This will be quite an in depth review, so I've done my usual method of splitting it into sections.
Check in - we arrived early and were able to leave our car on the car park before heading into York. The lady on reception gave us a map of York, where to get the bus into the city centre, where to get off and where to get it to come back. You can use a number 1,5 or 5a bus both ways.
Room - we were in room 1, which is on the first floor. It has a four poster bed, a dressing table with a tv and kettle on top (a selection of teas and coffees are provided, plus milk and biscuits) and a mirror behind the tv, a drawer containing a hairdryer above a cupboard with a shelf, and a tv unit with a drawer. There are bedside cabinets on each side of the bed, with a drawer on top and table lamps. There is a clock on one bedside cabinet and a telephone on the other. There are two chairs and a circular table.
The wardrobe contains 9 hangers, and a variety of other elements - an ironing board, a case stand, extra pillows, a fan, and a blanket. Dotted round the room are various paintings.
The bathroom has the usual elements, including a plastic shower curtain around the bath. A selection of toiletries are provided. They also supply decent toilet roll!
Everywhere in the room was generally very clean except for the lightbulbs in the bedside lamps which were very dusty and a bit of dust/cobweb on the light outside the bathroom.
Wi-Fi is available throughout the hotel and the speed was pretty good everywhere. You are given the password on the welcome card you are given when you check in. This also contains the code for the pool area. We found the Wi-Fi went off later in the evening - we would have expected it to be available all the time.
Breakfast - Cereals, fruit, yoghurt and juices are available for self-service. We were asked if we wanted tea or coffee. We then had the full English - there is a choice from eggs (poached, fried, boiled or scrambled), bacon, sausage, beans, tomato and hash browns. All the elements were piping hot. You then sort yourself out with toast. There's white and granary bread, plus crumpets, fruit loaf and other bread items. There's butter or margarine to go with it, plus small preserves - strawberry or raspberry jam, orange marmalade or Marmite. The breakfast was really good.
Leisure centre - there is an air conditioned room containing a stepper, a running machine, a cycle and a rowing machine, plus free weights and a bench.
We can't comment on the pool/steam room as we didn't use it.
As far as booking for this hotel - we did this via Booking.com. Had we booked directly with the hotel, the price would have been cheaper and they would have included the £5 per day parking fee too. So if you want the best price, give the hotel a ring after you've done your research.
We were all very impressed with the hotel, and the friendly staff.
The bus into the city centre is across the road and costs £1.20.
If we needed a bolt hole for a few days in York in future, we would have no hesitation in coming here again. less
KILIMA, Manager at Best Western Kilima Hotel, responded to this review
Thank you for your review of the hotel.
I have passed your comments on to the staff.
We are all looking forward to your next visit but don't forget to call on 01904625787.
Hotel General Manager