Good hotel, excellent staff.
04/10/2015 Nick G, Uttoxeter, United Kingdom
We have just returned from a weekend in York and this hotel suited our needs perfectly. Having read the previous reviews I will make the following comments; a modern square box type hotel with identi... more
We have just returned from a weekend in York and this hotel suited our needs perfectly. Having read the previous reviews I will make the following comments; a modern square box type hotel with identical rooms it is not, it is an old traditional building with character, bedroom possibly in need of refurbishment but it was clean, tidy and had everything you need. We had a superior room at the rear which was very quiet and the bed was comfortable. I used the pool which was nice for a quick swim and the fitness room was well equipped. The hotel has a free car park and is a 10 minute walk to the city walls which is important because the price of car parking in York is ridiculous.
The difference between this hotel and the corporate chain was the staff, Chris and his team are excellent, everybody friendly and breakfast was the best bit. I would definitely stay here again. less
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
Dear Nick G,
Thank you for your review of the hotel and for reminding people that the building is old in character. In fact the old part was originally built in 1871 and the new extension 2000.
I do agree with you that the bathrooms need updating and we will begin this next year.
I am pleased you enjoyed the swimming pool but particularly please you enjoyed the breakfast offerings. I am constantly looking at ways of improving this as most people do have breakfast and as of next week we will have hot porridge with stewed fruits out for the winter.
I note your comment on parking in York and do agree that even on a one night stay a free one can save you a least £15.00 plus and as we allow guests to leave the car the following day another £10 something to take into account when checking prices on the inter web.
Talking of the inter web don't forget to call me or my team direct as any price you see on any web site we always do a discount when called on 01904 625787.
I look forward to your next visit but if not before Christmas may Santa bring you all you wish for.