Bedbugs on second floor and first floor in room 216 and 110. Disgusting Service!!!
The worst Inn we have ever experienced. On Dec 25, 2019, we checked into room 210. It was so noisy and we asked to change the room (they moved us to room 216) on Dec 26. We spent the night in room 216... more
The worst Inn we have ever experienced. On Dec 25, 2019, we checked into room 210. It was so noisy and we asked to change the room (they moved us to room 216) on Dec 26. We spent the night in room 216, then our nightmare started. In the morning on Dec 27, I got few red rashes on my left arm. At the beginning, I thought it might be the allergy or something and not a big deal. I have not ever experienced bedbug so I had no clue. Then the next day Dec 28 in the evening, we got back to room 216, suddenly I felt the itchiness on my left arm and I began to look around in bed to see what's going on. Then I found a BEDBUG!!! I killed one immediately then looked into mattress, and there were more!!!! My husband rushed to downstairs and reported to the service person there and talked to the manager Rey Torres on the phone since he was not there at the time. He said he would refund us one night hotel fee. My husband told him it is very serious and scary situation. The manager Rey said the bugs cannot be controlled. Also he said that's all he can do, just simply change a room and if I complaint then go ahead. THAT WAS OUR CONVERSATION. NO APOLOGIES. SO IRRESPONSIBLE AND RUDE!!. We changed room to 110 on Dec 28. Then again, in the morning on Dec 29 before we checked out, we saw the bedbug again!!!!! WHAT A HORRIFIC EXPERIENCE. I have contacted the customer service and they said they will follow whatever the manager said. Basically Best Western Jamaica Inn does not have any customer service and management when actually something happened. Will never ever come back again, and would love to spread the word everywhere we can to let other people avoid the situation. less