Room with a view
07/10/2015 freyaYorkshire, North Yorkshire, United Kingdom
When we arrived after a long train journey we found that we had been booked in for the wrong dates! However, thanks to a lovely member of the reception staff we were shown to a newly converted room ri... more
When we arrived after a long train journey we found that we had been booked in for the wrong dates! However, thanks to a lovely member of the reception staff we were shown to a newly converted room right opposite the castle. The lady had a Celtic name. The room was amazing, very large too.
The leisure centre was lovely, with a large pool. Everyone we spoke to was friendly and helpful. We ate out in the evenings but had breakfast there and drinks in the bar. There was a cosy atmosphere in all areas of the hotel.
No complaints at all, but if there was more fresh fruit at breakfast it would have been perfect. less
TraceyMiltonPalace, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Thank you so much, your complimentary review is very much appreciated!
I am so delighted that we were able to rearrange your dates and that Seònaid (I think that is who you mean!) did this so efficiently, it's so lovely when our team gets a mention on this forum! Seònaid remembers organising the room for you and said that it was no trouble at all.
Thank you for all the super compliments for the hotel, we are truly thrilled you enjoyed your stay.
I hope we can welcome you again in the future - we'd love to have you back!
Thanks again and kind regards, Della.