Best Western Kilima Hotel

Due to Covid we decided to honeymoon in York as we love it there. We had previously stayed here the year before and decided to stay again in the second part of our honeymoon. Once again it was great. The staff (sorry I can’t remember all your names) were brilliant. It’s great to see people who are happy at their work. We even got a free upgrade. The upgraded room was outstanding and made our stay even better. Hopefully we will visit again very soon and will definitely book into the Killima. Best to book direct for the best rates. See you soon guys. less

Service at this hotel is great, the staff are very friendly and helpful. Everything is explained to you and they want to help with anything. Close to the city centre and nice amenities. Comfy bed and a nice place to just get your head down. Would stay again. less

The staff are exceptionally helpful and friendly. Family room was a really good size and the kids loved the pool. It could probably do with a bit of an update in the decor, best western should probably invest In a bit of an update but this did not detract from what is a really well run hotel less

Stayed for a couple of nights catching up with family, staff are amazing as is the breakfast, bed was super comfy. It's an old building rooms are a little tired but has lots of character, wouldn't hesitate to stay again. less

Nice pretty small hotel just outside the center at a bit less than 10 minutes walk away from the Railway Museum. We stayed two nights (2 adults and 3 kids) and this is the evaluation: Pros: Quite good location; Nice old style building; Friendly staff; Indoor swimming pool (we did not use it); Spacious room. Cons: Renovation required. No hot/cold water mixer in the bathroom sink; Pieces of forniture damaged; no shower cubicle. Breakfast 10£ for each adult was average and nothing special or attractive (no buffet). Parking place not included (£10 a day). No attention to details. In conclusion is an average three star hotel that deserved a three star review and that costs like a 4 star one (It is quite expensive: £325 a night for the big room (2 adults and 3 small kids) including cancellation fees + additional costs for breakfast and parking). less