Poor Service for Saturday Breakfast
14/08/2016 Lawana L, Missouri City, TX, United States
The service for the Saturday breakfast was terrible. One staff was there to put out breakfast and handle the front desk. There was an hour left for breakfast when I walked in and there were 8 people ... more
The service for the Saturday breakfast was terrible. One staff was there to put out breakfast and handle the front desk. There was an hour left for breakfast when I walked in and there were 8 people waiting for depleted breakfast items to be made and put out. There was no coffee made, no bacon, no juice made in the machines, no waffle mix made, & the trash can was overflowing, yet the one staff person was on the phone while we were waiting. The manager that she was speaking with on the phone, did not come out to help. The hotel was full, & management should have know more than one person was needed to the front desk and breakfast on a Saturday morning. less
Dhaval P, General Manager at BEST WESTERN Inn of Jasper, responded to this review
Thank you for your review we appreciate your feedback to help us improve our service to our guest. We want to apologize for the unsatisfactory service your family was given during our breakfast hours, there is no excuse for the poor service that was given and we ask that you would consider staying with us again as you and your family do every year for the reunion.