Best Western Inverness Palace Hotel & Spa

We recently stayed here for 3 nights , in a room with a Castle view. First impressions spacious, and fantastic view of the Castle overlooking the river Ness. Big comfy bed, with plenty of room to hang clothes. Tea and coffee faculties, with shortbread and bottle of water. Although they topped the tea, coffee and shortbread up daily they never did with the water. A mini fridge and a couple of wine glasses would of been handy too, also no safe in the room. Was pretty chilly when we arrived as there was only one radiator in the room, so we plugged in an extra mobile one that was available too. The room was clean but was in need of a lick of paint, carpet was old with stains so could do with replacing. Breakfast was plentiful, buffet style English and continental, plus cereal and fruit. Had a drink in the bar on a evening was pleasant and reasonably priced. Location of the hotel is excellent 10 minute walk from the railway station, with plenty of nice quaint restaurants nearby. Would reccomend this hotel to family and friends because of the location and great room views. less

We stayed here on the their Special Winter rate for a night out in Inverness. It is very convenient for dinner in town and then a show along at Eden Court. The pool was a bit cold but there were plenty notices about their inability to regulate the pool temperature so we were warned. We asked about staying again in April but that no longer is in Winter so will cost nearly 3 times as much for exactly the same 1 night stay. (£69 in Feb, £179 in April!) So will probably have to wait until next winter! less

Hotel is on the banks of the Ness river and in a good central position. We checked in for 3 nights and were then led to an annex building next door. This block does not have a lift which was ok because we were on the first floor. The room itself was very small pokey with an ugly view over the back. We tried to upgrade but the receptionist advised us that no other rooms for 3 nights were available...and in any event ours was one of the largest! Fellow travellers be warned the wardrobe (photo to follow) is about as small and cheap an affair as you could make, with no drawers at all in the room. We ended up with clothes festooned around us. Why a 'luxury' hotel would have such a cheap fit out is very odd. Service was generally good and the breakfast staff were lovely. The cold buffet had nice fresh fruit and 'proper' yoghurt. Never a fan of hot breakfast buffets, with fried eggs slithering around in fat, but that said it was alright. Good sized swimming pool and nicely equipped fitness studio. Parking is an issue as they only have a small car park and rely on a 'valet' system where cars are parked off site. Alternatively you can take your chances with the traffic wardens with street parking where you have to be gone by 10am. We were on 'Winter' rates but anyone paying more than we did for a 'luxury' break may be disappointed if they were unlucky enough to have the same room as us...perhaps pack light? less

Arrived for a special long weekend break to find the Spa facilities were freezing including the temperature of the changing room, pool and jucuzzi. we were unable to use the facilities the whole long weekend.Our room Temperature had only 2 setting. Roasting and freezing no temp control made for an uncomfortable nights sleep.No Internet connection. less

Stayed for 3 nights. Staff were excellent particularly those in the restaurant during breakfast. We had a room in the building that is next to the main hotel, it was huge, clean and faultless. Would stay here again less