Would not stay again or recommend
18/06/2018 erion9000, Northern Virginia, Virginia
The check in person was friendly, but wanted to charge me $25 to check in 1 hour early. We had to change and meet a party, so we had no choice. The aggravating part was that they said the fee is so th... more
The check in person was friendly, but wanted to charge me $25 to check in 1 hour early. We had to change and meet a party, so we had no choice. The aggravating part was that they said the fee is so that housekeeping can have a room cleaned for us, but as soon as I paid the fee...I was immediately given a key. I am Platinum with Marriott, and Diamond with Hilton. Everytime I give Best Western a chance, I have some kind of issue. They also had insufficient parking, so I had to park across the street where no one is around. It's a shame, because we have to book quite a few rooms for an upcoming wedding in August. and now I will not be staying here. Not the worst Hotel, but Best Western needs to address some of their policies unless they always want to be just mediocre. less
marc_w_lacoste, General Manager at Best Western Kent Narrows Inn, responded to this review
Thank you for your comments. As a business, we must follow a model that will prove successful. Based on the demand for early check ins, the early check in fee has helped to alleviate the front desk being overwhelmed with arrivals before rooms have been properly cleaned. The guest has the choice to check in early with a fee or wait until our standard check in time. As with airlines charging for early boarding, luggage fees, and seat selections, we have studied other hotels who are following a similar business model. While we appreciate your relationship with other chains, we do hope you understand the demand on the weekends that the hotels in Kent Narrows faces in the summer months. We hope you enjoy your time in August and thank you for staying at the Best Western Kent Narrows.