Best Western Ivy Hill Hotel

Nice enough hotel, newly-ish refurbished room, but not the same standard in the bathroom. But then....they charged an extra 25 Pounds for checking in at noon in stead of 3 pm, even if the room was ready. Arriving with plane and rental car we didn’t have much choice. Never experienced or heard of before, and definitely a big thumbs down for me. less

This hotel is tired. it requires a good clean, some painting and decorating and generally needs brightening up. we booked and deluxe twin room which was huge, but dark, dingy and very stuffy although heating wasn't on. no window in bathroom and bedroom window let in all the noise and fumes from A12. bathroom door lock was broken so you couldn't get in or out. room was filthy, thick dust everywhere. housekeeping had to clean before we would go in there. there were no towels in bathroom but they did fetch some for us, although beds were comfortable it was stuffy all night, there were doors banging most of the night and we were awake all night. we were staying for two nights, but checked out after the first and we were refunded for our cancelled night. All the staff where professional, polite and very very helpful. Best Western need to spend some money on upgrading there hotels, their staff are very good but the company are letting them down. less

We stayed in a four poster room very comfortable bed and lovely room. Super friendly staff and nothing was to much trouble. Breakfast was good quality produce and even did a separate scrambled egg, when requested. Lovey grounds and comfortable bar area, definitely stay again and try the restaurant. less

My £130 room could do with a coat of paint, bathroom tired. Central heating for whole wing was like a machine gun going off as the radiator valve was sticking all night The function we attended in in Ivy suite had hardly anyone buying drinks due to cost. Central london trendy bars are cheaper Wish I'd stayed in a Premier Inn at least my nights sleep is guaranteed less

Stayed here as part of a bridal party for a wedding over at Crondon Park in July. The hotel is lovely and rooms are of a good size. The staff we came across were all very polite and friendly. Our only issue was the heat in the rooms was really unpleasant, it was only 25 degrees outside yet it was absolutely scorching in the rooms and you could only open the windows a fraction. Dread to think how awful it would be in there during one of the heatwaves in the summer. There was also heavy construction work going on nearby which we were not made aware of which started very early in the morning and was extremely loud. Would have rated 5* if not for these two niggles. less