Thieves, thieves! Not worth my money
I told the girl at the front desk, I have a package with tracking number and time it was delivered to the front desk today (12/23/19). Her response was "No package was dropped off today." I showed her... more
I told the girl at the front desk, I have a package with tracking number and time it was delivered to the front desk today (12/23/19). Her response was "No package was dropped off today." I showed her the tracking number and time it was dropped off to the front desk and asked her to check the security cameras. She refused to check the security cameras. Again, she repeated, "No packages were dropped off today." The juices are diluted with water that they taste more of water than juice. The dining room is miniature - only 4 tables. There's sunning and airing of mattress in the parking lot! less
Bestwestern c, Manager at Best Western John Jay Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately we never did receive that package. Everything that is delivered for guest we do keep at front desk for pickup.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience