Best Western Ivy Hill Hotel

First place we stayed at after lockdown eased. Very friendly staff and spotlessly clean. We had an upgrade which was nice. Beautiful gardens to walk around. We ate in the restaurant, Bartellas, which had absolutely fantastic food and service. Would not hesitate to stay here again. less

Had a lovely stay at this hotel, first day it re-opened on the 4th July, was welcome at the desk, there was a screen at the desk, so felt absolutely safe in the current circumstances, all information was provided clearly about my stay, key was given sanitised in a sealed packet, staff were very helpful, I was provided with an email with all room service info, you can text or email or call for anything you need. Overall our stay was lovely, bed was extremely comfortable, and the room was immaculately clean. Will definatly be staying again. less

Excellent service provided from the time I booked some 11 months before the event, Aileen was pivotal to everything running smoothly, I cannot fault her at all and she had our best interests at heart at all times. Excellent rooms, excellent food, excellent service by all the staff. Would recommend this in a heartbeat. less

Nice hotel with excellent front of house and catering staff. Both food and drink were of good standard served in warm homely surroundings. The room although nicely decorated had a poor location on the ground floor but as we were only staying for one night was just about acceptable until we entered the bathroom to find very sloppily unfolded towels which led us to look closer and found the taps were awful and had not been cleaned. The beds were very comfortable but the creaking of the floors with the noise of the people in the room above would be a problem if staying any longer. A really lovely hotel but sometimes it is the little things that make the difference. less

We had a family dinner party last weekend to celebrate my Mums 90th birthday. So pleased with the service we received at Ivy Hill. They couldn’t have been more helpful or accommodating. The food was delicious and the waiting staff were very helpful and pleasant. We had the Ingatestone room which was perfect for our party of 22, lovely layout with its own bar area and conservatory. Everything was set up beautifully when we arrived. We had to request a last minute dietary requirement and there was no fuss, gave us a lovely alternative. We all thoroughly enjoyed the afternoon and my Mum was thrilled with her celebration. We will definitely book again for celebrations in the future. less