Fantatic Hotel and Amazing Staff!
30/05/2018 Brian H,
When people are excellent at their job, go beyond the call of duty and stand out above the crowd, I truly believe they deserve to be recognized. Ken from your front desk at the Best Western Inn on the... more
When people are excellent at their job, go beyond the call of duty and stand out above the crowd, I truly believe they deserve to be recognized. Ken from your front desk at the Best Western Inn on the Bay is one of those people. I am a real estate broker and real estate Instructor from Toronto. I teach real estate licencing courses throughout Ontario. I was given course assignment in Owen Sound to be facilitated at a local hotel running for a week in early May 2018.. Not being familiar with the area, It was recommended tor me to stay at the this hotel, which had a reduced rate for the instructors. Funny enough, I also looked at the Best Western Inn on the Bay but the rates didn't fit in within the budget guidelines for accommodations set by the real estate association. To make a long story short, I arrived to the local hotel to check in Sunday night. As soon as I walked in, I knew it was not up to my standards. I even checked out one of theirs rooms and became even more anxious thinking I will be spending a week at place I wasn't going to be happy with. This was not what I was accustomed to in any way shape or form!
I got into my car and drove to the Best Western. When I walked in, I was greeted with a smile from Ken at the Front Desk. I explained to him my predicament and how discouraged I was and he immediately went to work to solve my problem. Not only did he work within my budget, but he gave me a 2 room suite on the fourth floor with a stunning view of the Bay including breakfast! What a pleasure it was dealing with Ken and I really had a fantastic time at your hotel and in Owen Sound! If it wasn't for Ken, it would of been a whole other experience for me. Your hotel is outstanding. Your Staff is outstanding. Keep up the good work in being the Premier Hotel in Owen Sound! less
Jason H, General Manager at Best Western Inn On The Bay, responded to this review
Hi Brian H,
Thank you for posting this wonderful review for our hotel. Your comments serve as an excellent reward for the efforts of everyone working here specifically for Ken on the front desk. I will be sure to post this for all staff members to see the results of their work. We hope to see you again soon. Thank you again for the great compliments.