Average and over priced
17/01/2016 Seanie M, London, United Kingdom
I stayed at the Ivy Hill hotel for a family gathering that was near by so we had no choice but to stay there. We had a family room that cost £180 for the night with breakfast. I called to ask about ea... more
I stayed at the Ivy Hill hotel for a family gathering that was near by so we had no choice but to stay there. We had a family room that cost £180 for the night with breakfast. I called to ask about early check in and was charged another £25 so in total £205, I have stayed in many hotels ranging from budget to 5 star hotels and never paid this amount for an average hotel. What left a sour taste in my mouth was the fact I called a few days before to see if there was a free family room the night before my check in date (not revealing that I was booked in for the night, out of curiosity to see what the cost would be) and there was availability with a much lower cost of £115 per night. The hotel hiked up the prices as they knew they had a family gathering and people would need to stay there. Hotel staff were polite and pleasant and the room was clean. Breakfast very average, nothing special. I would not stay here again based on value for money, too expensive. less
HLGroup, Owner at BEST WESTERN Ivy Hill Hotel, responded to this review
Thank you for taking the time to post your thoughts following your visit to the hotel and for the positive comments about the staff and the room.
I have looked in to your booking and can see that you had one of our Deluxe Rooms, these are the third level of rooms we have here at the hotel. I can also see that you chose our standard rack rate, this is the most expensive way of booking with us, like most hotels we have an advance purchase rate which offers a discount of approximately 20%, although this does offer less flexibility, all of our rates include full breakfast for two people in the restaurant.
The guaranteed early check in allows you to access the room from 12noon rather than the usual 3pm, the charge of £25 covers the cost of additional staffing to ensure that it is turned round quickly after the check out time of 11am.
I can assure you that we do not 'hike prices' for those attending events nearby, but as is common practice in the industry, rates are lowered at the last minute to help us to fill empty rooms.
I am sorry that you did not consider it good value but if you were in the area again perhaps you would reconsider choosing us.