Best Western Ivy Hill Hotel

the staff are very friendly and helpful, food both in Bartellas Restaurant and at breakfast is excellent, hot and freshly cooked to order with a good choice. The room however needed an in-depth clean there were what i feared might be blood stains on the curtains and a lot of mold present in the bathroom particularly around the shower reading lights were hanging off the wall with bulbs that stuck up above the shade although at least this room had bulbs in all the lights unlike the last Best Western I stayed in! Only the friendliness of the staff and food quality makes my review an average, if the rooms were as good this it would excellent My advice get a good deal on the room and check it out before you agree to say here less

We would just like to say a big "thank you" for all the arrangements you made for our anniversary lunch. The day couldn't have been better - everyone complimented the lovely food and service of your staff and even the sunny weather gave us an opportunity to sit in the grounds prior to the meal. The arrangements prior to the celebration with Libby and Charlotte were clear and even when we asked for a change to one element of the menu there was no fuss. We felt confident it was going to be a success as we have used your dining facilities before but you made us feel very special. less

I travel a lot for work and had the best night sleep here. The room was comfortable temperature and had a fan to use which was great. It had a bath and shower which is always a bonus. Everything was super clean. As a lone woman I tend to use room service. The food was amazing. I had the mushroom and Halloumi burger and definitely recommend it. Breakfast was also good, fresh and tasty. Staff were friendly, helpful and attentive. The only negative is that you could do with more signage as I went passed the hotel twice!!! I will most certainly be back. less

On the plus side, nice clean room, although the shower wasn't great and the window frame in the bathroom is mould infested. Pleasant staff, efficient check in. When I checked in, I clearly stated I intended to eat there. Ordered a drink on my room at the bar, no problem. Ordered my meal. Sat down to eat, ordered another drink. Again no problem. Photos attached of the meal. Tasty but not enough (9 chips?) and everything already on the plate would have been better. It's fish and chips. The silly paper and tiny pots are completely unnecessary. Retired to the bar after I'd eaten and ordered another drink. Was told I couldn't put it on my room as there was no pre-authorisation on my card. Of course, my wallet containing said card was in my room so I had to go and fetch it. Remember I'd paid for my room already and told them I was eating there. Nothing was said at the time. Small details perhaps, but it draws the experience closer to a Travelodge, with very little difference in price. less

Superb visit, the staff were very friendly and welcoming. Rooms were top quality, very comfortable bed. The food was fresh and delicious. Great value for money and close to main attractions, easy access and free parking. We will definitely return and I personally would love to visit again solo to enjoy “me” time. less