Exceptional accommodations and fantastic customer service!
18/01/2017 jonim103, Hamlin, New York
I have never left a hotel review but was compelled after this stay. Right from check in I was blown away by how friendly the staff was and was even more surprised at the awesome accomodations. We had ... more
I have never left a hotel review but was compelled after this stay. Right from check in I was blown away by how friendly the staff was and was even more surprised at the awesome accomodations. We had a queen suite with full kitchen, dining area, counter seating, large living area, tons of closets for ski equipment, and separate bedroom with two queen beds. The room was immaculate and nicely stocked (dishes, towels, coffee). I almost wished I had brought food to prep (but this was a vacation, for me too;). Sofa sleeper was at least a queen if not king size so there was plenty of room for my three kids to sprawl out and sleep comfortably. Within the hour of our arrival my youngest got a little overzealous with the toilet paper and clogged the toilet. Within 10 minutes the maintenance employee was at the door! The beds were super comfy with plenty of pillows. I requested another blanket on the second night and once again within 10 mins there was a cheerful (despite being 15 degrees out) staff member at the door with comforter in hand! Breakfast was excellent, great variety including waffles and fresh fruit, nice hot selection along with the usual cereal/bagel fare. Hot, quality, coffee was available all day (major perk for me). Location was perfect for access to Killington and the excellenct dining options in town. We look forward to coming back another time when, hopefully, skiing conditions are better! less
David C, General Manager at BEST WESTERN Inn & Suites Rutland - Killington, responded to this review
Thank you for taking the time to review my property, Jonim103! I am elated to hear that you enjoyed your stay with us in one of our one-bedroom queen suites. The suite offers such a great space to relax and spread out in during your stay. we are always looking for ways to improve our guests' experience and what we have to offer, so again, I am glad to hear that you enjoyed everything about your stay. We will put in a call about the snow conditions next for you!
I hope you will come visit us again soon.