Overpriced for sub-par quality
I'm not very picky, but this property was supposed to be a 3-star and was way overpriced for the condition. The exterior is decorated nicely (Texas themed) and the check-in process was fine, but we ha... more
I'm not very picky, but this property was supposed to be a 3-star and was way overpriced for the condition. The exterior is decorated nicely (Texas themed) and the check-in process was fine, but we had problems as soon as we got to our room. The exterior walkways are very bumpy and uneven, which could be problematic for anyone with mobility issues. Our key cards did not work so we had to go back to the desk and they said the slot must be dead and gave us a physical key to use. Our neighbor also had a physical key, so this must be a common issue. Our room appeared clean, but had a very bad sour odor which was unsettling. The pillows on the bed were lumpier than any I've ever slept on -- like a very old pillow that has been thrown in the washer and dryer too many times and all the cotton has clumped together (they were all like this). The toiletries in the shower were almost empty (they had the kind that are mounted to the wall and refillable). Breakfast was OK but many things were in short supply, the fruit looked very unappetizing and old, the juice machine was spitting out water with juice essence, and the DIY waffles tasted off (couldn't pinpoint it but maybe the batter sat out too long). I've seen worse, but overall, no more than 2-star quality at this hotel and definitely overpriced for what you get. less
Hotel Manager, Other at Best Western Johnson City Inn, responded to this review
Thank you for taking the time to tell us about your experience. Your valuable comments and suggestions for improvement are important to us. We shall check and take effective actions in those areas. Customer satisfaction is our highest priority. Look forward to welcoming you again.