Good hotel and location
21/05/2016 1959trip, Redondo Beach, California
We stayed in the Palace Hotel two nights, a Monday and a Wednesday around a Highland tour. I booked and paid for river view rooms 11 months in advance. On Monday, we stayed in an excellent river and... more
We stayed in the Palace Hotel two nights, a Monday and a Wednesday around a Highland tour. I booked and paid for river view rooms 11 months in advance. On Monday, we stayed in an excellent river and castle view room which was wonderful. The room was clean, spacious, with a nice bathroom. This room combined with the friendly staff, buffet breakfast, and location would have earned the hotel an "excellent" rating. However, on Wednesday, we were placed in a 3rd floor room on the back side of the hotel. The room was large, clean, with a comfortable bed and nice bathroom. But, we paid for a river view room and there was no river in our view. Plus, the room was quite warm and over looked an alley. Quite a let down from the first room. The friendly staff also held our luggage for us from Tuesday morning until Wednesday evening. Moral of the story, make sure you get the room you paid for. Other than that, hotel was fine. less
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Thank you for posting your review.
I am ever so sorry you did not receive a room with a view of the river on your second night with us, especially when that is what you had booked. I can not understand why this would be and I am sure that if we had been made aware at the time we would have corrected the issue. I am certain it must have been an oversight on our part and I really am very sorry that we did not handle your booking accurately.
It's great that you did enjoy the hotel otherwise, thank you for your super praise of the team, the breakfast and the fantastic location we have.
It would be lovely to look after you again, I do hope we have the opportunity.
Thanks again and kind regards, Della.