ok if you like a mountain of food on your plate. We both had steak (2 pieces each) - one piece of my steak was just fat but as you had enough food to feed a family of four this didn't bother me too much. When the waitress came to take our plates away she joked to the other waiter how they had 'beaten us' as there was so much food left! To be honest, it felt like the staff were having a great time ( there were far more staff than guests!!) The whole time we were in the dining area there was only one other couple. The 'bar' was simply a small area in the corner of the dining area so we didn't even bother with that.
All in all a pretty disastrous stay. We didn't even have the included breakfast the following morning as I couldn't face sitting in the dungeon again, listening to the whistling waitress!! I'm just pleased in a way that I was the one who booked it (based on the good reviews which now astound me!) and not my husband as he would have taken it really badly.
And no we didn't complain to the 'matey' manager on departure (where do you start ?). We just wanted to get out!
We had the option to cancel before 4pm the day of arrival - we really should have!!! less