Best Western Dundee Invercarse Hotel

Stayed here on a few occasions and love the proximity to hospital where I work. Parking is a bit of a pain as it’s at the furthest away point to the reception but free so take the good with the bad. Rooms I have stayed in are newly designed large and smell new and fresh great very comfy queen size bed great 55” tv on wall with free view and also HDMI connection on table which is great to plug in Netflix etc room is always warm and really quiet also staff very friendly and will continue to stay here ... I stay in hotels nearly every week and only a few comments to improve the already good service. Breakfast.... over a full week stay I would come in to find some of the breakfast trays empty... black pudding which I love mentioned in the menu not available from buffet. And please please leave a stack of side plates next to the toaster along with knifes for the butter. Altogether an enjoyable stay repeatedly and good value for money too less

A pleasant hotel though the room was a little bit snug. The one downside was the noise – our room overlooked the side car park near the ballroom, where there was a school prom taking place so we had the delight of noisy teenagers until quite late. The restaurant offers great views and the quality of the food was exceptional. The staff were all friendly and helpful less

You know what it's like. Even before you reach somewhere you've had a really annoying experience. Charged two amounts on your credit card for your booking, one of which definitely!!!!! is not yours. So I was all set to identify all the negatives in my stay that supported my initial view. And then, the hotel goes and provides actually a good experience. The Invercarse is in my home town so I really want it to be a good visit for people. Set on the Perth Road, on the periphery of Dundee, the location is really good. 10/15 mins in a taxi into the centre of town and the shops and the v and a. Similarly, in the other direction, 20/25 minute walk into invergowrie which is a nice little place to visit. Welcome at the hotel was good. Quickly checked in. Room was very nice. Looked recently refurbished. Bed was very comfy. Nice bathroom and shower. We were at the side sort of of the hotel. No view, but that wasn't an issue. 6th year party on but we never heard a thing. Breakfast next morning was good. Service was very good. They could have done topping up stuff a little more. Guests coming within 30 mins of close time might have been miffed. Checkout out no problems and friendly. Large carpark at rear so no issues there. So well done invercarse. You turned a disgruntled customer around. And yes, I would definitely stay there again. Now if only American Express had shown as good customer service!! less

This hotel is in a great location, 5 minute taxi from the airport. It is a really good quality and the restaurant is always busy as the food is known to be good by the locals. It is very well kept and staff are friendly and welcoming. Rooms are nice and exceptionally clean but vary in size. I've stayed a few times and on some occasions I get a huge room and others its quite small, luck of the draw I suppose. Restaurant is nice, great views, and the food is good. One complaint is that in certain rooms the wifi is a little poor, which isn't great if you are working, but other rooms its amazing. less

I checked into this hotel this afternoon. I had a minor issue with the room and spoke to reception about it. 5 minutes later the manager called to my room and promptly allocated me to a new upgraded room. As someone who travels the country which involves staying in 2-3 hotels in the average week I have to congratulate the manager for delivering exceptional customer service. It is greatly appreciated. Congratulations also to the reception for their warm and friendly manner. I would certainly stay again when I am next in the area. Thank you Neil less