07/08/2019 Foodreview18, Georgia
Stayed at this Best Western in Byron for one week. First of all, the room smelled like dogs were living in it; there were no toiletries, small amt of toilet paper on the roll with No replacement. Call... more
Stayed at this Best Western in Byron for one week. First of all, the room smelled like dogs were living in it; there were no toiletries, small amt of toilet paper on the roll with No replacement. Called down to the desk to get soap to wash our hands, a roll of toilet paper and two towels since the room only had two and was told “our cleaning staff has gone home for the day. We will have them bring you some tomorrow”. I said I would like to shower before bed and wash my hands after using the restroom-how did she propose I do that? After a moments pause she said she would see if she could find someone. 30 minutes later it arrived.
For two days following, our room was never cleaned or replenished. Finally after receiving a call every day for four days, they got around to cleaning the room without asking which was our next to last day there. Could say more...just find somewhere else to stay. less
Nancy C, Front Office Manager at Best Western Inn & Suites, responded to this review
We apologize for not meeting your expectations. Any time your room is not satisfactory, you should asked to be moved to another room, which we would have been happy to do. Any amenities you may need are always available at the front desk including towels. The comments you made concerning the cleaning staff does not sound like our housekeepers, & they do not "go home for the day" since they live here on the property. As far as "we will bring you some tomorrow" we will have to look into that & determine why that was said.