Book your spa break elsewhere.
Booked a 2 night spa break, the spa was closed when we first got there. 2nd day we spent a bit of time in the spa in the morning but explored the area. We were then intending on spending all the next ... more
Booked a 2 night spa break, the spa was closed when we first got there. 2nd day we spent a bit of time in the spa in the morning but explored the area. We were then intending on spending all the next day relaxing in the spa before coming home. When we came back from exploring to book our pool slots for the next day we were told spa, gym and pool would all be closed. Hotel staff loudly boasted to us about how they had taken a whole hotel booking just 3 days ago which meant they were very busy as had to cancel lots of other people's bookings at very short notice to accomodate the large booking. They seemed to forget we had paid for a spa break ourselves so weren't happy to find a booking that came in a few days ago meant the spa wasn't actually available to us. Initially reception just shrugged when we spoke to them and gave us their HO number to call and deal with it ourselves. Thankfully the area manager was there later so we were able to speak to him to get a partial refund. I was appalled at their attitude to cancelling guests at short notice. Torn bedsheets, stain on the chair and the TV remote covered in dust despite Best Western's "enhanced cleaning" for covid didn't fill us with confidence either. Overall really not a great experience. The restaurant food and waiting staff were all lovely at least. less