Meeting up with friends .
16/09/2015 EssexRoody, essex
The Executive deluxe double rooms was really lovely and the beds was so comfortable. We all enjoyed our evening meal immensely and the restaurant service was excellent. But was disappointed with the ... more
The Executive deluxe double rooms was really lovely and the beds was so comfortable. We all enjoyed our evening meal immensely and the restaurant service was excellent. But was disappointed with the service at breakfast. Had to keep asking staff for plates and food and drink that had run out on buffet service. Also they did not clear our breakfast bowls from our table. Informed reception that there was no water in our rooms(at £120 a night) to be told that they do not do this. But they would put a jug of ice water in our rooms if we so wished, which we did. less
HLGroup, Owner at BEST WESTERN Ivy Hill Hotel, responded to this review
Thank you for your review following your recent stay with us.
I am pleased that you liked the bedroom and enjoyed your meal in the restaurant but can only apologise that we let you down in other areas.
Rather than leave water in the rooms that may not be fresh, we note within our Guest Information folders that our 'house' filtered water can be delivered to bedrooms on request, I am sorry that this was was not what you were given and I will make sure all staff are reminded of the policy.
I will also be discussing with the management team the issues you experienced at breakfast as this is not the high standards I expect.
We do hope that you would return if looking for accommodation in the area again.