Best Western Ivy Hill Hotel

I had booked the bridal suite and 3 other rooms for myself and my wedding party. The bridal suite is amazing. The room is spacious and nicely decorated and the bathroom is bright and modern. The staff were really helpful, bringing lunch and drinks up to the room for us. They also provided fans in the room as it was the hottest September day. Breakfast the next day was also delicious and lots of choice. The standard double bedrooms were also nicely decorated and spacious. I have seen other people complain about the road noise but myself and my husband didn't notice this at all but that might be because we were so tired from the busy day we had just had! All in all this is a lovely hotel with really friendly and helpful staff less

Good points: * Superior room spacious and well laid out * Good shower and hot water * Comfortable bed * Good desk provided for laptop users * Wifi worked well * Generally very nice hotel But: * Noise - close to A12, permanent road noise with windows open * Some hairs in bath that were definitely not mine (otherwise very clean) * Breakfast waiter did not listen to my order Comments: I really liked the room but on a very hot August evening I had to have the windows open and there was permanent road noise from the concrete slab A12 which is about 100m away from the hotel (albeit in a shallow cutting). No air conditioning in superior room. Would have enabled me to close the window and have a quieter night. Breakfast waiter seemed overworked and got my breakfast order wrong. Given the price, can't justify 5*. less

On August 13th 20016 my son and his fiancé chose this hotel for the venue for their wedding, this is the most beautiful place I have ever been to the staff were fantastic from the time wee arrived I'm disabled and I was able to go to most area's the only problem I found was the paths weren't laid down for wheelchairs so I was unable to get into some photo's the staff were very upset when I explained this to them. The food was amazing they had catered for everyone even some people with IBS they provided food for these people with no fuss the children's food was amazing too, tea's and coffee was flowing freely or if you wanted water that to was given freely too.after everything had finished we went to our room now because I have to sleep in my wheelchair This was a problem I know when the rooms were booked I was in a bed and it was our fault we hadn't changed the room for both my husband and I, however the staff were very nice I was prepared to go home in a taxi but the staff got us another room it was fantastic so big I was able to move around in the room in my chair and sleep in mmy chair.so the only thing I would suggest to the owners is please confided disabled people a little more please. Thank you so much for making my son and son in law's wedding day so memorabl. less

I had my wedding and reception at this lovely venue, from start to finish the staff were amazing and they were very quick to deal with any issues that came up. The hotel had a number of function room and we chose the margaretting suite for our wedding, there was plenty of room for both the sit down meal and the dance floor area after they moved just two tables. The coordinator we delt with was fantastic she couldn't do enough for us to be honest all the staff were really great and there all approachable. The rooms are great sizes our guests that stayed over showed us there rooms they are a great size plenty of room. The food there was great we had afternoon tea and it was brilliant I never had an empty cup or glass. They have a good size car park and the grounds are beautiful. The only problem is I can't give it a higher rating. But I would really recommend this hotel. less

Warm friendly welcoming and efficient staff added to a smallish intimate hotel with character and easily accessible location just off the A12 all contributed to a lovely stay. Would recommend the Best Western Ivy Hill. less