Caution, some rooms are certainly not palatial...
12.02.2019 Nigel G, Wetherby, United Kingdom
Hotel is on the banks of the Ness river and in a good central position. We checked in for 3 nights and were then led to an annex building next door. This block does not have a lift which was ok becaus... more
Hotel is on the banks of the Ness river and in a good central position. We checked in for 3 nights and were then led to an annex building next door. This block does not have a lift which was ok because we were on the first floor.
The room itself was very small pokey with an ugly view over the back. We tried to upgrade but the receptionist advised us that no other rooms for 3 nights were available...and in any event ours was one of the largest! Fellow travellers be warned the wardrobe (photo to follow) is about as small and cheap an affair as you could make, with no drawers at all in the room. We ended up with clothes festooned around us. Why a 'luxury' hotel would have such a cheap fit out is very odd.
Service was generally good and the breakfast staff were lovely. The cold buffet had nice fresh fruit and 'proper' yoghurt. Never a fan of hot breakfast buffets, with fried eggs slithering around in fat, but that said it was alright.
Good sized swimming pool and nicely equipped fitness studio.
Parking is an issue as they only have a small car park and rely on a 'valet' system where cars are parked off site. Alternatively you can take your chances with the traffic wardens with street parking where you have to be gone by 10am.
We were on 'Winter' rates but anyone paying more than we did for a 'luxury' break may be disappointed if they were unlucky enough to have the same room as us...perhaps pack light? less
Aimee A, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Nigel. I'm very sorry to hear of your disappointment in regards to your bedroom. We will always try our hardest to find a room that is more suitable, I can only apologise that we weren't able to do this for you. I'm glad to hear that you enjoyed breakfast, the team will be delighted to hear your compliments. I'm sorry that you found parking a little tricky, we try our best to optimise space between the onsite car park and over flow car park to enable as many guests to park as possible.
I hope that you enjoyed your visit to Inverness.