01/04/2018 yvonne l, Bognor Regis, United Kingdom
Having often visited the Invercarse previously, it was decided to take my father in law ( +my wife,brother in law and wife and their son) for his 94th birthday lunch. What a disappointment. We were ... more
Having often visited the Invercarse previously, it was decided to take my father in law ( +my wife,brother in law and wife and their son) for his 94th birthday lunch. What a disappointment. We were made welcome and a table for 6 was made up with good views of the Tay.
Unfortunately that is where it went downhill - the waitresses were appropriately dressed in black ( it might as well have been a funeral since not one smile was forthcoming for the whole time). The food was reasonably prompt but that was the last we saw of them until collection time and that was carried out in funereal silence - no enquiries re more drinks or satisfaction with meal.
My salmon fishcakes (sadly missing any sign of salmon) were over crisply fried and the chicken who had laid my fried egg had done so in vain - it was way overcooked and dry. This was unlike the veg in the 2 beef bourguignon - the basis of the meal was beef and carrots so what we're the 'seasonal veg'?-carrots! but they were rock hard unlike the 2 pieces of swede (?) that had dissolved in the ample supply of gravy. Having said that and pushing the carrots to one side the meal was reasonably tasty. The burger meal was acceptable , one meal was a salad and thankfully did not need 'cooking'. My father in law had his statutory fish and scampi in batter and ,at 94, did not discern that the batter was somewhat overcooked also (unlike the accompanying pale fries).
In view of the explanation that would have been required to non-existent waitresses and the worry it would have caused him, we did not attempt to send anything back.
Eventually the plates were cleared and menus reappeared in a pile in the middle of the table for dessert choices - 3 desserts and 3 coffees were forthcoming which were satisfactory.
Indeed one of the waitresses kindly offered to cut the birthday cake we had brought but arrived with it cut into superslim slices which had been cut straight across the cake from both ends rather than the usual 'from the middle' which provided two stubby pieces and 4 long ones!
Overall , rather disappointing and even my father in law noticed the long faced waitresses. The return visit with other family visitors arranged for the weekend was hastily rescheduled! less
Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your review following your lunch at the hotel.
I was disappointed to read your comments regarding both the food and service in our new restaurant.
I understand that on the day you dined with us, we had a very busy restaurant and served around 80 covers at lunch.
Our Beef Bourguignon and Salmon Fishcakes are two of our most popular lunch items and I am not aware of any other adverse feedback regarding these dishes on the Saturday you visited.
It is disappointing that you did not bring these issues to the attention of the staff and manager on duty who would have ensured that these matters were addressed.
I have passed on all of your feedback to our Head Chef and to the waiting staff who were on duty.
We always take on board constructive criticism as it helps us to continue to hold our high standards of both food and service.
However, I do feel that your comments regarding the cutting of the cake rather unfair, as not every restaurant would offer to provide this service on such a busy occasion.