Best Western Kilima Hotel

We stayed here for 3 nights recently. As we were early we asked if we could leave our car on the car park while we walked into the city. We were given a map and a route was suggested taking in the city walls from Micklegate. It would usually take between 20 and 25 minutes but we kept stopping and looking at the buildings and the views etc. Our room was a four poster bed at the front of the hotel, there is no lift . If you are a light sleeper I would suggest you ask for a room at the back as there was still traffic passing at 3 am. The breakfast room is down another flight of stairs, good choice on the menu with help yourself cereals and toast and cooked breakfast done to order. The pool looked very inviting and well looked after. The staff were all extremely friendly and made us feel welcome. All communal rooms were well furnished and our room was spotless. The heating was working so we were able to put it on after a shower. The car park is free for those who book direct with the hotel otherwise there is a charge of £5 per day. They have stopped serving three course dinners now but there are bar snacks available, though there are plenty of restaurants around.we thoroughly enjoyed our stay in York less

Lovely property 15m walk from York city centre. Room 27 was large and bright. We did enjoy our stay in this property. Coming from busy London is what we were looking for a relaxing weekend in this beautiful city. Staff and manager very friendly and willing to help. Thank you Silvio less

We recently had a lovely stay at this hotel for two nights and we definitely stay here again if we come to York. The staff were very helpful and friendly. Our room was nicely decorated, spacious and very clean. There was a good selection at breakfast and the food was very tasty. Our only little moan about our room is that there was a continuous low buzzing/humming day and night coming from the outside of the hotel just down from our room window (maybe an air conditioning unit or from the pool) this didn’t spoil our stay but we did think some people could be bothered by this (obviously would depend where your room is). We felt the hotel was in a good location just a short walk to the centre and it was great the hotel has a carpark however we do not think when you are paying for accommodation you should have to pay extra for parking in the hotel carpark. less

First impressions really do count and we checked in on a Saturday afternoon at 3pm and the man behind the desk was absolutely brilliant. The other staff we met were fantastic too. It’s an old hotel but very clean and the room was big. The kids plus Dad 😉 loved the pool. Would definitely recommend. Staff always make a hotel and this is very much what we saw here! less

This will be quite an in depth review, so I've done my usual method of splitting it into sections. Check in - we arrived early and were able to leave our car on the car park before heading into York. The lady on reception gave us a map of York, where to get the bus into the city centre, where to get off and where to get it to come back. You can use a number 1,5 or 5a bus both ways. Room - we were in room 1, which is on the first floor. It has a four poster bed, a dressing table with a tv and kettle on top (a selection of teas and coffees are provided, plus milk and biscuits) and a mirror behind the tv, a drawer containing a hairdryer above a cupboard with a shelf, and a tv unit with a drawer. There are bedside cabinets on each side of the bed, with a drawer on top and table lamps. There is a clock on one bedside cabinet and a telephone on the other. There are two chairs and a circular table. The wardrobe contains 9 hangers, and a variety of other elements - an ironing board, a case stand, extra pillows, a fan, and a blanket. Dotted round the room are various paintings. The bathroom has the usual elements, including a plastic shower curtain around the bath. A selection of toiletries are provided. They also supply decent toilet roll! Everywhere in the room was generally very clean except for the lightbulbs in the bedside lamps which were very dusty and a bit of dust/cobweb on the light outside the bathroom. Wi-Fi is available throughout the hotel and the speed was pretty good everywhere. You are given the password on the welcome card you are given when you check in. This also contains the code for the pool area. We found the Wi-Fi went off later in the evening - we would have expected it to be available all the time. Breakfast - Cereals, fruit, yoghurt and juices are available for self-service. We were asked if we wanted tea or coffee. We then had the full English - there is a choice from eggs (poached, fried, boiled or scrambled), bacon, sausage, beans, tomato and hash browns. All the elements were piping hot. You then sort yourself out with toast. There's white and granary bread, plus crumpets, fruit loaf and other bread items. There's butter or margarine to go with it, plus small preserves - strawberry or raspberry jam, orange marmalade or Marmite. The breakfast was really good. Leisure centre - there is an air conditioned room containing a stepper, a running machine, a cycle and a rowing machine, plus free weights and a bench. We can't comment on the pool/steam room as we didn't use it. As far as booking for this hotel - we did this via Booking.com. Had we booked directly with the hotel, the price would have been cheaper and they would have included the £5 per day parking fee too. So if you want the best price, give the hotel a ring after you've done your research. We were all very impressed with the hotel, and the friendly staff. The bus into the city centre is across the road and costs £1.20. If we needed a bolt hole for a few days in York in future, we would have no hesitation in coming here again. less