Best Western Ivy Hill Hotel

Amazing!! We celebrated my Nans 80th in one of the private dining rooms. The food, service and staff were amazing. The whole party were blown away and haven’t stopped commenting on how amazing it was. From booking to leaving this evening every member of staff has been amazing. A big thankyou to Charlotte and Aileen for helping with the booking and service today. The food was gorgeous and the service was impeccable. The room was set up beautifully and was a wonderful place to celebrate my Nans 80th birthday! Couldn’t fault anything today. Absolutely fantastic!! less

We spent about £135 to stay here which was far to much. We came back to our room from a wedding at about 11pm and it was so cold. The windows had been left open. The bathroom was shaby and tierd looking. The breakfast service was slow and poor. The one good part was the reception staff who were polite and appeared to listen to my complaining. By the way I rarely ever complain. less

Nice enough hotel, newly-ish refurbished room, but not the same standard in the bathroom. But then....they charged an extra 25 Pounds for checking in at noon in stead of 3 pm, even if the room was ready. Arriving with plane and rental car we didn’t have much choice. Never experienced or heard of before, and definitely a big thumbs down for me. less

This hotel is tired. it requires a good clean, some painting and decorating and generally needs brightening up. we booked and deluxe twin room which was huge, but dark, dingy and very stuffy although heating wasn't on. no window in bathroom and bedroom window let in all the noise and fumes from A12. bathroom door lock was broken so you couldn't get in or out. room was filthy, thick dust everywhere. housekeeping had to clean before we would go in there. there were no towels in bathroom but they did fetch some for us, although beds were comfortable it was stuffy all night, there were doors banging most of the night and we were awake all night. we were staying for two nights, but checked out after the first and we were refunded for our cancelled night. All the staff where professional, polite and very very helpful. Best Western need to spend some money on upgrading there hotels, their staff are very good but the company are letting them down. less

We stayed in a four poster room very comfortable bed and lovely room. Super friendly staff and nothing was to much trouble. Breakfast was good quality produce and even did a separate scrambled egg, when requested. Lovey grounds and comfortable bar area, definitely stay again and try the restaurant. less