Best Western Ivy Hill Hotel

Stayed here for two nights, myself and husband and three children. Interconnecting rooms. Couldn’t fault the hotel from the moment we checked in until we left. All the staff were attentive and friendly, the rooms really clean, guaranteed interconnecting rooms, lovely breakfast. It was well worth the money. No air con but we could open the windows wide and the rooms had fans. We were there on the hottest day of the year and It was bearable! Only one downside, the toilets on the rooms seem to take ages to fill and would often not flush. Not sure why? Water pressure maybe? But would be worth the management looking into. Overall I would return to this hotel without hesitation less

I telephoned to check on what disability facilities were available. A check by the staff of a 'disability assisted room' for especially the bathroom entailed telephone charge of nearly £10 for a 17 minute call. I must admit i was advised a premium rate of 7p per minute would apply but the charge is 8 times more! After a little conflab this was refunded but it took an argument about they being affiliated to Best Western and an independent hotel and eventually a begrudging agreement by the senior receptionist. When leaving there was no indication of the credit and the final invoice had to be amended. Have given 2 stars instead of 1 because the receptionist and restaurant staff were both helpful and attentive. As regards the 'assisted disability room' this should be ' limited disability room' being poorly laid out and lack of equipment. Clearly the management do not consider disabled people as a customer but more of a chore. less

A group of us stayed at Ivy Hill Hotel last weekend for a wedding close by on Saturday. The staff are genuinely very caring and most professional. One couple managed to lose their way and on telephoning for directions were asked to wait where they were and a member of staff drove out to meet them so they could follow him back to the hotel in time for us all to have dinner together on Friday evening. The hotel is set in lovely gardens and our rooms and bathrooms were very comfortable. The food was also very good both in the lounge, where we had a light lunch on arrival, and in the dining room, where we had dinner on Friday evening and breakfast on both Saturday and Sunday mornings. I can highly recommend this hotel . less

I stayed for my cousins wedding, i applaude the staff for having to deal with some many people for the weekend. The bed is big and so comfortable. Clean however it was boiling in the rooms, I had to open the windows for some air. The bathroom is clean too but the water pressure isnt he best. As i dont eat pork the breakfast was a little limited to me but nothing for me to complain about as others seem to eat it fine. It is a short walk to the venue which is a great help and is lovely. Big enough car park too which is a bonus. Friendly staff and lovely surroundings. less

Lovely hotel, lovely staff, fantastic service. Special thanks to Jacqui, Lorna, and Robert for a wonderful stay and conference... would highly recommend this hotel for a personal or a business stay. Ample parking less