Not bad but not exactly what the name sounds like
22/08/2016 FamilyLinCH, Zurich, Switzerland
We stayed 3 nights here during a recent trip traveling with 3 children around scotland. The hotel was fine and suited our needs perfectly - well situated for easy walking around the centre of Inverne... more
We stayed 3 nights here during a recent trip traveling with 3 children around scotland. The hotel was fine and suited our needs perfectly - well situated for easy walking around the centre of Inverness, clean enough, and the pool was a great way to spend some down time in between castle tours etc. for the kids.
The breakfast was quite good but it seemed everything was always empty on the buffet -- I guess that might be due to the rush of tour bus crowds that always seemed to be right ahead of us. Staff was friendly and quick to get whatever we asked for refilled though. We booked two rooms and they gave us the two farthest to the back of the hotel - no view of the river or so, just some side streets overlooking a very noisy loading dock in the mornings. The wifi barely worked in the room -- perhaps this as due to its room location - maybe other rooms are better? All in all, the hotel is a Best Western, not hardly what I would call a "castle hotel and spa" (the "castle" part is deceptive, it clearly doesn't refer to the hotel itself, but to the fact that it is situated right at Inverness Castle.) less
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Thank you for taking the time to write your review.
I'm sorry that there were aspects of your experience that we let you down on especially the WiFi - we will look at this, I can assure you.
Also, at breakfast certain times can be busy and I am sorry that this was an inconvenience. It's great to read that the team were pro-active in refreshing the food and friendly and helpful with it.
The hotel is in a fantastic location and it's brilliant that you and your children had a great time in our pool!
The hotel is directly opposite Inverness Castle, I am sorry if the name of the hotel has been in some way miscommunicated.
It would be lovely to welcome you again in the future, I hope we have another opportunity.
Thanks again and kind regards, Della.