Best Western Ipswich Hotel and Spa

Booked a one night stay months in advance only to be phoned up with a month to go to tell me booking has been cancelled leading to a load of wedding guests needing a last minute booking. The whole experience made worse by a half hearted apology from a disinterested employee who and some dubious reason about a hotel refurbishment. Other guests were given different reasons so a bunch of lies were thrown in to add insult to I jury. No offer of compensation was made, not even a discount voucher. less

Booked the hotel a few months back, due to go on Thursday 17th February 2021 today if the Saturday 12th February, this hotel knows it is closed for bookings until the 4th April due to a government contract, I only new my reservation was cancelled by looking on here that raised my suspicions and by contacting the hotel myself to see what was going on ! I had booked through buy a gift. I think this is very poor not to be contacted about my booking which the clearly they know of the circumstances that the hotel is closed, least they can have the decency to let people know! less

Had multiple bookings for Feb and March for both spa and hotel which was booked in November last year. Both bookings for birthday surprises, one of these is for an 18th Birthday present next week. Received a call to advise all cancelled has taken on bulk contract. Left me high and dry with 4 days to sort an alternative present, clearly no regard or respect for customers already booked. Given all the reviews seen cannot believe they only knew to inform me today. Absolutely would not be rebooking and clearly do not know the meaning of Treating Customers Fairly!! less

Booked an afternoon tea & a spa afternoon to find out it had been cancelled as the hotel have taken on a bigger contract. Was left a voice message stating I could receive a refund or rebook but after April. I found this very unprofessional & would not recommend booking anything at this establishment. less

Booked a 2 night spa break, the spa was closed when we first got there. 2nd day we spent a bit of time in the spa in the morning but explored the area. We were then intending on spending all the next day relaxing in the spa before coming home. When we came back from exploring to book our pool slots for the next day we were told spa, gym and pool would all be closed. Hotel staff loudly boasted to us about how they had taken a whole hotel booking just 3 days ago which meant they were very busy as had to cancel lots of other people's bookings at very short notice to accomodate the large booking. They seemed to forget we had paid for a spa break ourselves so weren't happy to find a booking that came in a few days ago meant the spa wasn't actually available to us. Initially reception just shrugged when we spoke to them and gave us their HO number to call and deal with it ourselves. Thankfully the area manager was there later so we were able to speak to him to get a partial refund. I was appalled at their attitude to cancelling guests at short notice. Torn bedsheets, stain on the chair and the TV remote covered in dust despite Best Western's "enhanced cleaning" for covid didn't fill us with confidence either. Overall really not a great experience. The restaurant food and waiting staff were all lovely at least. less