Check the room first!
05/02/2019 Anjrub, Providence, Rhode Island
Shouldda read the other reviews first. We stayed here one night on Friday the 18th. For the good part - the check in went without a hitch. There were two male clerks at the check in desk and both w... more
Shouldda read the other reviews first. We stayed here one night on Friday the 18th. For the good part - the check in went without a hitch. There were two male clerks at the check in desk and both were extremely helpful.
That's where the good experience ended. The room where we stayed, Room 123, smelled distinctly of urine which we didn't realize until it was too late to request a room change. We arrived late, quickly put our things in the room, went out to dinner and came back. Exhausted, we got into bed and then realized the problem. It was too late at night and we were too tired to request a room change which we definitely should've done.
We called after we left - as a courtesy to report the issue. When we recommended that the staff thoroughly clean the room before they let anyone else stay there the woman we spoke to on the phone was completely disinterested in doing anything about our report. If anyone needs to stay at this place, I would strongly recommend thoroughly inspecting the room before you actually spend the night. The customer service after you've left is horrible. less
marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for sharing your travel experience with us. It is disappointing to read that your room smelled of urine upon your arrival. Our rooms are inspected daily and rooms that are pet friendly are treated for pet odors. Aside from the pet odor, we do hope you found the room to be acceptable and that you enjoyed our complimentary deluxe breakfast. Please do not hesitate to contact the desk for any concerns. We are here to help with your stay and appreciate your feedback. Housekeeping was alerted by the front desk after you called and the desk clerk was not at all disinterested in your report. On the contrary, we acted immediately to rectify the situation and make the room pleasant for the next guest. We appreciate your understanding and thank you for visiting the Best Western. We hope you make this your first choice on your next visit.