14/11/2019 winter_tiree, Inverness, United Kingdom
I’ve had many good times in this hotel after staying here for nearly a month when we had nowhere to live, food is usually pretty good, rooms are great and it’s been beautifully renovated! I love being... more
I’ve had many good times in this hotel after staying here for nearly a month when we had nowhere to live, food is usually pretty good, rooms are great and it’s been beautifully renovated! I love being about to come here for a good catch up with friends as it’s just such a nice atmosphere and you don’t feel rushed to leave by the staff. After having so many good experiences here I decided to take my friend out for afternoon tea for her 21st, oh boy was that a bad idea.
Now, as a baker I didn’t have the highest hopes for the cakes but I at least expected them to be homemade and edible.
Much to our disappointment (although semi-unsurprised) they were all bought in, and not even good quality ones. Plenty of the cakes flavours were unidentifiable nor particularly delightful, in fact I think we only finished one of the cakes (I assume it was mimicking a Victoria sponge) having not so much of a nibble of the rest only to be put to one side. The scone was pretty decent but it’s pretty hard to buy in a crap scone. Profiteroles were pretty decent too, but again, hard to buy in a crap one.
The sandwiches were semi stale with lashings of pretty cheap spread on all of them, they had started to go a little dry like that had been sat out waiting for us for a few hours too. Cucumber was soft like it was cut a few days before, smoked salmon tasted a little old, and to my shock the egg mayo was inedible. I have never ever tasted egg mayo like it, it was just wrong. I couldn’t figure out if it had gone off it was so old or if someone had made it with a jar of pickled eggs... it just didn’t taste right, very sour and weird. The chicken and basil mayo was great though, just a shame about the bread.
The pot of tea was lonely, and a total life saver, waitress was great and offered us a fresh top up half way through too.
All in all I won’t be back for afternoon tea and I certainly won’t be recommending it to anyone. I was telling one of my colleagues and she said if she had known we were going there she would have stopped us as she had a very similar experience. Such a shame.
AimeeABW, Revenue Management Assistant at Best Western Inverness Palace Hotel & Spa, responded to this review
Thank you so much for taking the time to write your review, Winter_Tiree. It's really disappointing to hear of your experience with the Afternoon Tea, especially after how high your expectations were based on previous stays with us. Your feedback has been given to the General Manager, Head Chef and Food and Beverage Manager to be used for future training and so that we can improve this product. Kind regards, Aimee