Weekend stay for a family wedding
21/08/2016 Ruth B, Sterling Heights, Michigan, United States
The location was very convenient, and our family's single room and suite were comfortable and clean. However, what almost spoiled the weekend was the confusion and incompetence at the front desk. The ... more
The location was very convenient, and our family's single room and suite were comfortable and clean. However, what almost spoiled the weekend was the confusion and incompetence at the front desk. The staff, including Dorothy who checked us in, was friendly, and our February phone reservation was honored even though they never sent us a confirmation email as requested. However, the front desk checked us out Sunday morning, though our reservation was till Monday! We got no notification until the keys didn't work Sunday afternoon. Then the family members in the suite were ordered to immediately evacuate their quarters so that they could be cleaned for the next guests! So instead of enjoying the activities at the wedding we were attending, we had to pack up everything and move to another building. Upon checking out, their printer was broken, so we requested an emailed receipt/statement of the charges. That never arrived till I phoned the manager 2 days later. And then only one statement came, and my follow-up email was ignored. I will never stay there again, and I wish we had just found another place to stay. less
David C, General Manager at BEST WESTERN Inn & Suites Rutland-Killington, responded to this review
Thank you for taking the time to review my property , Ruth B. First, I would like to apologize for the inconveniences that you experienced at my hotel during your stay. We are always striving for excellent guest satisfaction, and I am saddened to hear that we were not able to achieve that for you. I would like to discuss your stay and the areas where we can improve with you. Please reach out to me at the hotel at (802) 773-3200.