Could be better
On the plus side, nice clean room, although the shower wasn't great and the window frame in the bathroom is mould infested.
Pleasant staff, efficient check in.
When I checked in, I clearly stated I ... more
On the plus side, nice clean room, although the shower wasn't great and the window frame in the bathroom is mould infested.
Pleasant staff, efficient check in.
When I checked in, I clearly stated I intended to eat there.
Ordered a drink on my room at the bar, no problem. Ordered my meal. Sat down to eat, ordered another drink. Again no problem. Photos attached of the meal. Tasty but not enough (9 chips?) and everything already on the plate would have been better. It's fish and chips. The silly paper and tiny pots are completely unnecessary.
Retired to the bar after I'd eaten and ordered another drink.
Was told I couldn't put it on my room as there was no pre-authorisation on my card. Of course, my wallet containing said card was in my room so I had to go and fetch it. Remember I'd paid for my room already and told them I was eating there. Nothing was said at the time.
Small details perhaps, but it draws the experience closer to a Travelodge, with very little difference in price. less
Jason Bartella, Owner at Best Western Ivy Hill Hotel, responded to this review
Thank you for your review. I'm delighted you had a wonderful stay and found the hotel and staff to be pleasant. When you're next in the area, we hope you stay with us again.
Jason Bartella
Managing Director