Could have been a 5 Star, however,................................
We just returned home from a two night stay at the Best Western Inn on the Bay in Owen Sound. Our group consisted of a party of 6 couples. The hotel itself is situated by the water on beautiful Georgi... more
We just returned home from a two night stay at the Best Western Inn on the Bay in Owen Sound. Our group consisted of a party of 6 couples. The hotel itself is situated by the water on beautiful Georgian Bay. The area appeared very safe and we met many friendly travelers. Due to the present "Covid issue", we were told that check-in was 4:00 pm. Our group arrived and met in the hotel parking lot before 4:00 pm and we were informed that no early check-ins were possible. We were discouraged from waiting in the lobby so we all convened in the parking lot and chatted amongst ourselves happily. (We were grateful that it wasn't raining as it was previously during the day). It wasn't until approx 5:30 or 5:45 that most of the group were able to check in and proceed to our rooms. The last of the couples were not able to check in until 7:10 pm!!!! 7:10 pm?? Seriously? It was discovered that the "person in charge of completing the final inspection of the cleaned room" had gone home, putting a direct affect on not being able to check into the room. Whatever the reason, a 7:00pm check-in is totally unacceptable.
It was assumed that the "bagged breakfast" each morning was included in the golf package the boys were registered for. The following morning a few members of our party were told that the bagged breakfasts were $5.00 a piece.
Long story short, I spoke to the Front Desk Manager, Meaghan, who appeared concerned and apologetic to our issues and, the next morning, prepared 12 bagged breakfasts for our group upon check out.
Due to the Covid issue, once we checked into our rooms there was no maid service. A quick call to the Front desk was all the was needed for extra towels, toiletries, etc. The rooms were clean, the beds were comfortable and the hotel staff seemed pleasant.
We had dinner in the BISHOP'S LANDING restaurant which was a nice experience. (see review)
Had it not been for the late check-in and breakfast issue, I may have rated this hotel a 5. I must say however, that Front Desk Manager Meaghan was very professional. Thank you, Meaghan. less
Jason Hemstock, General Manager at Best Western Inn On The Bay, responded to this review
Hi Marie R,
Thank you for posting this detailed feedback of your experience at our hotel. I would like to personally apologize for the confusion at check in that left your group waiting into the evening. This is certainly not standard practice at our hotel and I am glad that Maegen made genuine efforts to make it up to you. It is great that you enjoyed your trip overall and hopefully you will have another chance in the future to come and visit. We have many great golf courses in our area and I assure you that there will not be a repeat check in experience like you had on this visit.