Terrible choice of Best Western at 101 Dundar Georgia
10/03/2019 DivingChick, Canada
Checked in tonight to room 125 at 8pm to a non refundable room with a lovely front desk lady named Sandra . The pool was not in working order which was disappointing for the kids and the primary reaso... more
Checked in tonight to room 125 at 8pm to a non refundable room with a lovely front desk lady named Sandra . The pool was not in working order which was disappointing for the kids and the primary reason I booked the room ! The room was fine although it smelled a bit but even worse is we didn’t have hot water and one of the bed was missing sheets . When I went to the desk I was told by a guest that none of the rooms on my side had hot water . Lovely Sandra told me that she had never had water issues before so she lied to my face .
Wow !!!!! What a terrible choice of Best Western !!!!’ less
Nancy C, Front Office Manager at Best Western Inn & Suites, responded to this review
We apologize for your unhappiness during your recent stay at our property. The pool area is having some mechanical difficulties at this time & we hope to have the problem resolved very soon. We would have been happy to move you to another room if that had been an option for you, due to the hot water issue. We are blessed to have Sandra working on the front desk, she is very honest & dependable, with an outstanding personality, who does her job well.