Best Western Inverness Palace Hotel & Spa

A group os went to Inverness. The Palace Hotel managed to accommodate us all. Very central location but quiet, allowing a good nights sleep. Easy walking distance of town centre, theatre, and all the attractions. less

We stayed at the Palace as part of a tour group and were very pleased with our rooms and service throughout our 4 night stay. The rooms were very spacious with extra large beds that were so comfortable. Tea/coffee and biscuits were supplied as well as small bottles of toiletries and a large flat screen TV. The reception staff were friendly and helpful and whenever I requested anything such as an ice bucket, it was delivered within minutes. They also were happy to advise on excursions and bus timetables etc The room was extremely hot without heating on, so a fan was provided for us immediately we asked for it. The set menu provided in the restaurant was mostly fine but you could eat off the a la carte menu equivalent to the price of the 3 course menu ( £24.95) if you preferred by arrangement with the restaurant manager. The bar staff were also good especially Gabriel bringing lovely G&T's after a day out on excursion. Overall, very happy with the hotel and would highly recommend. less

This hotel is attractive on the outside and conveniently located on the river in Inverness. I booked this hotel, in part because it supposedly offered a "super king bed," which is important as my husband is over 6'3". Instead our bed consisted of 2 regular sized twins put together, and in speaking with the front desk clerk and hotel manager, they said that was a king bed according to UK standards. (I suggested they clarify this for American travelers.) The hotel advertises "free WiFi," but it never worked in our room. Our room was quite warm, and there was no way to adjust the temperature. When I mentioned this to the manager, he said we should have had a fan in our room, but there wasn't one. As this hotel caters to large bus tours, only a breakfast buffet is available. The breakfast foods were mediocre, and coffee came from a self-service machine. The only bright side was Marlene, the delightful restaurant greeter. At 255 pounds ($330) per night, this hotel was definitely a disappointment. less

We stayed twice at this hotel in the space of a week. The first time we arrived and there was a space for our car which was great. We were given a room in the house next door and it was like a broom cupboard ! We had barely space to get around the bed especially with luggage! The bathroom was small too. We had dinner included and the portions were small and uninspiring. The hotel was heaving so we retired early. Breakfast next morning was fine. Before I left I told reception I would be returning in a few days and could we have a bigger room. The receptionist told me in order to reserve a certain room I would have to pay £50 extra. This I refused to do. On our arrival days later we checked in and were very happy to find our room was 4 times the size of the last one! I used the leisure centre and that was great as it was quiet. The evening meal was better too so all in all we were satisfied with our stay. Tip - make sure you ask for a decent sized room! less

Hotel class I feel is questionable. A 300£ room has amenities that are creature comforts. Sharing an oz bottle of shampoo/conditioner and soap is not very pleasing. When you are travelling these are things that really do matter. The dinner ended up being free because it was horrible and the staff agreed!! The breakfast was unhealthy to say the least. The reason for the 3 is the location is perfect and the beds were very comfortable. So if you don’t buy the breakfast and bring your own amenities it’s a good place! less