Nice restaurant - room was ok for one night but tiny
05/09/2017 twoshortplanks, Aberdeen, Scotland
The title says it all really, we had a nice meal but the room was too small to be comfortable for anyone who needs to unpack anything larger than an overnight case. The room was set up like a basic bu... more
The title says it all really, we had a nice meal but the room was too small to be comfortable for anyone who needs to unpack anything larger than an overnight case. The room was set up like a basic budget hotel, there was no wardrobe just hangers on a rail, there was no soap in the bathroom just a hand pump on the wall. The bathroom was tiny and most hotels would have a bathroom which is the size of the bedroom and bathroom combination we were given.
The reception was pleasant enough and efficient, the hotel car park is next to a building site as they are expanding the hotel so your car may be dusty - if it stays dry long enough in dundee for dust to occur!
The restaurant is not intimate or secluded so if you dont like listening to every word your neighbours are saying you may need ear plugs however the food was so good and reasonable i gave the review four stars - On the basis of the Hotel alone it is barely a three.... less
Sean B, Deputy General Manager at Best Western Dundee Invercarse Hotel, responded to this review
Thank you for your review following your recent stay at the hotel.
I was disappointed to read the comments regarding the room in which you stayed.
I can see that you booked one of our Budget Double Rooms, which by its description means it is one of our basic bedrooms.
However, all of our rooms were refurbished between October 2016 and March 2017 and into our Budget Rooms we did install open wardrobes rather than standalone wardrobes to provide guests with more space.
We do not provide bars of soap for our guests but do provide complimentary soap from a dispenser and also shower gel and shampoo in the showers.
I am also surprised to read your comments about the layout of the restaurant. Our restaurant consists of 2 levels and also includes private booths with bench seating. I am not aware that a guest has ever advised that this is not secluded or intimate.
Once again, thank you for your feedback.
Deputy General Manager