Best Western Inn On The Bay

We just returned home from a two night stay at the Best Western Inn on the Bay in Owen Sound. Our group consisted of a party of 6 couples. The hotel itself is situated by the water on beautiful Georgian Bay. The area appeared very safe and we met many friendly travelers. Due to the present "Covid issue", we were told that check-in was 4:00 pm. Our group arrived and met in the hotel parking lot before 4:00 pm and we were informed that no early check-ins were possible. We were discouraged from waiting in the lobby so we all convened in the parking lot and chatted amongst ourselves happily. (We were grateful that it wasn't raining as it was previously during the day). It wasn't until approx 5:30 or 5:45 that most of the group were able to check in and proceed to our rooms. The last of the couples were not able to check in until 7:10 pm!!!! 7:10 pm?? Seriously? It was discovered that the "person in charge of completing the final inspection of the cleaned room" had gone home, putting a direct affect on not being able to check into the room. Whatever the reason, a 7:00pm check-in is totally unacceptable. It was assumed that the "bagged breakfast" each morning was included in the golf package the boys were registered for. The following morning a few members of our party were told that the bagged breakfasts were $5.00 a piece. Long story short, I spoke to the Front Desk Manager, Meaghan, who appeared concerned and apologetic to our issues and, the next morning, prepared 12 bagged breakfasts for our group upon check out. Due to the Covid issue, once we checked into our rooms there was no maid service. A quick call to the Front desk was all the was needed for extra towels, toiletries, etc. The rooms were clean, the beds were comfortable and the hotel staff seemed pleasant. We had dinner in the BISHOP'S LANDING restaurant which was a nice experience. (see review) Had it not been for the late check-in and breakfast issue, I may have rated this hotel a 5. I must say however, that Front Desk Manager Meaghan was very professional. Thank you, Meaghan. less

We stayed Sept 12 2020 and the room was as expected, normal "hotel clean", plus it was also "covid clean". They even fogged the room. Definitely pricier than other hotels in the area, but worth every penny! less

It is our second time at this hotel. Awesome location by the Bay. Peaceful, picturesque and good service. Rooms are decent size. They have an award winning restaurant but did not try it. Beds are comfortable. Ample parking. There is a scenic trail that starts at the hotel less

We had a stay on Saturday night. It was well managed and beautiful property on the bay. We had a king suite with 2 big windows. Beautiful view from window. My kids really enjoyed whirlpool and got tub. We witnessed person coming to check water for whirlpool and hot tub. No late check outs due to covid. King suite had bath robes . less

was a great stay and beautiful by the water with only a few things missing. The restaurant wasn't open in the morning and the room doesn't offer tea with the first coffee shop many blocks down the way in town less