I have just returned from a weekend away for my sisters hen party. I booked the girls platinum weekend package with an extra nights stay and was utterly amazed by the attitude of the staff.
Throughout the stay, the staff were overly accommodating, making sure that they catered to every whim of our whole group. Nothing was a problem when asked, and they went above and beyond to make sure we were happy throughout our stay.
The rooms, although not the best I have ever stayed in, were clean, and comfortable which was all that was needed. The spa facilities were top notch! We were originally given 3 choices for our spa treatment included in the package: mini makeover, mini facial, or mini manicure, however, on arrival at the spa, we were given the choice of a massage, which I jumped at the chance to get! They also accommodated my mother who chose to have a foot massage, which originally was not on the list. We had light sandwiches at the spa which included about 10 plates of sandwiches which I felt was a huge amount of food! We were also allowed to have our own prosecco there, and ice buckets and glasses were supplied at no problem with the staff. The treatments were amazing, and everyone left very relaxed!!
The resturant staff were very good! Jon, in particular, was very nice and very accommodating to our group of 11! We had a meal included on the Friday night and was given a room to ourselves which was great as meant we did not bother the other guests. Breakfast was lovely!! Very, very impressed!!
The reception staff were amazing! Our plans changed slightly throughout our trip and they were more than happy to alter and accommodate any changes which occurred during the stay!
Great location as well for walking to all nearby attractions!
Will definitely be returning, and with my dog next time as was nice to see they are a pet friendly hotel!!
If there was a higher star rating for service on this hotel, I would have given it a 10!!! less