I have traveled the world and have to say this Best Western Inn in Rutland has the most caring staff I have encountered!
My daughter and I arrived with only a day's notice from the west coast to be with my son, who had a serious ski accident and was in the Rutland hospital. We had booked a double room and in a smooth and quick checkin, we were upgraded to a suite with a pullout couch to accommodate all three of us upon my son’s release. The suite was tidy and clean with a nicely appointed kitchen, breakfast bar, dining area, and a very comfortable bedroom. Nice closet space throughout. The rooms were a good size, quiet, and warm, even at minus 6 degrees! Two large flat-screen TVs made it convenient to have our own space.
But it was the staff that made my stay exceptional! My son's hospital stay was extended from an anticipated 4-5 days to well over a week. My daughter, who was my driver in the snow, had to leave after three days and I was stranded, as I don't know how to drive in the snow and ice. This caring staff (specifically Lisa Jajack, the Front Office Manager, as well as the General Manager, Dave Carrell) offered to shuttle me daily to and from the hospital, often returning as late as 8pm, and even offered to bring dinner to the hospital for us as my reservation extended from 3 days to over a week. They turned a nightmare scenario into a fairly pleasant experience - always with a smile and a kind word.
Each morning the breakfast room had a lovely hot and cold spread, varying day to day. The atmosphere was friendly and the breakfast room was somehow kept clean even with all the busy skiers bustling in and out. The two breakfast servers were super friendly and a shoutout to Theresa, who also offered to drive me on her day off! They all knew, including Stella behind the front desk, that I was terrified of driving in the snow, especially in the dark, and they jumped right in to help! They exemplify the caring attitude I have discovered in this small part of Vermont! And having cookies and milk at 8pm hit the spot!
I feel at home and safe at the Best Western and know that whatever problems might arise in a stay here, they will be addressed quickly, professionally, and with care and good humor! less
Susanna S, Manager at Best Western Inn & Suites Rutland-Killington, responded to this review
Dear djmamacita, thank you so much for the 5 stars and detailed review. We are so happy that you enjoyed staying with us, especially the staff. We love our guests and you are always welcome at the Best Western Rutland. Your kindness is appreciated and we hope that you are well.