We travel in and out of JFK quite a bit. My experiences with budget hotels in and around the area are mixed at best. Compared to others, this is better than most. I am going to preface this by saying, by the time we checked into out hotel is was the end of 3 flights over the course of close to 20 hours.
I will also say that they have exceptional customer service, The gentleman at the front desk when we arrived after a very long day of travel, was very friendly, very service minded, and made the check in very easy. Checking out was quick and efficient.
First the Positives:
The room is fine, and when we arrived it appeared clean.
It has all the basics you need to survive for a night or two. Hair dryer, coffee maker, ironing board and iron.
Wifi is free and from what we could tell was fine.
It is close to the airport, 10 or 20 minutes by taxi depending on the time of day and traffic.
The breakfast was nice, they offer scrambled eggs (not sure if they are real or not), sausage patties, and then the normal continental breakfast. Overall a nice breakfast, most higher end hotels will not have warm food out as part of a continental.
Now the negatives:
When we woke up in the morning the room smelled of moldy water, after taking a closer look we noticed a small drip coming from the ceiling, appearing to be a leak from the roof.
Then as we were packing up to leave to head to the airport, as we searched the room to ensure we had everything, we found a pastry on the floor, under the second bed. It had been there for a while. This tells me that although the room appears clean, it might not be as clean as you think.
I did not bring this to the attention of the hotel because we were tired and in zombie mode as we left very early to endure another 8 hours of travel.
Overall we would stay there again, we will just be sure to inspect the room a little more thoroughly before accepting it. less
BW_33141, Front Office Manager at BEST WESTERN Jamaica Inn, responded to this review
Thank you for your kind review. We truly appreciate your feedback. We apologize for the incident about the pastry on the floor. We will make corrective actions to ensure that this does not happen again.
Thank you for choosing to stay with us.