Don’t check in early!
15/10/2019 andreashE2834JI, Asker, Norway
Nice enough hotel, newly-ish refurbished room, but not the same standard in the bathroom. But then....they charged an extra 25 Pounds for checking in at noon in stead of 3 pm, even if the room was rea... more
Nice enough hotel, newly-ish refurbished room, but not the same standard in the bathroom. But then....they charged an extra 25 Pounds for checking in at noon in stead of 3 pm, even if the room was ready. Arriving with plane and rental car we didn’t have much choice. Never experienced or heard of before, and definitely a big thumbs down for me. less
HLGroup, Owner at Best Western Ivy Hill Hotel, responded to this review
Thank you for your review following your recent stay with us. I am pleased you had a wonderful stay with us and it’s a shame you felt disappointed with our Early Check In policy. Our checking in time is 3pm, but when booked in advance we can organise the room to be let earlier than this, at a charge of £25.00. The Early Check In policy is used in most hotels worldwide and details of the charge are advised upon checking in and are included on our booking confirmations. For guests who choose not to pay the charge, we offer an alternative which is to pre-register their bedroom and we offer the service of leaving your luggage with us for free.
You also make comment on the bathroom not being the same standard as the bedrooms, but I wanted to let you know the hotel is on a continuous makeover, which includes the bathrooms and I apologise you did not stay in one of these updated rooms.
I hope this doesn’t stop you from visiting us again when you are next in the area.