Good But Could Have Been Better
23/10/2019 GWM49, Barrie, Canada
The room itself was moderate but comfortable. Most hotels that we have stayed in had either a continental breakfast or a full breakfast included with the room but this had neither. I guess I should ... more
The room itself was moderate but comfortable. Most hotels that we have stayed in had either a continental breakfast or a full breakfast included with the room but this had neither. I guess I should have looked closer on Expedia but I took it for granted that breakfast was included. Not a good deal after all. Oh, but if you wanted breakfast, don't go to their restaurant, it's way too expensive. less
Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Thank you for posting this review of your experience at our hotel. We understand that breakfast is a major component for many guests staying in hotels now. As such, we changed our program from a complimentary continental buffet to a fresh breakfast made to order a few years ago. We have tried to make the choices affordable without forgoing any quality in our dishes. Breakfast options starting at $7.99 is fair value in the restaurant market in Owen Sound. There are options to include this breakfast with your reservation by booking a breakfast rate. I would encourage anyone to try this traditional style of breakfast as our feedback has been excellent and it keeps our guests coming back. We understand that it is not ideal for everyone and apologize that you were left with some disappointment as a result. We hope to earn your business again in the future.