Lovely place and staff
25/02/2017 Sheena S, Dunfermline, Scotland, United Kingdom
My husband and I went with another couple to celebrate our anniversary for a 2 night stay last weekend. Had a warm welcome at the main reception after parking in 1 of 2 disabled spaces in front of the... more
My husband and I went with another couple to celebrate our anniversary for a 2 night stay last weekend. Had a warm welcome at the main reception after parking in 1 of 2 disabled spaces in front of the entrance to the Leisure facilities and after walking up an indoor slope to the main reception.
Our rooms were next to one another on the first floor of the newer part but had to go back down the slope with our cases etc. again, if we'd known we'd have left our luggage where we came in. The rooms were lovely and had so much storage for your clothes etc. and plenty power points. There was a walk in shower as I asked for and our friends had a bath with overhead shower. We unpacked and went to the leisure area where our husbands went into the spa area and we went to the fitness room after signing a disclaimer each. No instructions on how to use anything but there was a guy there who helped. Unfortunately the only thing I could use, the rowing machines (2), were either broken or we couldn't work it; disappointed! We joined our husbands in the spa area where there is a steam room, sauna, Jacuzzi and small pool. Everything was as expected but could do with a facelift as looked tired. The showers in the changing rooms are in need of an upgrade as very outdated as is the whole area and expected better facilities from the hotel. Pool is also on the cool side.
Went for dinner at the hotel as it was part of the package but I was disappointed in the menu as not enough choice for someone who doesn't eat red meat or dairy. Ended up only having breaded fish, seasoned fries (not) and salad without dressing as there were no starters or desserts suitable, not value for money for me as well short of the allocation. The second night was the same as I only had chicken, salad and again 'seasoned' fries but the chicken had to be chargrilled as I asked for it hot not cold. Returned the dessert as it was described as chocolate caramel layer but it was a chocolate mousse. Overall for the 4 of us we were within our allocation for both nights and if we return we wouldn't have the meals added as we would be cheaper eating out.
Breakfast both mornings though were really good and the choice was great: bacon, sausages, haggis, black pudding, beans, mushrooms, poached and scrambled eggs and hashbrowns with toast tea or coffee. I had 2 vegan sausages, beans, mushrooms and hashbrowns both mornings with brown bread, toasted well done, and decaf tea. There is the continental choice as well or you can have both. No complaints there. The service at breakfast and dinner were excellent and the serving staff very cheerful and friendly.
When we checked out we were surprised to find that we had only be charged for 1 bottle of wine and not 2. I advised them of this but was told it was okay and this was maybe to compensate for what we didn't eat, really appreciated it.
Car parking is limited as it's used for the leisure facilities by members as well. Complained that we couldn't park in a disabled space as there was a car there that didn't have a blue badge but I was told that the person could have crutches and as it was a private car park it wasn't enforceable! What's the point of having disabled spaces then? The staff from the leisure facilities move the cars about to an overflow carpark but you have to leave your keys with them. On leaving, our car was brought to a disabled space so we could pack up the car and didn't have to walk far; good service.
The hotel is well situated and we didn't have to walk too far at night to bars of which there are many and that was great for me.
One last thing is we, both couples, found the rooms very warm even without the radiator being on and too hot during night. Mentioned this and can't remember the explantion but it couldn't be altered seemingly! At least there was the option to open the window which we did. less
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Sheena S,
Thanks ever so much for your review, you have given us some fantastic constructive points to work on to improve the service and facilities we have - really appreciate it. I am sorry that there was an issue with parking, we will look at what to do about this.
Also, thanks too for complementing the team and it's great you enjoyed the location we have. It's lovely to know you enjoyed our breakfast as well.
I'm sure there are many points we can work on from your comments, thanks again for your time in posting your review.
I know we have spoken directly too and I hope we see you all again soon.
Kind regards, Della.