Hotel A Bit Tired - But Bartellas Restaurant is Amazing
21/09/2017 Andrew W, London, United Kingdom
We chose this hotel due to its proximity to Hylands Park, where we were taking part in the Memory Walk for the Alzheimer's Society. It's a nice-looking hotel and the staff were all excellent. Our ro... more
We chose this hotel due to its proximity to Hylands Park, where we were taking part in the Memory Walk for the Alzheimer's Society. It's a nice-looking hotel and the staff were all excellent. Our room (room 10, ground floor) was very tired and there were several dust-covered cobwebs which didn't fill me with confidence that the rest of the room's cleanliness was up to standard, but that having been said, we didn't see anything else to alarm us. I know that someone always has to have the room next to the kitchen or within earshot of the extractor fans, but this room didn't even have double glazing. The only way I got to sleep was to put the electric fan on (extra brownie point for providing one) as white noise. Everything else about the room was fine - wifi okay, tv good, tea and coffee-making facilities good. But the best reason to come here is the restaurant. Honestly, this was the most amazing food my husband and I had ever tasted! Innovative dishes, perfectly-sized portions, beautifully presented, delicious wine - and the staff were exemplary. I can't recommend it highly enough. Now if they could just remove from their menu the word "parmesan" from their vegetarian dishes I will be totally happy. The manager reassured me that it wasn't real Parmesan, which is not vegetarian, but Parmesan has protected origin status and the word really shouldn't be used unless it's the genuine article. So overall, the room was okay, the staff great and Bartellas Restaurant was out of this world! less
HLGroup, Owner at Best Western Ivy Hill Hotel, responded to this review
Thank you for your comments. I am sorry you felt the hotel was tired, but pleased you thoroughly enjoyed Bartellas Restaurant and I hope you come and stay at Ivy Hill Hotel in the near future.