Room was nice, not huge but everything you need, well decorated, comfortable and clean. We were put in a room right above the function suite, horrendous noise way into the night. Shouting, laughin... more
Room was nice, not huge but everything you need, well decorated, comfortable and clean. We were put in a room right above the function suite, horrendous noise way into the night. Shouting, laughing, dogs barking, loud conversations, people out smoking, car doors slamming etc. I assumed we would not be unlucky enough for it to happen twice in a row, I was wrong, same again the next night with no useful input from staff to stop the noise upsetting hotel guests. As a result we did not get much sleep for the first two nights of our three night stay. I complained on the next morning and we were eventually moved to a room away from the noise, the room was spacious but we had the inconvenience of packing up and unpacking again. Staff moved our things to the second room but when leaving I discovered one of my tops had been thrown up right on top of the wardrobe, we almost did. It notice it was there, obviously not put there by me! I was not given any explanation for this. When I asked about compensation for two disturbed nights and inconvenience of moving I was told the second room was more expensive and if we had eaten in the restaurant again we would have got a discount, but we were not even told about this, just if we had we would have been told when we left. (we had already eaten there on the first night and had a restaurant prebooked for the second night). I contacted management but was not given any remotely suitable response. The meal on the first night was ok, rather expensive for what we had and fish and chips was very greasy. Breakfast was nice. less