Overnight business trip.
20/02/2017 Ian M, Thurso, United Kingdom
I've reviewed the Palace more than once and I am always impressed by the consistently high standards this hotel offers. Good rooms, comfortable beds, parking arrangements, great location, a modern spa... more
I've reviewed the Palace more than once and I am always impressed by the consistently high standards this hotel offers. Good rooms, comfortable beds, parking arrangements, great location, a modern spa and excellent value. Breakfast is pretty much the standard buffet fare which while not outstanding is perfectly acceptable. Dinner is as good as anywhere in the city. What stands out though is the friendliness of the staff. I can't remember ever encountering a disinterested or dismissive member of staff. I've stayed in several Inverness hotels, some at the higher end of the market, but the Palace measures up well against them, with it's location by the river and several minutes walk from the city centre being an added attraction. Oh, almost forgot, it's had a recent modernisation and the hotel reception area is very bright and welcoming. less
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Dear Ian M,
Thank you ever so much!
It's fantastic to know you have chosen to return to us and that you enjoyed your stay again, thank you for your very flattering comments.
We are so lucky to have such a friendly team, we encourage everyone to be themselves as much as possible with our guests to let their personalities shine through.
We're so delighted you chose to stay again and that you have left so happy is brilliant, I hope we can look after you again in the not to distant future.
Kind regards, Della.