06/02/2017 faye232, Huddersfield, United Kingdom
First the positives, the staff are lovely and a decent location. Breakfast was decent enough. However, the room was shabby with chipped doors and paint, and the bathroom was grubby. The hotel and the ... more
First the positives, the staff are lovely and a decent location. Breakfast was decent enough. However, the room was shabby with chipped doors and paint, and the bathroom was grubby. The hotel and the rooms are in desperate need of a face-lift. The radiator came on full in the night and we couldn't turn it off so had to sleep with the window open. But the worst thing about this hotel was that all the doors slam really loud. Up to 1am and again from 6am all we could hear was slamming doors. We were at our wits end and just gave up on a Sunday morning lie in and left in a hurry to go home and go back to bed!! We went to hand the key in and were told we had to pay £5 for parking as we'd gone through booking.com even though they never charge direct bookings to park? A very strange policy. We were so tired and fed up at this point we just paid and left without arguing. I'm not a difficult or picky customer, but I wouldn't return here again to be honest. less
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review
What can I say other than I am very sorry you did not enjoy your stay with us.
We are upgrading the rooms all the time and are currently putting new flooring in all the bathrooms.
As for the noise you endured with slamming doors this is something we do not normally suffer with as most of our guests are respectful of other but it would seem on this occasion a few spoilt it for the rest.
I Don't know what more to do with the parking to make it clearer for guests but here goes. Unless booked direct with the hotel (01904 625787) a charge of £5.00 per day will be charged for car parking. This is clearly marked on all major websites and indeed is payable on one site.
I do hope you will come again and on that note please call me personally so that I may allocate you a room more suited to your needs.