I stayed in May. I phoned up to book my room at the last minute. The lady who took my call didn't feel particularly accommodating as if she didn't want my booking. I found it strange and booked all the same.
On arrival I was impressed by the building and it felt fairly grand internally as well.
I was greeted by the same receptionist. She was as warm as the Scottish weather. No polite questions about journey etc. Of course this isn't essential but all she did was tell me where my room was. No mention of the restaurant, breakfast times, facilities or upgrade options. I don't expect her to be my best friend but certain information is important.
My room was clean and not a bad size. Same with the en suite. Bed was nice and comfortable and importantly the walls weren't paper thin. Too often in standard rooms I feel as though I'm in the same room as my neighbour. Not a problem here.
I didn't know where breakfast was in the morning and so when I came across the restaurant it seemed breakfast was finished. This was 9.45. I went back to my room and called to reception to find out that breakfast actually finished at 9.30. I was disappointed as most hotels are usually later but this wouldn't have been a problem if the lady at reception had told me the relevant information.
I didn't make a fuss and came to check out and guess who? Yes it was her again. No questions about my stay, in fact the only conversation was I need your card as your card details just held the booking. For me, a simple question of how was your stay or was eveything ok for you might have given me the opportunity to vent my frustration instead of writing such an obnoxious review. I don't think it fair to single out individuals on review sites but as the lady in question made me feel uncomfortable I think she needs a mention. less