Only gets better amd better as the face lifts continue
15/01/2018 BETSRN, Clearwater, FLorida
I stayed here once before earlier in the renovation process. This stay ( about 14 months later) was even better. My room had been totally renovated this time. I was especially impressed with the bathr... more
I stayed here once before earlier in the renovation process. This stay ( about 14 months later) was even better. My room had been totally renovated this time. I was especially impressed with the bathroom, shower/ tub, vanity, etc. Everything seemed new. Everything had been upgraded, as well. The bed was comfortable and breakfast was good ( as it was previously). The only downside to this property is the fact that there is only one elevator. For an older property, it is very nice and extremely clean. The staff were wonderful. I was not impressed with the owner, however, who was at the desk at the time of my check-in. The receptionost was very busy talking with someone on the phone (he had acknowledged me) and the owner stood right there, never even looked up at me, nor did he make any attempt to help his employee at all. I would say the only thing still needing renovation would be the owner’s people skills and customer service. less
marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
We appreciate your comments regarding the renovations. We are always looking for ways to improve the property. The three stairwells have been remodeled, the pool deck is brand new, and our dry sauna is open again. Our owner is working hard to renovate the property and we are thankful for his efforts. Our staff is here to make sure that your stay is enjoyable and we always enjoy the great conversations with our guests. We look forward to everyone visiting us in 2018! Have safe travels wherever life takes you.