Best Western Inverness Palace Hotel & Spa

This hotel has a very nice view of the Ness River and the Inverness Castle. We stayed for two nights in a large but a little outdated room. The room did however have an ironing board and steam iron so we could look our best. Breakfast was good but served at a high pace with staff taking plates away as soon as you'd taken your last bite. This hotel has a great location and very nice views but is a bit overpriced for its worn rooms. less

We had a room overlooking the castle and river and a large room at that. A table and two chairs at the window, two desks as well as side tables. Large bed. Bathroom was large with two basins and all amenities. The shower was over the bath which is not unusual but they provided non slip mats which is.We are at the stage where climbing in and out of baths is a little risky. Anything you asked for was provided for.. The lift is cosy but there is always someone available to help with your luggage anyway so not a bother. The staff could not have been nicer or more helpful, nothing too much bother. We always had breakfast before a big day of sight seeing and were really only in the Bistro twice but very good food and prompt service by friendly staff. They even made us a lovely take away lunch on the day we left in case we were unlucky enough to get the dreaded Scotrail yuck! We were there for a week and could not fault it at all. Thank you to all the staff who made our stay so memorable. less

The hotel is one of the typical older style hotels in UK, so the rooms are simple and a little dated. BUT the staff are excellent and the rooms are very clean and tidy. Hence for the price the value is excellent. Good wifi, free onsite parking. The 'fitness centre' is very UK, so for foreign guests it is not what you will be used too. But for those from this part of the world the highly chlorinated pool etc is the norm. We had a comfortable one night stay as we began our NC500 journey. less

We stayed 2 nights at this hotel last July. Inverness is a beautiful and small city. This hotel is located by the river, and from our window we could see the castle, it was amazing!!! The hotel is obviously old, and you can tell it just looking from outside. We got a family room, with a king bed and a rollaway bed. The room was big enough, old but clean and comfortable. The bathroom was too small, and the shower was ok. The sink was small and not very functional. The main problem we had at the hotel was that the weather was very sunny and hot, and there was no air conditioning in the room, only a fan, that didn't help much. And the heater in the bathroom was on, so it was even worse. We had breakfast at the hotel, and it was ok. Service was ok too. The price of the room was quite high, mainly because of the location, I think. Next time we go to Inverness, I think I would try another hotel. It is a good hotel, but the price was too high considering what we get. less

Hotel is beautiful and the view is too. We were in the building next to the hotel on the top floor. But it had a view of the river which was lovely. It’s a peaceful area with a view of the castle. The decor was lovely and we had everything we needed. I had to request a sewing kit from one of the house keepers, which she was more than happy to help with. The ladies as the front desk were lovely and smiley on arrival. Porter helped with our bags. The only down sides were the high speed Internet which we were told the rooms had was extremely poor, we ended up just switching off the WiFi. Also the rooms were an incredible temperature. They have a fan which we did use and opened both windows. But the hot air just swirled around the room getting no cooler. There isn’t much they can do about that though so no point in complaining. Just be prepared. But other than that, I can’t say we were disappointed. We ate out and didn’t use the Resteraunt and breakfast facilities. So can’t comment on them. less