Impressed enough to write a review!
08/01/2017 HattonHope, Newcastle upon Tyne, United Kingdom
The title says it all, as I always scour reviews before booking, but this is the first time I've taken the time to write my own on Trip Advisor. From the second we (a mum and 8 yr old daughter on a 1 ... more
The title says it all, as I always scour reviews before booking, but this is the first time I've taken the time to write my own on Trip Advisor. From the second we (a mum and 8 yr old daughter on a 1 night city break) arrived, to check-out the next day, everything exceeded expectations. It was the friendly, relaxed, customer focus of this hotel that really struck me. The lady on Reception during check in (Sat 7 Jan) was absolutely lovely and could not have been more helpful. I can't remember the last time I was actually shown to my room, let alone the time she took to chat about what we had planned and the subsequent bus info, local map and generally useful info she imparted.
Room was exactly as described online. I found everything to be great; warm, cosy, enough toiletries to see you through, comfy bed, quiet location (and it really isn't far from either the station or the main city - 15 mins walk perhaps?), lovely swimming pool, tasty breakfast etc.
I'd say that the real thing with this hotel is what you can perhaps only get from reviews, rather than any official website - it's really homely. Old-school hospitality and customer service. It has all the modern facilities one would expect within its price bracket, with nice extra touches like a basket in Reception housing random stuff one might need/ have forgotten when away from home; from toothpaste, cotton buds, and thread to extra UHT milk and nail polish remover!
All in all, a relaxed and lovely stay, in a hotel I'd happily return to and recommend to friends. less
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Thank you for your kind review! We're really pleased our friendliness and homeliness has shown through to our guests !