Nice Riverview and Friendly Staff
17/08/2015 happyaccidents1, Atlanta, Georgia
There’s nothing wrong with this hotel, but there’s nothing to really get excited about either. Covering my wants in a hotel: 1) Noise Level – Tolerable. Not too bad from the street, though my friend h... more
There’s nothing wrong with this hotel, but there’s nothing to really get excited about either. Covering my wants in a hotel: 1) Noise Level – Tolerable. Not too bad from the street, though my friend heard the sea birds on the river early in the morning. You will hear doors slamming room to room. 2) Bed / Sleep Quality – Good. I thought the bed and pillows were comfortable. I’m a light sleeper, and I slept well enough here (if you like some white noise, check your closet. I had a fan in mine. Perfect). 3) Wifi – Very Good. Even worked in lobby. 4) Shower – Nice. No complaints. 5) Location – ideal. Nice view of river, shops and restaurants nearby and very close to city centre. Overall, I had a good stay. The staff was friendly and helpful, except for the Starbucks employee (note: don’t expect to get any food at this Starbucks). Again, this hotel is just fine and in a nice location. But for the price, you can probably do better in Inverness. less
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Thanks for posting a review of your stay with us.
It's great that we were able to provide you with all the main ingredients for a comfortable stay with us and that you found the location useful plus the team, in the main to be friendly.
The hotel provides food in all it's varieties to our guests 24 hours a day from breakfast to high tea to dinner, the Starbucks coffee offering is a small part of the services we provide. I am sorry that this was not explained to you by the team at the bar, I have let the Food and Beverage Manager know of your experience.
It would be lovely to welcome you again should you return to Inverness and I do hope you enjoyed your holiday in Scotland.
Thanks again and kind regards, Della.