Keep your commitments
28/09/2017 BillSaums, Ledyard, Connecticut
At checkin, was asked to put a tag in my car to keep it from being towed. Was promised a "grab n go" (fruit) upon early am depature: did not happen. Asked for a receipt: impossible, but was promised... more
At checkin, was asked to put a tag in my car to keep it from being towed. Was promised a "grab n go" (fruit) upon early am depature: did not happen. Asked for a receipt: impossible, but was promised an email receipt: did not happen. Don't offer things you don't plan to follow up with. less
BW_33141, Front Office Manager at Best Western Jamaica Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We really do require guest to put the parking tag in the car as we have an independent towing company that goes around 3 to 4 times the whole day and tows cars without it. The grab and go should be provided to all guests checking out from 6:00 am to 7:00 am as the breakfast bar is open at 7:00 am. As for the email receipt, We will investigate on why it was not sent to you as requested. We do remember you calling yesterday and have requested for it and while on the phone you did mention that you still have not received it. We sent it through fax as a work around and have reported the issue to our PMS support.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.