Best Western Kilima Hotel

The staff are lovely and the hotel seems very clean however Best Western need to put some seriously financial investment into the property. The decor is extremely dated and chintzy. The soft furnishings are probably around 20 or so years old. We felt quite disappointed when we arrived as in comparison to other hotels we considered for the same price (£166) for one night stay- this just didn't compare. We generally have a night or weekend away every month and I've got to say this was the most tired and dated hotel we've ever stayed in. It really isn't the staffs fault and I feel quite strongly that Best Western are doing the staff an injustice by failing to invest in the hotel and I don't think many guests would return following an initial stay- us included. less

Had a great stay. Really enjoyed our selves. Will not hesitate to come back thankyou all.Staff always helpful .Perfect hotel just out of town centre.Booked last minute great find👍🏻Fine food 👍🏻,no complaints . Mr A Cordiner and friends from Aberdeen less

Lovely friendly staff on reception and in restaurant. We were made to feel welcome and given directions and tips of where to stop off for drinks on the way into town, which was a very pleasant 15 mins walk. we had room 27 which had a really comfortable 4 poster bed and a separate little sitting room with tv and kettle in which was lovely to sit and read the paper in in the mornings. the bathroom was clean although in need of a little updating but had lovely white towels, and a corner bath with a shower over it. The pool was great and just big enough for a little swim before a lovely breakfast! everything was well organised and such lovely polite staff and a great choice of food too. We will book directly next time to avoid the parking fee now we know to do so. The hotel website does state clearly there is no charge if you book direct but we had already booked through booking.com. We would definitely recommend this hotel for location and facilities but especially for being made to feel so welcome. less

Used this hotel as a one night stop off . I always believe that good staff make the experience great and i couldnt fault the warmth and kindness of all of the team that run this hotel. How nice to be greeted by happy faces!!! Pool was fab - and clean - Breakfast was quick to arrive and hot ! The room i booked was OK - The bed was really comfy and the sheets clean and crisp . We did have a room facing the main road and slept with the windows open but the noise didnt bother me - slept like a log Niggles - the room was tired (you can expect that with years of foot fall) but the nets were really dirty . Net curtains are cheap to replace and new ones can make hell of a difference to a room! On leaving , we were suddenly charged with a £5 parking bill- we weren't told about it or warned about it beforehand which i think is bad business practice , especially when other customers parked there free of charge ! I know its only £5 but hidden charges always leave a bad taste in any ones mouth ! Overall would recommend this hotel . less

Booked this last minute and what a great find ! Easy to find and good car parking. A very warm welcome from Chris and his colleague ( sorry I didn't catch his name ) and my case was kindly carried to my room and en route explanation of the hotel and facilities. I was lucky to have the pool to myself for a quick swim as I arrived mid afternoon - fab. I had a single room which was clean, tidy and functional and had everything you would need plus it had proper mug for a coffee in the morning ! If I were to have one tiny little criticism, the room was hot and on the main road so with the window open it was a touch noisey but there was a fan in the wardrobe to help. In reception was a table of handy bits and bobs that you could pick up if you had forgotten anything i.e. cotton balls, extra milk - great touch . Good location to the centre - 5 mins in a cab. Chris checked me out in the morning and again was friendly and efficient and encouraged me to book directly with the hotel next time I stayed, which again , I thought was a nice personal touch. I would definitely stay again ! less