13/10/2016 Bucko007, Sudbury, Canada
Due to a miscommunication there was only 1 room booked when there was supposed to be 2. Ken at the front desk took care of everything. The rooms were spacious, clean and updated. Some renovations w... more
Due to a miscommunication there was only 1 room booked when there was supposed to be 2. Ken at the front desk took care of everything. The rooms were spacious, clean and updated. Some renovations were going on outside but the noise stopped quite early so it was not that disruptive. The beds and pillows were super comfy. The breakfast had a free continental but you could also order off the menu and pay the difference. The location is right across from the arena. less
Jason H, General Manager at BEST WESTERN Inn On The Bay, responded to this review
I am happy to see that Ken was able to secure appropriate accommodations and help you enjoy your stay here. He is somewhat of a hospitality superhero around this hotel as many of our guests can attest to. I am very proud of the staff members that work here and am very fortunate to have them working for me. Together, we offer a clean, comfortable and welcoming atmosphere for our guests to enjoy. I am glad this was the case with your experience and hope to see you return again in the future. Thank you for posting this feedback regarding your experience at our hotel.