21/10/2019 Bearpup13, Arlington, Texas, Usa
Due to system error, it took 45 min & several phone calls just to get me checked in. Once in my room, it took another 20 min to move me to another room because there was no remote for the television (... more
Due to system error, it took 45 min & several phone calls just to get me checked in. Once in my room, it took another 20 min to move me to another room because there was no remote for the television (after a 4 hr drive & funeral, all I wanted was to sit down in front of the idiot box & relax with some ice on my neck), but wait... the two ice machines on the property were out of order & no maintenance personnel available. So, now I had to walk to the restaurant across the parking lot to beg for ice (Praise the Lord, they were accommodating, under the circumstances). The only saving grace there was to this catastrophe was the sweet gal, at the front desk. She did everything she could to make things "right" & is definitely one of the few positive assets at this location. It's sad that I had to use my points for such a disappointing stay. less
Tina M, Guest Relations Manager at Best Western Inn Of Jasper, responded to this review
Dear Valued Guest,
Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. In regards to the front desk staff member, I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.