Recent refurbishment – good in parts, poor in others
13/02/2018 RHMStirling, Beverley, United Kingdom
We have used this hotel many times over several years, but this was our first visit since an extensive refurbishment (winter 2017/18) of the public areas and the bedrooms. The public areas have turned... more
We have used this hotel many times over several years, but this was our first visit since an extensive refurbishment (winter 2017/18) of the public areas and the bedrooms. The public areas have turned out well with the dining / bar area looking fresh and offering an improved view over the river Tay. The bedrooms are another story. Premier Inn style ‘open wardrobes’ with no drawer space (the small drawer that does exist contains a hairdryer and hotel guide). An ironing board is hung on the back of the bathroom door – not pretty. The lighting (in room 109) was very poor, positioned in such a way as to cast a shadow over the desk and the mirror above, rendering them almost useless. Not well thought out and probably designed down to a price rather than for comfort. To be fair the bathroom was good, although limited shelf space left little room for personal stuff.
On the bright side the food is excellent and the staff friendly. But sadly we will think twice before staying again. less
Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Dear RHM Stirling,
Thank you for your recent review following your stay at the hotel.
I am glad that you found our new restaurant to be as lovely as we think it is.
I am sorry that you did not like the design and style of our refurbished bedrooms. We did ask our designer to plan these to be more modern with clean lines and more floor space.
However, I will look into the lighting in the room in which you stayed.
I would hope that this would not deter you from visiting the hotel again in the future.
Deputy General Manager