Needs work - noisy and cramped
15/07/2018 Helen W, New York City, New York
Stay away! Lots better places in Queens to stay. Desk person sits behind a large window, so immediately you feel this is an unsafe place. Not very hospitable staff - I had to yell for the desk clerk w... more
Stay away! Lots better places in Queens to stay. Desk person sits behind a large window, so immediately you feel this is an unsafe place. Not very hospitable staff - I had to yell for the desk clerk when I came back down to ask a question and waited about 5 minutes. I am a Best Western rewards member and nothing was done for me - no special check-in time, no bottle of water.... When I mentioned this to the clerk, he acted like he had no idea what I was referring to. This hotel sits on the Van Wyck Expressway - no soundproofing, so you hear all the highway noise all night long (it's NYC - so there's traffic all night). I had a king size bed in a very small room. Bathroom was so small the door wouldn't open all the way - they had to mount the towel rack in such a way that the door hits it. Not very clean. A lot of painting touch-up work needed on walls. Dropped ceiling in bathroom was disgusting. Breakfast in a basement room with no windows - very dank. Good things: bed was comfortable, there's free (but limited) parking in their lot, and it is close to the subway. less
BW_33141, Front Office Manager at Best Western Jamaica Inn, responded to this review
Thank you for your review. Our apologies for not exceeding your expectations. Best Western reward members should always be acknowledged. We will conduct an investigation on who checked you in and who was on shift that day and make corrective actions. As for anything special like the things you mentioned, early check in, bottled water, We do allow early check in if requested and will depend if there will be any room available upon arrival. Unfortunately, We do not provide the free bottled water in rooms for our property but, we do have vending machines where you can get some. I will make sure to let the GM be aware of your suggestions and concerns.
Thank you for choosing Best Western Jamaica Inn,
Have a great day.