We stayed at the Inverness Palace as part of a group tour and the hotel was in general everything we expected. The first major positive is its location, arguably the best location in the city with easy access to the shopping area and lovely walks along the river. The hotel also has a medium sized car park next to it which for some reason always seemed to be full even in the middle of the day, we hired a car one day and thought we may struggle but fortunately the hotel has allocated parking in a nearby public car park.
The hotel itself is well decorated and we found it to be very clean in all areas. The room we had was very spacious and comfortable. We were staying during a bit of a heatwave but our room was in the more modern part of the hotel at the back and seemed to be a bit cooler than others as some members of our group had rooms in the older part of the hotel and had some uncomfortable nights.
Another major positive is the leisure centre, the pool is a good size with the added bonus of a jacuzzi. The leisure centre staff were also very helpful. You do have to book a pool time but we never had a problem getting a slot.
We had all our meals in the main restaurant which is where the hotel is let down a little. Firstly, in general the food was good but portion sizes are a little on the small size. Secondly, the service was very hit and miss. I completely understand that currently the hospitality industry is struggling with staffing and this was very evident at this hotel but at sometimes the dining room seemed to be solely staffed by teenagers who were very inexperienced and clearly struggling themselves although it must be said that they were always very polite.
A better picture can be painted of the bar area, the bar staff seemed much more experienced and were very helpful. The gin selection was especially good, there was one local gin which hadn't been available during our stay but on our last night the waitress told us she'd especially gone to look for some and found it which was very kind.
I'm sure that post-pandemic this hotel will be running very smoothly but even in these challenging times I'd certainly recommend staying here. less