What a Joy, staff who are polite, helpful and actually seem to care.
18/08/2019 Michael T, Greater London, United Kingdom
We were attending an evening wedding reception at Blakehall so we selected the Ivy Hill as it looked good and is only a 20 minute drive away from the wedding venue. The staff make this hotel. We arriv... more
We were attending an evening wedding reception at Blakehall so we selected the Ivy Hill as it looked good and is only a 20 minute drive away from the wedding venue. The staff make this hotel. We arrived mid afternoon on a Saturday and there was a function in progress so there were a few limitations on where we could go, however when I asked if we could get food a more than helpful lady showed us to a lounge area, offered to get us drinks and then took food orders and served the food to us in the lounge. We were missing one bath towel in the room but this was dealt with most efficiently when we mentioned it at reception.
The room we had was spacious and clean and the bed was comfortable. Most importantly I did not detect any annoying squeaks or noises in the hotel. The beds and doors seem to be silent. A previous reviewer has mentioned how hot the rooms are and this true. The windows can be opened and a fan is provided but there is no air conditioning. One other point is that there is not a fridge in the room. Otherwise all good. The breakfast was excellent. All the usual fried stuff with a continental option, cereals and fruit etc.
There are only about 30 rooms so it is not chaotic.
Having stayed in many hotels of a similar standard I would say this is very good and the staff are the best I have experienced. less
HLGroup, Owner at Best Western Ivy Hill Hotel, responded to this review
Thank you for your review and for rewarding us with 5 stars. I am pleased you had a wonderful overnight stay with us. It is always wonderful to hear the level of service provided by our staff is appreciated, as we aim to achieve a 5* service. I shall happily pass on your comments to the team. We are a 3* hotel and do not claim to have air conditioning or fridges in our bedrooms, but as you mention all of our bedrooms have a fan in them. I hope we get to welcome you again soon when you are next in the area.