Best Western Inverness Palace Hotel & Spa

We stayed at this hotel as part of a group - The location was excellent and our room was large, and had a newly fitted bathroom. The ground floor lounge and baralso newly renovated were very good.. Service in restaurant erratic due to volume of groups when we stayed which needs attention. less

We just spent a very pleasant week in this hotel. The staff at this hotel are excellent, in reception, in the restaurant and cleaning the rooms. We found the whole hotel is extremely clean. In the bedroom, my wife and i both found the mattress very hard, (i accept though it is hard to cater for all. maybe the hotel could have some softer mattress tops for people like me. we purchased one ourselves and it made a big difference), the room was very clean and the shower / bath was very good. internet worked very well in the room. the breakfast was excellent, and with vegetarian options, i was very happy! the pool is a real bonus. the hotel is placed in a brilliant position, near the train station, near the theatre and high street. and it is so nice to walk by the river after eating in the hotel restaurant! a big thank you to the staff of the palace hotel, they really made a big positive difference to our stay. less

Walking into the lobby, everything looked new and fresh. Our rooms on the second floor however, were old and tired. The electric fan in the closet should have been a clue that these old rooms get hot and stuffy...no temperature controls at all. The bathroom looked relatively new, providing a sharp contrast to the shabby state of the rest of the hotel room. Do yourselves a favor before booking (which we failed to do), look at all of the pictures on TripAdvisor to see that some rooms are clearly old and need to be refurbished. Positive reviews are clearly of new rooms and look great in the photos. At roughly $175/nt, I expected a decent room and that was clearly not the case. We dreaded going back to the hotel at the end of each day, and could not wait to check out. Staff were courteous and pleasant; rooms we stayed in were a complete disappointment. less

The photos make this place look much nicer that it actually is. To be fair, the ground floor reception area, bar and restaurant have recently been refurbished but they have not quite made it to the bedrooms. Ours (three double rooms in the back of the hotel, past the swimming pool) were dark, hot, noisy and sorely in need of rehab. Poor and basic accommodations that you do not see based on the website descriptions and photos. Felt like we were cheated. Absolutely do not recommend. less

Lovely hotel. The location is perfect - really picturesque opposite the castle by the river. The receptionists were really welcoming and friendly and we were given room 5 - which is a lovely room overlooking the castle. Everything was spotless and newly painted . We were so pleased with everything and would highly recommend this Hotel . less