27/01/2016 DrVetticus, Edinburgh, United Kingdom
I stayed at the Best Western Inverness Palace Hotel & Spa in December 2015. It's a beautiful building, right along the River Ness. It was affordable, clean, and mostly comfortable. Unfortunately, w... more
I stayed at the Best Western Inverness Palace Hotel & Spa in December 2015. It's a beautiful building, right along the River Ness. It was affordable, clean, and mostly comfortable. Unfortunately, when I was there, the hot water system was being replaced. This caused a few disruptions with the heated swimming pool and the showers at the gym (it really was not too bad, but listening to the regulars complain was a pain). The gym is tiny - minuscule even. It had a few cardio machines, and a few weights, but no squat rack (or even a smith machine) - which isn't that big a deal, but I had to be a bit creative with my usual routine. The steam room was about the size of a small closet, it was nice but a bit grubby. Breakfast wasn't worth writing home about... but who visit's Inverness for breakfast? There as plenty of tea (avoid the coffee!! That was truly bad), and the usual selection of hot and cold edibles. The room was clean, and of a good size. The bathroom was immaculate. Yeah, it was nice. less
Della E, Operations Support Manager at BEST WESTERN Inverness Palace Hotel & Spa, responded to this review
Thank you for writing a review of the hotel.
We really appreciate your feedback and I am sorry that we didn't meet all of your expectations with the leisure facilities we have or with the breakfast we offer. The new boilers have all been installed now and we have a much more economical system for the hot water and heating.
We usually receive fantastic comments about the breakfast and so I am sorry that the offering disappointed you. Also, your feedback about the coffee is interesting and I have passed your review on to the Head Chef.
It's great that you found the hotel clean and more especially the bathroom, it's lovely for the Housekeeping team to receive such great feedback.
We really appreciate feedback like yours so that we know where improvements need to be made for the future comfort of our guests.
I do hope you enjoyed your time in Inverness, we are in a beautiful position and the city is fantastic for exploring the city and beyond.
It would be lovely to welcome you to the hotel again in the future.
Thanks again and kind regards, Della.