Best Western Kilima Hotel

Me and my partner stayed here for a night and it was lovely. The staff were very friendly and informative. The rooms were very clean and looked nice. I didn't use the pool but my partner said that it was a decent size for a good swim. It is about a 15-20 minute walk from the centre. I would definitely recommend this hotel. less

We had 2 nights here before our train trip on the NMYR. Our twin room was quiet even being on the ground floor next to the stairs. Room was clean although on day 2 our bed hadn't been made up properly. There was a lack of storage space for razors, tooth brushes etc in the bathroom. That said the bathroom did have a bath which was a bonus. Car parking at the hotel was free because we booked directly with the hotel. Breakfast had many choices and was served at your table. we travelled into York by bus the stop being across from the hotel with a very frequent service, it took 10 mins. You could walk it in about 20 mins. All in all a very comfortable stay and would stay again. The hotel has just changed ownership, and I believe alterations are afoot next year. less

I cannot praise the staff in this hotel enough. They were very welcoming, helpful, friendly nothing was too much trouble. The breakfast was ok but nothing special. Rooms a bit dated but clean. Nice 20 min walking into city centre. Would stay here again though. less

We have stayed at the Kilima previously so we knew it was perfectly located for the markets, etc, just a 15 minute walk to town. On the way to town, you pass lots of little quirky pubs, cafes, restaurants, that you would miss if you stayed in the main town. We did a little put crawl and had a great night. I can't fault the hotel at all. The room was lovely (217) and quiet and spotless. Plenty of tea/coffee/etc in the room. There is also a table in reception with extra supplies which is a lovely touch (there's a box to put a donation in). The staff are so welcoming and friendly. You really couldn't ask for more. We only stayed one night, but wished we had booked for two as there was so much to see with the markets, etc. We didn't use the leisure facilities this time as we were too busy. The breakfast was very nice. The dining area is so light and welcoming and the bar area is very cosy. The fire alarm went off at tea time when my husband was in the shower so we had to go outside and wait for the fire brigade (NO FIRE!). Heather who was on reception was marvellous, so professional and efficient. She even brought her own coat out for a young girl to put on. I don't think we would stay anywhere else when we visit again as this Hotel fits our needs perfectly. less

Well, what a night, staying here for the week, we've got the storms outside and all of a sudden it's like the roof has come of the building and its raining inside. Not making a complaint as this had nothing to do with the staff...... What I am saying is what a team Best Western had on staff duty tonight, from the young lady organizing everything, to the maintenance team assisting and the customers accepting the situation with what I can only call the Dunkirk spirit to understand the staff's situation or offering assistance. I'm a Building Services Engineer and have seen the devistation water can cause in those volumes.... The duty staff need medals for the way they dealt with a horrendous situation to protect both guests and the business of Best Western, as well as this lovely building.... Very well done. less